Recurring Message To Install Base System Device

Aug 3, 2009

After our Dell Inspiron E1505 recently crashed , Dell talked us thru diagnostics and finally sent us a replacement(refurbished) Toshiba hard drive to install in our computer. After installing it, and reloading all of the software for Windows XP, MS Office Small Business 2003, drivers and utilities, using the discs that came with the computer, we have a "Found New Hardware" window that pops up - Wizard trying to install a "Base System Device" everytime we turn the computer on. It asks for a disc but none of my existing ones seem to be the correct one. I've given it permission to connect to the Internet to "find" the software but nothing works.Also, since the crash/re-install, our C drive only has 12.4 GBs of total disc space, and of that, only 1.2 is still free space. My D drive has about 37 GBs of disc space. Could these two problems be connected? The computer was running so slow and we would periodically get a message "low virtual memory". This weekend, I moved as many of our documents as possible to the D drive to try and free up space. It's a little better, but why do I have such a small amount of disc space?

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I have a vundo infection (on it's automatic scans) i ran superantispyware pro and it said clean.
Then i restarted, and it was back.
I ran superantispyware pro again, along with cwshredder, spybot, spyware blaster, and prevx. the infection seemed to be gone, but then the next day trendmicro alerted me that it was in my system restore. so i turned off system restore, restarted, re-enabled system restore and made a restore point.
The infection isn't gone.

Hijack log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 07:58:03, on 16/10/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18241)
Boot mode: Normal

Running processes:
C:WINDOWSSystem32smss.exe
C:WINDOWSsystem32winlogon.exe
C:WINDOWSsystem32services.exe
C:WINDOWSsystem32lsass.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSsystem32spoolsv.exe
C:Program FilesCommon FilesAppleMobile Device SupportinAppleMobileDeviceService.exe
C:WINDOWSsystem32CTsvcCDA.exe
C:WINDOWSeHomeehRecvr.exe
C:WINDOWSeHomeehSched.exe
C:Program FilesGoogleCommonGoogle UpdaterGoogleUpdaterService.exe
C:Program FilesGoogleUpdateGoogleUpdate.exe
C:WINDOWSSystem32svchost.exe
C:Program FilesCommon FilesLightScribeLSSrvc.exe
C:OfficeScan NT
trtscan.exe
c:Program FilesCommon FilesProtexisLicense ServicePsiService_2.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSsystem32SearchIndexer.exe
C:Program FilesoneTick imesync.exe
C:Program FilesCanonCALCALMAIN.exe
C:Program FilesHewlett-PackardSharedhpqwmiex.exe
C:WINDOWSsystem32mqsvc.exe
C:OfficeScan NT mlisten.exe
C:WINDOWSsystem32mqtgsvc.exe
C:WINDOWSTEMPHF45E.EXE
C:WINDOWSsystem32dllhost.exe
C:OfficeScan NTCNTAoSMgr.exe
C:WINDOWSExplorer.EXE
C:WINDOWSsystem32ctfmon.exe
C:WINDOWSehomeehtray.exe
C:Program FileshpqHP Wireless AssistantHP Wireless Assistant.exe
C:Program FilesJavajre1.6.0_07injusched.exe
C:WINDOWSsystem32igfxtray.exe
C:WINDOWSeHomeehmsas.exe
C:WINDOWSsystem32hkcmd.exe
C:WINDOWSsystem32igfxpers.exe
C:Program FilesSynapticsSynTPSynTPEnh.exe
C:Program FilesHPQuickPlayQPService.exe
C:Program FilesHpHP Software UpdateHPWuSchd2.exe
C:Program FilesCommon FilesInstallShieldUpdateServiceissch.exe
C:Program FilesHewlett-PackardHP Quick Launch ButtonsQlbCtrl.exe
C:Program FilesCommon FilesRealUpdate_OB
ealsched.exe
C:Program FilesBabylonBabylon-ProBabylon.exe
C:Program FilesCreativeCreative ZENEN Media ExplorerCTCheck.exe
C:GeniusioCentregTaskBar.exe
C:OfficeScan NTpccntmon.exe
C:GeniusioCentregMouseTask.exe
C:GeniusioCentregKbdTask.exe
C:GeniusioCentregAutoPan.exe
C:GeniusioCentregAutoScroll.exe
C:GeniusioCentregZoom.exe
C:GeniusioCentregMGlass.exe
C:GeniusioCentregIMMgm.exe
C:GeniusioCentregDeskMgm.exe
C:Program FilesRainlendar2Rainlendar2.exe
C:GeniusioCentregTaskSwitch.exe
C:Program FilesATnotesATnotes.exe
C:Program FilesoneTickzonetick.exe
C:Documents and SettingscalindraLocal SettingsApplication DataGoogleUpdateGoogleUpdate.exe
C:Program FilesSpybot - Search & DestroyTeaTimer.exe
C:Program FilesWindows Desktop SearchWindowsSearch.exe
C:Program FilesMicrosoft OfficeOffice12ONENOTEM.EXE
c:program filescommon filesinstallshieldupdateserviceisuspm.exe
C:Program FilesCommon FilesInstallShieldUpdateServiceagent.exe
C:Program FilesOperaopera.exe
C:Program FilesPrevx2PXConsole.exe
C:Program FilesPrevx2PXAgent.exe
C:Program FilesTrend MicroHijackThisHijackThis.exe
C:WINDOWSsystem32SearchProtocolHost.exe

R1 - HKCUSoftwareMicrosoftInternet ExplorerMain,Search Bar = http://ie.redirect.hp.com/svs/rdr?TY...ario&pf=laptop
R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Start Page = about:blank
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCUSoftwareMicrosoftInternet Connection Wizard,ShellNext = http://ie.redirect.hp.com/svs/rdr?TY...ario&pf=laptop
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
R3 - URLSearchHook: (no name) - {34ea1c70-42cc-42c5-aa29-ec58b95a343e} - (no file)
N4 - Mozilla: user_pref("browser.startup.homepage", "http://www.seamonkey-project.org/start/"); (C:Documents and SettingsCALINDRAApplication DataMozillaProfilesdefaultzz9effyd.sltprefs.js)
N4 - Mozilla: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5Cmozilla.org%5CSeaMonkey%5Csearchplugins%5Cgoogle.s rc"); (C:Documents and SettingsCALINDRAApplication DataMozillaProfilesdefaultzz9effyd.sltprefs.js)
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:Program FilesRealRealPlayer
pbrowserrecordplugin.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:PROGRA~1SPYBOT~1SDHelper.dll
O2 - BHO: Malicious Scripts Scanner - {55EA1964-F5E4-4D6A-B9B2-125B37655FCB} - C:Documents and SettingsAll UsersApplication DataPrevxpxbho.dll
O2 - BHO: (no name) - {5C38F1A3-C14E-4EBD-A55B-CF9EE24FE46F} - C:WINDOWSsystem32qOIxWPhg.dll (file missing)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:Program FilesJavajre1.6.0_07inssv.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:Program FilesGoogleGoogleToolbarNotifier4.1.805.4472swg.dll
O2 - BHO: {edb801e3-ef97-2908-71d4-7b292271204c} - {c4021722-92b7-4d17-8092-79fe3e108bde} - (no file)
O2 - BHO: (no name) - {CE24BFF5-E53D-4D0E-A2A4-DBF6EE6E92C3} - (no file)
O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:Program FilesVeoh NetworksVeohPlugins
egVeohToolbar.dll
O3 - Toolbar: (no name) - {34ea1c70-42cc-42c5-aa29-ec58b95a343e} - (no file)
O3 - Toolbar: TextAloud - {F053C368-5458-45B2-9B4D-D8914BDDDBFF} - C:PROGRA~1TEXTAL~1TAForIE.dll
O4 - HKLM..Run: [ehTray] C:WINDOWSehomeehtray.exe
O4 - HKLM..Run: [hpWirelessAssistant] C:Program FileshpqHP Wireless AssistantHP Wireless Assistant.exe
O4 - HKLM..Run: [SunJavaUpdateSched] "C:Program FilesJavajre1.6.0_07injusched.exe"
O4 - HKLM..Run: [igfxtray] C:WINDOWSsystem32igfxtray.exe
O4 - HKLM..Run: [igfxhkcmd] C:WINDOWSsystem32hkcmd.exe
O4 - HKLM..Run: [igfxpers] C:WINDOWSsystem32igfxpers.exe
O4 - HKLM..Run: [MsmqIntCert] regsvr32 /s mqrt.dll
O4 - HKLM..Run: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
O4 - HKLM..Run: [SynTPEnh] C:Program FilesSynapticsSynTPSynTPEnh.exe
O4 - HKLM..Run: [QPService] "C:Program FilesHPQuickPlayQPService.exe"
O4 - HKLM..Run: [HP Software Update] C:Program FilesHpHP Software UpdateHPWuSchd2.exe
O4 - HKLM..Run: [ISUSPM Startup] "c:Program FilesCommon FilesInstallShieldUpdateServiceisuspm.exe" -startup
O4 - HKLM..Run: [ISUSScheduler] "C:Program FilesCommon FilesInstallShieldUpdateServiceissch.exe" -start
O4 - HKLM..Run: [QlbCtrl] %ProgramFiles%Hewlett-PackardHP Quick Launch ButtonsQlbCtrl.exe /Start
O4 - HKLM..Run: [Cpqset] C:Program FilesHewlett-PackardDefault Settingscpqset.exe
O4 - HKLM..Run: [RecGuard] C:WindowsSMINSTRecGuard.exe
O4 - HKLM..Run: [Adobe Reader Speed Launcher] "C:Program FilesAdobeReader 9.0ReaderReader_sl.exe"
O4 - HKLM..Run: [TkBellExe] "C:Program FilesCommon FilesRealUpdate_OB
ealsched.exe" -osboot
O4 - HKLM..Run: [Easy-PrintToolBox] C:Program FilesCanonEasy-PrintToolBoxBJPSMAIN.EXE /logon
O4 - HKLM..Run: [Babylon Client] C:Program FilesBabylonBabylon-ProBabylon.exe -AutoStart
O4 - HKLM..Run: [CTCheck] C:Program FilesCreativeCreative ZENEN Media ExplorerCTCheck.exe
O4 - HKLM..Run: [ioCentre] C:GeniusioCentregTaskBar.exe
O4 - HKLM..Run: [IMJPMIG8.1] "C:WINDOWSIMEimjp8_1IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM..Run: [IMEKRMIG6.1] C:WINDOWSimeimkr6_1IMEKRMIG.EXE
O4 - HKLM..Run: [MSPY2002] C:WINDOWSsystem32IMEPINTLGNTImScInst.exe /SYNC
O4 - HKLM..Run: [PHIME2002ASync] C:WINDOWSsystem32IMETINTLGNTTINTSETP.EXE /SYNC
O4 - HKLM..Run: [PHIME2002A] C:WINDOWSsystem32IMETINTLGNTTINTSETP.EXE /IMEName
O4 - HKLM..Run: [OfficeScanNT Monitor] "C:OfficeScan NTpccntmon.exe" -HideWindow
O4 - HKLM..Run: [QuickTime Task] "C:Program FilesQuickTimeqttask.exe" -atboottime
O4 - HKLM..Run: [AppleSyncNotifier] C:Program FilesCommon FilesAppleMobile Device SupportinAppleSyncNotifier.exe
O4 - HKLM..Run: [QuickFinder Scheduler] "c:Program FilesCorelWordPerfect Office X4ProgramsQFSCHD140.EXE"
O4 - HKLM..Run: [iTunesHelper] "C:Program FilesiTunesiTunesHelper.exe"
O4 - HKLM..Run: [PrevxOne] "C:Program FilesPrevx2PXConsole.exe"
O4 - HKCU..Run: [ctfmon.exe] C:WINDOWSsystem32ctfmon.exe
O4 - HKCU..Run: [Rainlendar2] C:Program FilesRainlendar2Rainlendar2.exe
O4 - HKCU..Run: [ATnotes.exe] C:Program FilesATnotesATnotes.exe
O4 - HKCU..Run: [ZoneTick] C:Program FilesoneTickzonetick.exe
O4 - HKCU..Run: [Google Update] "C:Documents and SettingscalindraLocal SettingsApplication DataGoogleUpdateGoogleUpdate.exe" /c
O4 - HKCU..Run: [SpybotSD TeaTimer] C:Program FilesSpybot - Search & DestroyTeaTimer.exe
O4 - S-1-5-18 Startup: Vongo Tray.lnk = C:Program FilesVongoTray.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: Vongo Tray.lnk = C:Program FilesVongoTray.exe (User 'Default user')
O4 - .DEFAULT User Startup: Vongo Tray.lnk = C:Program FilesVongoTray.exe (User 'Default user')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:Program FilesMicrosoft OfficeOffice12ONENOTEM.EXE
O4 - Global Startup: Windows Search.lnk = C:Program FilesWindows Desktop SearchWindowsSearch.exe
O6 - HKCUSoftwarePoliciesMicrosoftInternet ExplorerControl Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:PROGRA~1MICROS~3Office12EXCEL.EXE/3000
O8 - Extra context menu item: Open with WordPerfect - c:Program FilesCorelWordPerfect Office X4ProgramsWPLauncher.hta
O8 - Extra context menu item: Translate with &Babylon - res://C:Program FilesBabylonBabylon-ProUtilsBabylonIEPI.dll/Translate.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:Program FilesJavajre1.6.0_07inssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:Program FilesJavajre1.6.0_07inssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:PROGRA~1MICROS~3Office12ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:PROGRA~1MICROS~3Office12ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:PROGRA~1MICROS~3Office12REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:PROGRA~1SPYBOT~1SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:PROGRA~1SPYBOT~1SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:WINDOWSNetwork Diagnosticxpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:WINDOWSNetwork Diagnosticxpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=presario&pf=laptop
O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - http://h20270.www2.hp.com/ediags/gmn...tDetection.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:PROGRA~1COMMON~1SkypeSKYPE4~1.DLL
O23 - Service: AddFiltr - Hewlett-Packard Development Company, L.P. - C:Program FilesHewlett-PackardHP Quick Launch ButtonsAddFiltr.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:Program FilesCommon FilesAppleMobile Device SupportinAppleMobileDeviceService.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:Program FilesCanonCALCALMAIN.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:WINDOWSsystem32CTsvcCDA.exe
O23 - Service: Google Update Service (gupdate1c920b4c2ad0755) (gupdate1c920b4c2ad0755) - Google Inc. - C:Program FilesGoogleUpdateGoogleUpdate.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:Program FilesGoogleCommonGoogle UpdaterGoogleUpdaterService.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:Program FilesHewlett-PackardSharedhpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:Program FilesCommon FilesInstallShieldDriver11Intel 32IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:Program FilesiPodiniPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:Program FilesCommon FilesLightScribeLSSrvc.exe
O23 - Service: OfficeScanNT RealTime Scan (ntrtscan) - Trend Micro Inc. - C:OfficeScan NT
trtscan.exe
O23 - Service: PREVXAgent - Prevx - C:Program FilesPrevx2PXAgent.exe
O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:Program FilesCommon FilesProtexisLicense ServicePsiService_2.exe
O23 - Service: OfficeScan NT Listener (tmlisten) - Trend Micro Inc. - C:OfficeScan NT mlisten.exe
O23 - Service: OfficeScan NT Proxy Service (TmProxy) - Trend Micro Inc. - C:OfficeScan NTTmProxy.exe
O23 - Service: ZoneTick Time (ZTime) - WR Consulting - C:Program FilesoneTick imesync.exe

--
End of file - 14271 bytes

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Where Is Microsoft Knowledge Base Located

Jul 27, 2005

I hear alot of people saying to use Microsoft Knowledge Base to find most of my answers, but they do not tell where I have to go to find it.

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KB File Knowledge Base Update

Sep 28, 2007

i ran qfecheck in windows XP home edition, there were loads of KB files that needed reinstalling all were successful execpt the following, i downloaded from microsoft.

C:>qfecheck
Windows XP Hotfix Validation Report for \DEBORAH
Report Date: 9/28/2007 10:33am
Current Service Pack Level: Service Pack 2
Hotfixes Identified:
KB909520: Current on system.
ie7: Current on system.
KB923689: Current on system.
KB928090-IE7: Current on system.............

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MS Knowledge Base Article - Home Sp2

Sep 28, 2006

Could someone refer me to the MS Knowledge Base Article numbershowing the procedure to install a 2nd OS on an existing computer ?

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Hardware Wizard - Install Only One Device

Dec 15, 2005

when i try to use windows xp new hardware wizard i get the following message
cannot run two device installations you can install only one device at a time
another device installation is underway when it is finished you can try this wizard againit seems to have got stuck trying to install something but not sure what any idea on how to find out what and also how to stop or reset it the ssame problem is stopping upgrading my nvidia driver from the net (other installation in progress)

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Device Manager Empty After SP2 Install

Nov 19, 2004

I just installed SP2 and the device manager is empty and no sound device found. Has anyone run into this?

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Can Change The Base Color But Not The Wallpaper Design

May 14, 2007

I got a virus. i took care of the problem but my desktop is just white. i still see the icons but the wallpaper is white. if i right click and go to properties i can change the base color but not the wallpaper design. if i go on the internet and set a picture as background it does nothing, but if i log off it will show.

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Help And Support Center - Search MS Knowledge Base

Aug 25, 2007

When I search in Help and Support Center, no results are returned for the Microsoft Knowledge Base. I know this worked in the past (though how long ago, I have no idea). The option to search the Knowledge Base is checked. There are no other system problems to indicate corrupt system files. I've searched the web but haven't found anything yet that seems to apply. I'm reluctant to run a full SFC scan or repair the entire Help and Support feature since all other options appear to be working.

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Near The Bottom Of This Knowledge Base Article 307525

Sep 3, 2005

it says, "If a computer is a multiprocessor system, Windows XP does not install APM support." What can I do so that APM support is installed?

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SP2 - Task Scheduler - Microsoft's Knowledge Base

Oct 8, 2004

After installing SP2, I found that Task Scheduler doesn't work. It generates this error:"An error has occurred while attempting to get task account information. The specific error is: 0x80070005. Access is denied. You do not have permission to perform the required operation."I searched Microsoft's Knowledge Base, and found this fix. Microsoft acknowledges that it is a problem

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No Sound And And Unknown Device On Audio Bus Trying To Install?

Sep 9, 2009

I don't have sound and haven't for the past few days and then this morning a Found New Hardware Wizard keeps popping up trying to install software for an Unknown Device on High Definition Audio Bus.In the Device Manager, there are yellow question marks near Other Devices and then below it, in sub categories is a list of at least 20 (!) Unknown Device on High Definition Audio Bus.In the Audio Device section, there are NO Playback Devices, NO Recording Devices, No Midi Playback and the same in the Voice section. Usually I have Realtek listed there.

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Device Manager Is Empty - I Can't Install Drivers

Nov 19, 2007

Hey guys, I've had an empty Device Manager for a long time and I'm only now trying to find out how to fix it.I didn't really worry about it before because everything was working fine, even though it was empty. But recently when I've been trying to install drivers for my video card, and my new game controller there have been issues. For example the driver installation for my radeon 9600 card refuses to start up. And the driver installer for my gamepad fails to recognize that it's even plugged in (even though games recognize the controller just fine).I'm guessing these driver problems are related to the empty device manager? The installer won't install the drivers because it doesn't think the devices are even installed or plugged in the computer.

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Querying The Microsoft Knowledge Base In Help And Support Center

Jun 24, 2008

for whatever search term that i entered within the help and support center, it gets me 0 results just under the ms knowledge base area, even though i have that search option set and i'm conected to the internet. How could this be?

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