Windows Experience Index: "Cannot Complete Assessment"
Mar 22, 2009
I've searched all around and haven't found a viable solution. The Windows Experience Index assessment runs, yet upon completion the "cannot complete assessment" error message pops up. How do I go about figuring out what is causing the problem? I've read that NVIDIA drivers may be causing the issue, but I have the most up to date drivers out there, and with a 9800GTX+ everything runs beautifully, so I don't understand why the experience index would be having a problem with that. I built my system a few months ago and have tried and tried to fix this error on several occasions, and have always failed.
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Apr 9, 2009
This morning my computer started issuing security alerts notifying me that the firewall was off as was the malware. I turn the firewall on but under the malware section it indicates that it is reporting to the security centre in a format that is no longer supported. It also has a little Not Compatible icon to the right of the malware icon on the left. Once the firewall is turned on and the malware turns from red to yellow when we turn it on the shield in the bottom right of the screen goes yellow for a while but eventually it goes red again and I am again notified that the firewall is off and the malware is off as well.
I know my subscription is still in effect and according to the system it expires 10/03/2010.
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Dec 2, 2008
I just noticed when I went to the windows experience index page and clicked on it to see the details, all the info is gone and it's just this...
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Mar 23, 2008
I have windows Vista which had 2Gb of memory. The index was 5.2, that was the memory score. I have added another 2Gb. As its a 32bit OS only 3.5 GB is detected, but when I updated my windows experience the score went down for 5.2 to 5.
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Apr 18, 2008
My "Graphics" and "Gaming Graphics" ratings are both 1.0. What do I need to do to increase them? I also get a warning message when trying to play any games that reads: "Hardware acceleration is either disabled or not supported by your video card driver, which could slow game performance. Make sure you have the latest
video card driver installed and that hardware acceleration is turned on." How do I check the video card driver and where do I go to download the latest version?
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Aug 19, 2007
The results of the Windows Experience Index are stored in an XML file that you can modify to spoof your score. Who wants to show off a 2.1 system? Let’s make that a 9.9 powerhouse....
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Apr 14, 2009
It has been a long time since I checked my WEI and I decided to check it today. I was greeted with the first attachment ("Capture1"). Then I clicked on the WEI to check how each of my components rated. It was blank!! (see "Capture2"). Has anyone any idea how this happened? Or how to fix it?
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Oct 1, 2007
Just wondering what everbody else is getting and on what hardware. To see what all this means, see: Windows Vista Blog: Windows Experience Index: An In-Depth Look. If your unsure how to capture and post the image, please see the following tutorial: How to use the Snipping Tool in Vista
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Jul 27, 2009
Is there a way to increase the max WEI score to something higher than 5.9 in Vista? I don't mean the xml file hack where you can change the number for each category to anything you want, but rather an increase on the maximum limit (currently 5.9) that the WEI can display. Maybe change it to something around Win7's level? Is this possible?
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Oct 26, 2009
I'm not sure if I'm posting this in the right section but here goes. I've dowloaded an assessment tool for Windows XP Mode here and this certain tool said that I am unable to run Windows XP Mode. By the way my new operating system is Windows 7 Ultimate. I'm still using the same hardware components as before. My question is, If I can run VMware Workstation on my rig why can't I run Windows XP mode? I haven't tried installing Windows XP Mode just yet.
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Apr 21, 2008
when changing from an asus maximus formula to a evga 780i sli I have suffered a windows experience score drom on my memory was 5.9 now only 5.7.surely this mem should score 5.9 OCZ 4GB (2x2GB) PC2-6400C5 Dual Channel Vista Gold Series DDR2 (OCZ2G8004GK) timings CL 5-5-5-18.
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Apr 19, 2008
My memory exp index was 5.9 previously. For some reason, i reinstalled my Vista includeing all necessary drivers (EXACTLY the same as before). But... so weird... the memory index drops to 5.3, WTH? I don't wanna have a severe performance degradation.
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Jan 1, 2009
Im new to vista and have looked over this forum but cant seem to find an answer to my issue...which is: I open "Computer" then press on "Searches" (on the left) and then open "Everywhere" which returns 5,000 results...PLEASE how do i clear this list. I have rebuilt the index after removing ALL folders etc to index...now displays ZERO indexed items.
I have then turned indexing off completely on all drives (right click/properties/untick indexing option and select ALL files and subfolders)...and via admin tools/services/windows search (disabled after stopping service) I have rebooted and still thousands of results come up under: Searches/Everywhere Its driving me nuts
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Nov 25, 2007
this just started happening today..it wont complete the assessment..
check out the images below
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Mar 23, 2008
I'm just wondering how the 2x 1GB 5-5-5-18 2T DDR2-4200(Scores 5.9) in my mums computer scores more than my 4x1GB 4-3-3-10 1T DDR2-6400(Scores 5.4). The timings have made no difference to the score when I have changed them and I can play modern games perfectly. Could it be due to my processor(Core 2 Duo Quad) or my motherboard(Fatal1ty IN-9 SLI)? An overall rating of 5.4 for my computer seems a tad low since it's all top of the range components.
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May 9, 2008
When I go to indexing options only 17 objects are indexed even though I've been using the computer for hours. I tried to do a rebuild but nothing is happening. For instance, in Outlook the search is not working and it says I have 9850 objects still to index. I had to do a system repair with the repair DVD earlier on.
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Jul 29, 2009
I have a 1 TB Samsung hard drive divided into 3 partitions of C:, E:, and F: When I try to run Windows Complete PC Backup, it automatically selects C: and E: It lists E: as a system drive, even though it has no OS on it and I only use it for data backups. I only wish to backup C: as it has the OS and installed programs (I use a different process to back up other data).
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Mar 23, 2008
when i installing window vista then creating a problum system is hang on complete installation. but not showing any error massege and rolling back. i try everything as possible i also unplugged my all usb and other external device. but i am unable to install windows vista, can you give me a good solution.
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Jul 30, 2009
I have an issue on my Gateway Laptop computer model MT6832B which has an Opiarc ad-7530a DVD RW drive. I also have the same issue on my DELL Dimension E520 with a TSST corp DVD+- RW TS -H653A drive. Both Computers are running on Vista Home Premium Service Pack2
When I try to format either a Philips DVD+RW disk or a Panasonic DVD-R disk, on either machine, after apparently going through the formatting procedure I get a message that Windows was unable to complete the format. It is strange that the identical issue is found on both machines. Could Vista be causing the issue? I would mention that I am able to format a CD-RW disk OK.
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Jul 30, 2009
I have an issue on my Gateway Laptop computer model MT6832B which has an Opiarc ad-7530a DVD RW drive. I also have the same issue on my DELL Dimension E520 with a TSST corp DVD+- RW TS -H653A drive. Both Computers are running on Vista Home Premium Service Pack2 My issue is this. When I try to format either a Philips DVD+RW disk or a Panasonic DVD-R disk, on either machine, after apparently going through the formatting procedure I get a message that Windows was unable to complete the format. It is strange that the identical issue is found on both machines. Could Vista be causing the issue? I would mention that I am able to format a CD-RW disk OK.
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Mar 26, 2008
upgrade HD from 60G to 250G without having to reinstall all files and programs. Windows Complete PC Restore cannot see DVD with backup image file
1. Backed up C: using Windows Complete PC Backup. (6 DVDs no errors.)
2. Removed old HD and inserted new.
3. Booted Windows Vista install DVD. (I proceeded to partition HD but did not complete the install.)
4. From Windows Recovery Environment, I chose Windows Complete PC Restore.
5. Inserted Backup image DVD disc1.
6. When it looked for the location of the image it couldn't find it so it fails.
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Mar 23, 2008
I have a Dell laptop with Vista Home Premium installed. Everything was going fine today until I clicked for updates to be installed and then to re-start after the updates, as normal. However, now when I start the computer the Windows screen says 'Configuring Updates: Stage 3 of 3. 0% complete' then it shuts down and automatically restarts with the same message. This has been going on for hours and I cannot get into Windows or do anything else. Is this a virus?
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May 15, 2010
I seem to suddenly have lost capability to do various things with my PC (I am admin, Vista still correctly displays that I am admin). For instance I can no longer send/receive emails from my Outlook 2003. It says "you don't have appropriate ermissions to perform this operation".
From time to time it complains that extend.dat has disappeared whereas this is not true, it is still to be found under "C:Users<username>AppDataLocalMicrosoftOutlook".
I have ensured ownership and full control under my username of C:Users<username>AppDataLocalMicrosoftOutlook as well as C:UsersGregoireApplication DataMicrosoftOutlook.
I have also copied my Outlook.pst file to OutlookWhiteKnight.pst and redirected my inbox and mail delivery to this but TO NO AVAIL.
Of course if I turn User Access Control off it works fine again but that's a bit overstretched and surely there is a way to go back to the previous state without killing UAC.
Other things that have happened is I lost my ability to scan, ability to copy certain files from my wife's account to our archive and other sweets like this.
Ah and one last element of detail is that my wife does not have the problem and she is a standard user.
What I *suspect* the initial cause might be is that I have installed a security sweeper from my remote-access website from my employer and it probably messed up with the dtcom config but that's where my knowledge stops. I checked the config the INTERACTIVE user was there (don't ask me what that is, I found that following some threads on google and various websites). I have of course a proper helpdesk from work but they claim it's not their fault and that it can't possibly be because I am the first to report such a problem amongst many users and that as per policy they won't help me with my personal laptop etc etc. Anyway that suspicion itself as to the cause won't help me much.
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Jan 18, 2009
I've installed Vista recently on my old hdd and after few days I started to notice strange things, during some time whille vista is running (like 20 hours), when I download anything (even at 200 KBs), music starts to stuck every 20 secs or so, when loading video and playing at same time, this happens even more often.
I thought it's my HDD so bought Caviar Black and after installing Vista, few days it was running fine, then again, today I start to experience the same thing.
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Feb 10, 2009
I just built a new machine:I ran the experience index test, and I got 1.9 on the Aero performance index and 1.0 on the 3D Graphics Performance index. This is the report that I got from Vista:
Display adapter type NVIDIA GeForce GTX 260
Total available graphics memory Not detected
Dedicated graphics memory 0 MB
Dedicated system memory 0 MB
Shared system memory 0 MB
Display adapter driver version 6.14.11.8122
Primary monitor resolution 1920x1080
Secondary monitor resolution 1680x1050
DirectX version DirectX 9.0 or better
This graphics card should be more than fine to run pretty much anything, especially Aero, but with this rating I don't seem to be able to enable it.
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Jun 18, 2009
I've got an apparently "broken" search installation. So that I can skip through the normal "click the folder you want to index" type of answers, it's way beyond that. Let me give some background first. This is a new installation of Vista x64 Ultimate on this machine. I just installed it a little over a week ago after I got a blue screen of death that wouldn't allow any type of system restore, etc on the prior install. My prior installation on that machine was a Vista Ultimate x32 bit. The prior installation had the OS on the C: drive and I had moved "My Documents" out of a Windows XP onto the D: drive (D:My DOcuments).
In that prior installation, I left all Music, Videos, documents etc. under the original layout and just pointed the Vista "music", "documents", etc folders to the sub folders. I had no problem indexing on my prior version. I have a Vista 64 bit Ultimate at work as well and IT has no problem indexing even under the default locations..........
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Jun 15, 2008
Does anyone have experience running Diskeeper Pro PREMIER on at least a 1TB Vista system? I've read their literature, but perfer to hear actual experience.
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Sep 12, 2009
is there a complete correct way to install vista /windows 7 64bit and keep all of 32bit installed programs and files in there orginal place? Its taken more than a year to get all of the settings and programs to this condition and i now need to upgrade to 64bit so that i can use all of that extra RAM.! any ideas on the way ahead would be most
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Aug 10, 2009
I'm new to the forums as you can tell by my post count, and was wondering if anybody had any suggestions on a decent gaming computer, to run games such as C&C 3 ( and 4 in 2010) CS:S, and maybe even FO3. I have around £500 to spend ( monitor is not needed ), I have found a pretty decent looking computer from Staples:Staples.co.uk Your business partner for Office Supplies, furniture and technology. Just wondering if this comptuer is decent enough to handle these games, and maybe future releases. Also could someone please explain what is the difference between Intergrated graphics and dedicated graphics. I don't have too much experience with the hardware of computers, so building one is off the question.
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May 18, 2008
Has anyone used CCleaner with 64 bit Vista? What has your experience been? The reveiws seem to be mixed. Vista is new to me and I'm trying to set up a new machine with the utilities I need before loading any software.
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Aug 30, 2009
When composing e-mail Windows Mail will not complete addresses?
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