Couldn't Reconnect Keyboard

Feb 26, 2010

I am helping somebody fix their PC (Vista Home Premium on a Gateway laptop) via Windows Remote Assistance. The first time that we used it (after some success), after a planned restart, I couldn't reconnect and the remote user's keyboard would result in gibberish (e.g. type one letter, get something totally different on the screen). We needed to rebuild the PC anyway, so this just prompted us to finally get around to doing this. After reinstalling the O/S, we used WMA successfully and without incident to install many applications such as anti-virus, Adobe Reader, etc. Then, we had to reconnect after a planned restart. This time, I had the remote user invite me by saving the invitation as a file and sending it to me. We had been previously doing the invitations directly by email (without the file). Instantly after creating this file, the keyboard gibberish reappeared. I have no idea how to fix this. In both failure events, I tried System Restore points to times prior to the error, but this did nothing. I have looked at the keyboard layout and the language options, but they are fine and do not appear to be part of the problem. I have seen a couple of references to this on the web, but no good solutions offered. I am using Windows 7 Home Premium.

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I had windows XP pro and i bought windows vista home premium upgrade, when i went to install it it said that i couldn't upgrade it. So i followed directions on how to do a custom clean install, where you install vista without typing in the product key and without getting updates then you pick what OS you have and do the custom installation, then you install again (2nd time) and choose upgrade instead of custom and go through the process again.

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