A Required CD/DVD Drive Device Driver Is Missing
Dec 5, 2009
Attempting a clean install Vista 32 full OS (not an upgrade) on the below rig. Previously loaded XP without trouble. Now the following message.
"A required CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD, or a USB flash drive, please insert it now. Note: the Windows installation media is in the CD/DVD drive, you can safely remove it for this step."
I have tried loading XP again and Vista with the same message. Attempting to access the CD unsuccessful.
I have tried disconnecting the LG drive and using the Sony, same error message. LG has no drivers on site stated they are embedded in Vista...
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Mar 23, 2008
I have had recent problems installing external hd's on Vista 64. I have run into problems with USB2.0 as well as eSATA. The drive will appear under the device manager under "disk drives". But it triggers the new harware wizard, which can't load a driver, which leads to an unknown device being listed. Even when the unknown device is listed the drive still appears under "disk drives".
The drive will appear under disk manager, but it is unaccesable. You can remove the partition but can not change the drive letters or format or create a new partition through the wizard. The wizard will go through the motions and then the Drive manager has a message asking to refresh or restart the console which has no effect...............
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May 15, 2010
i have a pavilliion dv6000t, intel cpu laptop...anyhow...i look at the device manager, under intel pro 100, and 3945 intel wirles...it does not say device is running properly.....i have this stated-windows cannot load the device driver for this hardware. the driver may be corrupted or missing (code 39) there are exclamation points besides everything in the networking adapter in device manager. what might be the problem here...is it the drivers for the 2 devices?
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Jun 13, 2008
I made the mistake of plugging my Wacom pen tablet in before installing the driver. Vista recognised the device and installed a default driver which does not work. The Driver installation disk will not install untill the default driver is uninstalled. How do i do this?
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Mar 23, 2008
I have a new WD external hard drive that I'm trying use with Vista Ultimate, but when I connect the drive I get an error message saying,
"Windows found driver software for your device but encountered an error while attempting to install it. USB Mass Storage Device Access is denied" I found a KB article which seems to be related, but even after acquiring and installing the hotfix I still can't get the drive to install. KB Article: http://support.microsoft.com/kb/937187 How can I fix this? It's very frustrating a bit ridiculous that installing a simple mass storage device fails.
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Jun 8, 2008
I have noticed that even after being told it is "safe to remove hardware" the light on the thumb drive doesn't go off and the next time I put it into the USB drive of my Vista machine, it always says that the drive needs to be scanned and fixed. If it was just one thumb drive, I would think it was the drive, but I get this with all of them, I have three Dane Elec drives, two Sony, a Memorex and a SanDisk Cruzer. Is this a bug that hasn't been worked out yet, or is there something I am missing?
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Sep 20, 2009
when my computer goes into sleep mode, it wont come back...i have to turn off the computer& restart it. it says a driver is missing NIVIDA GeForce. I guess I dont know what that is or where to find it to either uninstall it or update it...i cant find it in the device manager...not when i type it in to search for it...i guess im stumped as to what to do..
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Mar 23, 2008
my computer notifies me of error 3 which is panda process protection service. this service isnt starting. when i try to start it it is missing a device. i cant find or download this device.
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Mar 23, 2008
1.) I don't know if it's important, but "npkcrypt" is apparently either missing or damaged, according to Device Manager..... I imagine there's no file that's missing that can be GOOD, but I figured I'd ask if there's a way to fix that, or it could be relevant to problem number 2.....
2.) Lately when I shut my computer down, 50% of the time if not more often it takes forever to shut down, doesn't shut down, or will but claims that "windows has suffered from an unexpected shutdown"..... even though it shut down because I TOLD IT TO. When it comes back on it says I suffered a BlueScreen, which I've only actually SEEN happen one or two times, but it claims it happens almost every time those other problems occur.
3.) Another thing I would like some aid with, if possible.... there are programs I want to prevent from running when I start my computr, but when I go in to stop them, it won't let me, stating that the scan on them leaves them "unidentified," so I can't make them NOT start along with my PC. Only Microsoft programs are capable of being stopped.... any way around that?
4.) I think the problems with 2 may be related to some downloading done on my part recently, but I have McAffee AND all my windows stuff on maximum security.... not a peep from ANY of them.
5.) When the start-up/shut-down issues started happening a few days ago it also said my CD-ROM driver was messed up, and I thought that was the ACTUAL problem, but when I fixed that, it still didn't stop the Bluescreen issues from occurring. I don't know what to do to fix ANY of this, but if someone does, or could AT LEAST explain what the hell it all means, that would be GREAT.
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May 3, 2008
I dont want to have to reinstal but, my DVD drive disappeared from the device list. I was presented with a message. I followed the instructions as seen. I have system restore but that failed. Im not sure what an ATA Channel 1 is. But I have a feeling its deep inside a cabinet file from the vista instalation disc. Im unable to access my DVD drive.
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May 18, 2009
A complete computer backup (80 GB hard drive running Vista Ultimate) was done to an external USB (Maxtor 500GB). To do a complete restore, is there a way to have the USB drive recognized as a boot up device or does this type of restore have to be done through DVD?
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Dec 26, 2009
i have tried everything said in this thread & i still cant initialize the HDD. i get this error:- This request could not be performed because of an I/O device error.
i really need to get access to my drive as it has important files i really need
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Jan 25, 2008
I ordered a SanDisk 4.0 GB Cruzer Micro USB Flash Drive with my Vostro 400 computer running Windows Vista 32 bit Home Premium Edition. When I inserted the Flash Drive in the USB port Windows asked me to install the driver for the device. There was no software included with the Flash Drive. I checked the box requesting Windows to look for a driver through the Windows Update feature. It came back and said no driver could be found for this device. I then went to the manufacturer's website but they don't have a driver listed for this particular Flash Drive. I called Dell and all they could tell me is that Windows should have recognized the device automatically. how I can get Windows to recognize this device. My brother has the same identical computer and Flash Drive and his installed without a problem
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Feb 28, 2009
I'm having a very strange problem with my External Hard Drives (I have 2). What happens is that I am unable to open either of the external Hard Drives in 'Computer' by double clicking them. It just doesn't do anything. But when I right click and select 'Open' it says: "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."
EDIT: Forgot to mention that I have checked the security details for the drives and I should be able to access them just fine. But here is where it gets weird. I can right click and select 'Explore' and it will open up like normal and I can browse the folders just fine! I used to be able to access these Hard Drives just fine before, but then they just went like this and I have no idea why. Since it happened to both Hard Drives simultaneously, I figure it is a Vista problem and not related to the specific drives.
Other symptoms are that the icon for the drives no longer shows up in 'Computer', although the name and disk space turn up fine. Also, I've noticed that the drives are operating much slower than usual, nearly a tenth of the normal read/write speed.
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Apr 18, 2008
I am trying bring-up a new SATA Hard Drive through PCIe to SATA AHCI Host Card. We find that Vista recognized the AHCI Controller and it shows up in the Device Manager. It successfully allocates the memory and IRQ, and says that the Device is working properly. But the HDD is not recognized. When we look at the PCIe analyser, we see that the OS is continuously polling the AHCI Interrupt Status Register (Addr: 0x08). This register is reading 0x0 all the time.
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May 26, 2009
My DVD Drive Is Missing! I Tried Deleting Upper & Lower Filters But Lower Filters Wasn't There! Is There A Place I Can Download It?
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Jan 22, 2009
I have a HP pavillion dv9700 notebook pc. It started about 3-4 days ago. I went to import some songs on a cd onto my iTunes, which is when I found out that my CD-ROM drive was missing, for how long, I do not know. It was just then that I had discovered it (not having put a disc in my computer for a good while). So, I went online to find some fixes to this problem. I tried the "delete 'upperfilter' and 'lowerfilter' " fix. Then rebooted the computer, however, I do not know if this is the trigger to what is yet to come. So the computer rebooted, and I then was able to find my CD/DVD-RW drive.
I uploaded my music. Later on, out of nowhere, I tried to turn my computer on, a day later maybe. This is what happened, it starts up really slow, then gets to the blank screen before startup and just sits for ever. Then I get a message saying "Operating System not found". I know what this means, I think, but I have no clue why I am getting it, what did i do wrong to cause it. Anyhow. This only occured a time or two, in which case I would shut the computer off, turn it back on, and it would bootup properly. I would say that it would mess up 3 times out of 10. So I DID save all the items i wanted to keep onto a jump drive, just incase......
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Oct 16, 2009
I recently purchased a sanyo vaio laptop (model number NW 11SS) for myself and two e-machine latops (one for my husband and one for my parents) All was going well, all software was installed, Norton 360 installed was installed on all three laptops with no problems. However, a few weeks later I tried to install the Office student and home edition on all three laptops and found out that the dvd drive icon in the my computer window on all three laptops has been deleted and the discs wont be recognised. I searched on google for 'missing d drive' and found that it was a very common problem and one that microsoft are wel laware of. I found the microsoft repair which I followed to the letter on one laptop but it doesnt work! (Your CD drive or DVD drive is missing or is not recognized by Windows or other programs)
I've read that this error is caused by conflicting updates, but are they Norton updates or windows vista updates causing the problems? Should turn off updates completely, but if I do this, I will miss out on the updates that I need? I have now had to book for an IT engineer to come and try and sort out the problem at my own expense (£35 per hour with 3 laptops to sort out = a lot of money!) when this should be something that microsoft should be doing...isnt it?
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Jul 8, 2008
I can't find my cd/dvd in my computer. i run vista home premiun 32bits.
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Jun 10, 2009
Well after a few years I decided to restore my laptop back to the factory settings. So I backed up all my files onto a external hard drive. I put in the recovery disk, and restored it back to the original. Here is the problem, When I bought it new my C drive was 140 GB. Now my C drive is 26GB.
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Aug 31, 2009
i had not used my dvd drive in a while (oh yea it's a hp dv6824) and the other day i tried to open it and it would open so i used a paper clip and opened closed it back . No response so i restarted the machine , my drive no longer appears in my computer or device manager, so after a few days of doing just about everything i could think of including restoring to factory state, nothing worked the drive would function while the machine booted but as it loaded vista it stoped functioning instantly.
i did the registry fix for the upper and lower fix (itunes issues) nothing still After getting throughly frustrated i removed the drive put it back and still nothing so i did a bios flash back to an older bios and magically it started working again then i went to sleep and so did the machine upon the machine resume it all disappeared again i tried the bios flash once more to no avail
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Dec 15, 2009
As i already stated, my drive doesn't read any dvd's anymore. I've already tried to:
-Remove Upper/lower filters (Lower filters were missing, could this be the problem?)
-Switching the sata ports from were the device was connected.
-Upgrading the firmware of the dvd player
-Upgrading the Bios
-Asked here
-Some stupid things.
Windows and the bios do see this drive and give it the correct name. I've already tried this with an other drive and she had this problem to.
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Mar 23, 2008
I have a new pc w/ vista, 2 sata hard drives. Everything was fine, then a
week later the slave drive disappeared. The BIOS recognizes the drive, but
Vista doesn't. I've seen enough threads on here w/ no resolution. System
restore is not an answer.
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Aug 5, 2009
My dvd drive is no longer listed in start menu computer browser. I tried microsoft fixit to no avail. also tried to run sfc/scannow from elevated comand prompt and that will not run even in safe mode. what do I try next. I just got my pc back to normal from a vista reinstall so I would like to avoid that if possible.
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Apr 5, 2008
My computer won't boot. Bootmgr is missing and when I put in my Vista CD it does not give me an OS to choose from. What is wrong and what can I do. Maybe it's a bad Hard Drive?
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May 18, 2008
The CD Rom drive passed out of existence from My Computer, with Vista Home Premium 32-Bit operating system installed in a emachines desktop PC. The error code is: This device cannot start. (Code 10). The driver version is: 6.0.6001.18000 I do not know what caused this problem. how to restore the CD Rom drive?
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Nov 9, 2009
I recently got a copy of Windows 7 Ultimate, and decided to install it on a second partition on my hard drive, which i did. It lasted for two weeks, until i attempted to boot up one day and the message, BOOTMGR is missing, appeared on the screen. How do i solve this problem, preferably without losing data.
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Feb 1, 2009
I reformatted my computer by myself and Before I had 160 gb and now I only have 40 gb ! Can someone tell me were is my lost memory??
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Jul 11, 2009
this is driving me crazy! I have now experienced this 3-4 times. It happens all of a sudden, and is scary. Some or most of my data suddenly disappears from my user folder (C:/users/username). First time it happened immediately after I installed Spyware Doctor, back in April, when they first released the x64 version. I have since restored all the data, and uninstalled Spyware Doctor. However, it happened again. The last two times, it just happened. I simply noticed that I had much more free space on my C drive (40GB more than the day before).
Last weekend, it mostly affected my photos, but other folders were missing also. I am running x64, on a HP machine with 6GB RAM. Luckaly, I perform multiple backups (TrueImage and Ghost), as well as Mozy. In each case I was able to restore all data, but it takes time, and more importantly, I don't trust my computer. I live in a fear - will my data be there tomorrow??? Or, has anyone else experienced anything similar?
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Mar 23, 2008
I'm running a desktop system with Windows Vista Ultimate. I have encountered
a problem that I know is being experienced by other Vista users; I'm hoping
there is a workaround. I have an internal 1 TB Hitachi hard drive (not the C drive). This desktop system is only about six months old, and ever since I first acquired it I found that this internal hard drive would go missing after putting Vista into Sleep or Hibernation mode. Restarting the system would always enable Vista to recognize the internal 1 TB hard drive again.
However, about two weeks ago this temporary fix wasn't working anymore -- restarting Vista didn't enable the 1 TB internal drive to be recognized. It's been missing ever since. And yet this drive is working properly according to Device Manager (Including having the latest driver). Doing a Google search has produced a few other threads on the web where Vista users are also experiencing missing hard drives. Supposedly this situation is to be directly addressed by Microsoft with the release of Service Pack 1. Unfortunately, I need access to my internal hard drive now, not weeks from now when Service Pack 1 is finally released.
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Mar 17, 2010
Just received a PC with Vista Business 64 bit and a 80 GB hard drive. I've downloaded Opera and surfed the internet. I've noticed that the total free memory is being reported as 45.3 GB. I've done some research and found this forum. I've checked vssadmin list shadows and it's reported as:
used shadow copy storage space: 3.576 GB
allocated shadow copy storage space: 3.82 GB
maximum shadow copy storage space: 10.882 GB
Where did the entire 27.2 GB go?
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