Print Spooler Crash Repeatedly
Mar 23, 2008
When connecting to network print devices. Printer Spooler crashes repeatedly. This happens on startup occationaly. It happens when running logon scripts. I have tried numerous scripts VBS and BAT files. All of which work 100% on XP boxes. When connecting manually it will load 1 or 2 devices then spooler will fail. I notice that there are 1000's of posts related to this issue. Is there a FIX or Workarount from Microsoft? Vista will never go in my enterprise at this rate...
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Mar 23, 2008
In my 64-bit installation, the print spooler server suddenly stopped running (and will not restart). I've tried cleaning out registry keys (HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlPrint), deleting the files out of Windows (C:WindowsSystem32spool) to no avail. The system log contains many of these:Error Service Control Manager Eventlog Provider7034None The application log contains these:WarningSpoolerSpoolss1035NoneThe print spooler failed to load print provider localspl.dll. This can occur because of system instability or a lack of system resources.ErrorSpoolerSpoolss1027None The system failed to initialize the local print provider: Error 0. This can occur because of system instability or a lack of system resources.
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Apr 29, 2008
When installing a printer - at various stages of the process, the installation will fail. Two messages appear:
1) Unable to install printer. Operation could not be completed (error 0x000006be)
2) Spooler subsystem app stopped working and was closed. A problem caused the application to stop working correctly.
Windows will notify you if a solution is available. This computer is running Windows Vista. This issue occurs with SP1 as well. This computer has been re-imaged several times and the issue is still there.
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Feb 24, 2009
I was printing fine until one day I got an error that said, Print Spooler not running. I restarted the print spooler and tried again. I got the same message. I have reinstalled drivers and rebooted the system. I still get the same message. I can not add a printer or see the printers that are installed.
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May 13, 2010
Within the last couple of weeks the print spooler stops. The event viewer shows a message saying "print spooler service entered the stopped state" with an event ID of 7036. It does not display as an error - just as information There are no events on either side of it that are within an hour of the service stopping that shows that something occurred that might have triggered the event. I can restart service without any problem and print to all of the printers. It will stop again within a couple of days.
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Mar 23, 2008
I'm having the same problem but with an HP Laserjet 1022. I have reinstalled the LJ 1022 several times, but when you print from Adobe it kicks the spooler out. What you can do is unplug the printer from the computer, reboot and the spooler will come back. Then you reinstall the printer drivers/ software, plug it in when asked for and as long as the user doesn't print an Adobe PDF, the printer won't kick out. I believe this to be an HP issue with their driver that is almost 1yr old.
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Feb 16, 2010
I am getting a message saying that the spooler subsystem has stopped working and closed. I have tried manually restarting the spooler but I then get a interactive services message, saying that there is a message that cannot be viewed in windows, I click the view message button and I get a blue screen with a black window then I am told the it does not need to show me the message.
I am running Vista SP2 64bit
AMD athlon 64X2 Dual core processor 6400+ 3.20GHz with 4.00Gb RAM
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May 7, 2008
I'm trying to install my Printer Driver for Canon Pixma printer. When I run the executable to install the driver, it come back with "Printer Spooler is not running, Restart Printer Spooler. So I re-start Printer Spooler under Admin. Tools. Then I try to run the executable again. And again the Printer Spooler is stopped. It seems the executable stops the Printer Spooler?
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Mar 23, 2008
We have a Windows Server 2003 active directory domain, ISA server with VPN, and one Windows Vista client. The Vista owner calls me every time he wants to connect with VPN, and tells me that he cannot. Looking in Active Directory shows me, that his domain user account is locked out. When I unlock the account he is able to login. It seems that something (a service? office 2007?) does try to authenticate with wrong credentials, and locks his account every time it can.
I have the default settings for the account lockout policy, threshold of 3, and 0 for lockout duration. This problem is really annoying so much, that I think about to tell him to uninstall Vista and install XP again. The XP users don't have this problem at all. I've looked around in the web and found some other users that have the same problem. But I found no solution for it.
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Mar 23, 2008
I tried sending an email with a word document attachment about three days ago, but i cannot stop it being re-sent. The recipient has to date received 33 instances of this email
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Dec 1, 2008
Just installed Outlook 2007 today. Seems that when opening Outlook or when sending messages that Windows installer is repeatedly running before things are done. States gathering necessary information or configuring Outlook in notification boxes and then things will finally process once all this stops. Is this a none issue with Outlook and Vista that one has to live with?
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Oct 6, 2009
I had my IE7 configured to open several pages (tabs) when it starts up and everything was working fine until this morning, when IE8 keeps crashing repeatedly. This is the detail of the error reported by IE:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 8.0.6001.18813
Application Timestamp: 4a6621ae
Fault Module Name: BhoCitUS.dll
Fault Module Version: 3.7.2.0
Fault Module Timestamp: 47596c0a
Exception Code: c0000005
Exception Offset: 000046e7
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
I am posting it to the Vista newsgroup since I suspect this is a Vista problem rather than an IE problem; let me know if that is not the case.
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Mar 18, 2009
A few days ago I began experiencing an odd behavior on my Vista box, every time I opened the start menu and typed something into the search box explorer.exe crashed. Further investigation discovered that was also happening when typing anything into the Run command, into a window address bar and even when typing anything into a New Shortcut address.
NOTE: If you just want to know the solution go to the end of the post .
Using the great tools provided by Sysinternals and by Microsoft, I launched my comprehensive investigation of the problem.
First of all, I set WinDBG to be the default JIT debugger for crashed applications by running Code: windbg.exe -I.
Next, I caused explorer.exe to crash (which was easy) and analyzed the dump using !analyze -v.
Studying the dump I didn't find any interesting clues except that the call stack of the faulting thread showed that some ole32 and urlmonitor extensions of explorer were there.
So, using Autoruns (by Sysinternals) I first disabled 3rd party extensions like FileZilla shell extension and WinRAR shell extension. Crashed explorer, it restarted and the problem persisted. Next, I disabled all OLE32 and URLMON related extensions, but still explorer was crashing.
Well, if at first you don't succeed - USE MORE EXPLOSIVES!!!
Next, I disabled everything in the Explorer tab of Autoruns hoping that it wouldn't break anything and stop explorer from crashing but to no avail.
Now I got pissed, I launched Process Monitor and Process Explorer, and started crashing the hell out of explorer while comparing the dumps, call stacks, thread IDs, thread methods, file accessed by explorer prior to the crash and registry keys accessed by explorer prior to the crash.
Well, the thread causing the crash was running SHLWAPI.DLL!PathIsRootW and by examining the output of Process Monitor I could see that it was looking for whatever I typed into the address box in PATH folders, favorites and search locations.
Finally, I decided to become BFF with the WinDBG help and find out what else the !analyze extension could offer. Apparently, beside the (very useful) -v switch it also provides the -f and -hang switches that give you more information.
Using these I found that the problem was cause by urlmon.dll, specifically by the ~CUri destructor. From the call stack I could see that ntdll!RtlFreeHeap was the last method to be called, and it was called by the ~CUri destructor and caused a Heap Corruption Exception.
Anyway, since I was really annoyed by this problem for two days by now and in an hour I had to be at a wedding I did something that I regret, I used the first solution that came to mind.
!!! SOLUTION !!!
I deleted the Internet Explorer browsing history (address history).
It solved the problem which probably was caused by some address (and could be a bug in urlmon.dll) but now I can't further investigate to find what was the exact address in the history that caused the crash.
I apologize for the long story but I feel the need to pass the knowledge to others.
There might be some holes in the plot, but that is probably the best I can do at 3:30 AM after a long day....
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Mar 23, 2008
running vista 64 SP1 RTM cannot print from IE nor print preview unless I turn UAC off in control panel. Cannot print even if opening IE as admin. (some sort of error message about C:/users/username/appdata/local/temp/low/ and some files therein.) Note, on a different machine with vista 32 SP1 beta2 refresh (never got around to installing SP1 RTM on this box) - UAC enabled and no print problem at all
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Feb 6, 2009
We have recently got new hardware and upgraded to Vista. We have also just changed to fully networked printing. We are having some printing funnies, but mainly when printing from Excel - no idea why. Here is a selection of the printing problems we have had:
File-Print: Print dialog does not appear
File-Print/Print: Does not print, no printing message
File-Print/Print: Looks like it prints to printer (see printing message), but nothing prints out...........................................................................
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Mar 23, 2008
If I try to print from acrobat reader (8.1), (vista home premium) to HP LJ1020, the printer is stuck. I have to remove it from registry and reinstall it. It work fin until I try to print from adobe reader.
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Feb 9, 2009
I have spent so much time on this already. I had Lexmark all-in-one X5260 and an old Epson printer installed on my Vista Business Sony Vaio laptop without problem since early 2008. Yesterday I removed the old Epson, with problems, as it had a test print still in the spooler. Since then I have had ???Spooler SubSystem App??? problems and been unable to re-install or print from the Lexmark. I did System Restore back to the day before I removed the Epson printer. I carefully removed the Epson printer. Still no printing with Lexmark. I have followed the recommendations of many of the posts here, especially ???Spooler SubSystem App??? with Alan Morris and Eddie. I uninstalled Lexmark. I followed the procedure recommended in and presumed I deleted the drivers and spoolers.
However I was unable to do the ???net stop spooler??? and ???net stop spooler???. I got the response ???System error 5 has occurred. Access is denied???. In Command Prompt I was not at the root directory, I was at C:UsersVaio. (Vaio is my user name.) I am the only user of this laptop and my printer is plugged into a USB port, not networked. I then tried to install from the Lexmark 5200 Series CD. Before getting to the ???detecting your printer??? phase, I got the Spooler SubSystem App closed error message. Lexmark 5200 now appears in my printers but a test page print or doc print does not work.
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Mar 23, 2008
When I printed from adobe reader I got a message spooler problem and it will be closed. I you go to advance option and go to print as a image printing goes fine. So if the printer is stuck go to registry and delete your printer and reinstall printer drivers.
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May 20, 2008
I've been printing from various apps without any problems since I purchased my PC in January. I started getting the error message " Thunking Spooler APIS from 32 to 64 process has stopped working" last Friday. It happens when I open Word 2007, and when I try to print in any other app including Notepad.
My OS is Vista 64 Home Premium with SP1. My printer is an Epson DX5050 and I have re-installed the latest drivers from Epson. The only changes I am aware of are various automatic updates which came out last week including Office 2007 SP1. I have tried a restore prior to last weeks updates but no difference.
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May 25, 2009
i have plug in my HP laserJet 1010 into my laptop's usb port. I have even download the HP vistax64 driver for this particular printer. But the problem arise when i want to set printing preference for this printer. There will be an error and windows explorer will restart itself. But the problem is the printer can print out my document but do not allow me setup the print. Is it due to the vistax64 driver issue? Is there a workaround like installing the driver for Vista x86 instead? will there be any issue? To add on to my above problem, I get this error "Thunking Spooler APIS from 32 to 64 bit process has stopped working", when i tried to click on properties of the printer.
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Jul 29, 2009
This involves my HP Pavilion dv9000t notebook with Vista Ultimate OS, & HP OfficeJet H470wbt (Bluetooth) printer. I am able to install the printer successfully. However, whenever I attempt to print anything I get a window stating: "Spooler Subsystem App stopped working and was closed". This happens both in Bluetooth & USB connection.
I have wasted my time dealing w/ HP support for almost a year. HP says the problem is with my OS. Per their instructions I even performed a complete recovery on my notebook & reinstalled everything back 6 times & my LapTop has been back to HP for warranty work twice. Nothing HP did or recommended has worked. The 1st new printer was returned & I was given a new one in exchange. Still the problem persists.
"Failed Solutions": http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&dlc=en&cc=us&product=3434461&lang=en
Removed drivers, re-installed drivers, verified print spooler settings & restart service, restarted the print spooler, temporary workarounds, etc. & nothing has worked.
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Mar 23, 2008
I have Windows Vistax64 and recently I have been receiving the above message every time I try to open an Office application, Office 2003 32-bit is installed. If I remove all the printers I don't get this message, but if I add a network printer which has a Vistax64 bit driver I will start getting the error again. This has only been happening this week, maybe after some updates were installed.
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Oct 15, 2009
I've a problem trying to print a document with Acrobat on remote MinoltaC353 printer. Windows gives me the following error: "Thunking Spooler APIS from 32 to 64 process has stopped working". I've found an Hotfix but it works only with Service Pack 1 and I'm under SP2.
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Sep 8, 2008
I had a problem printing documents - the 'spooler subsystem app' was not functioning properly. So I found this site: You cannot add a printer, and you receive printer spooler error messages, and didn't see the fact that this troubleshooting page was for XP only. So I followed the instructions, and basically ended up deleting nearly all registry files in safe mode except the default ones. When I realized I had messed up, I performed a system restore that I had created immediately before editing the registry files. After the system restore, Vista wouldn't boot. So I restarted and booted in safe mode, got confirmation that the system had been restored, and restarted once again in Vista. Now, I have some annoying problems:
-the start menu freezes. I can click the menu, but i can't click any icons on the start menu itself. -Windows Live OneCare won't start -System restore will not boot. when I start it in the start menu (before start menu freezes), I see in task manager that rstrui.exe (the System restore file) is running as a process, but no application appears. How can i restore my computer?
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Mar 31, 2008
Program path: C:Windowssystem32spoolDRIVERSW32X863HPWSPRE0.exe This problem happens because of partial incompatibility with Windows Vista. Please contact the program or device manufacturer(s) for more information. UNQUOTE Job stays in the print queue despite deleting it, and I cannot print
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Sep 19, 2008
i turn on the pc and its fine, but within the first 15-20 minutes the pc will crash regardless of what im doing, i could be on a word document, a game, the internet, and it will crash. then i turn it off, then on again and its fine the rest of the time im on it could be an hour, could be all day. its always every other time it crashes, and usually within the first 15-20 minutes, but sometimes longer. the spec of my pc is: processor: Intel core 2Duo E4500, 2.2 GHz, 2047 MB of RAM, and 32-bit operating system, and i use windows vista home premium.
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Mar 23, 2008
Every time i play Crysis i crashes after i short while. I've tried to install all new drivers for motherboard, Vista, Graphic Card and sound card.
It almost always comes with the message "nvlddmkm driver" failed.
What does this mean?
How can I run Crysis without crashes?
I run
Intel Core 2 Quad 2.4 Ghz
4 GB RAM (3327 MB)
Windows Vista Ultimate 32 bit
Gainward 8800GTX 768 MB graphic card
ASUS P5K motherboard
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Feb 16, 2009
My computer crashed and I had to format and lost everything. Is there any way to retrieve my saved and unread mail and all of my contacts.
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Jan 5, 2008
it's getting kinda boring now surely those nuggets over at microsoft are aware of all the problems with vista since i changed over i have made it a point to make sure i only use vista compatable hardware and software but that doesn't seem to help as the only stable software that runs(without crashing) was programmed for XP now that is just silly and a software company's excuse is ''we had to rush it onto the market'' so what does that mean, did they not even test their software now wishing i got a mac instead as microsoft and software company's need to pull their fingers out and start doing things properly i would rather wait 6 months for a game or app that actually works than spend the money to find out that it doesn't do what it says on the box all this due to the fact that not one app or game designed with vista in mind will run without crashing repeatedly over and over again so what does vista do other than try to look good not alot just gives you a headache as you wonder yet again why your computer has either crashed or just shut down what seemed to be an app or game that didn't seem to have a problem when it all of a sudden ends the app or game it even closed chess on me as it encountered a problem i understand that these things do happen but not on this scale this is just to often and microsoft really need a shoe put up there rear for not addressing these issue's sooner.
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Mar 23, 2008
I have been trying to sync media onto my 2 gb Patriot miniSD card. However, every time I build up my list of media I want to add onto it and I click the "Sync Now" button, WMP crashes. It begins to sync the first few songs, however after 4 songs I get an error message that states that "WMP is not responding". I have tried to do this same thing with different media, but I still have my WMP crashing. I have checked Microsoft for any updates, but it seems that I have kept my computer in good condition (I've only had this computer for about 1 month now). The WMP crashing issue is a recurring problem for me so now I'm at my last resort. What do I do?
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Apr 11, 2009
The other night I come home from work late. I go to check my email and non-sense...but can't. Internet Explorer starts to crash..a lot. So, I found someone to send me Firefox the next day (I couldn't keep IE open long enough to do anything, half the time it didn't even open before the crash msg came up.) Still FF crashes. I don't know what the problem is..or was, it seems to be doing ok right now, first time I've actually been able to keep my browser open long enough to do something..I'm afraid to close it in case it doesn't work again. So..here are the
reports, first the IE and then the FF.
Problem signature
Problem Event Name:APPCRASH
Application Name:iexplore.exe
Application Version:7.0.6001.18000
Application Timestamp:47918f11
Fault Module Name:StackHash_40d4................
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