XP / Firewall / Blocking Download / Installation

Dec 11, 2008

attempting to help a neighbor resolve a problem with his computer. Toshiba Notebook running XP SP3. He attemped to renew his Norton AntiVirus Subscription , download 2009 to update from 2008. He had Zonealarm running as a firewall on computer. Ran in to an issue with Norton install locking up. Contacted Norton via Web and opened a CHAT support session. Norton rep told him that 2009 wouldn�t work with Zone Alarm, and the rep proceeded to uninstall ZA. During uninstall encountered an error, rebooted to safe mode, went to command line and manually updated Registry , and deleted files (and didn�t backup Registry). Rebooted and AV still wouldn�t installed. Then the user lost Internet connection and lost support. I uninstalled Norton (using their Removal Tool) and internet came back. Attempted install of 2008 AV and install completed, but when attempting Live Update it failed and reported Internet Connection failure. Ran live update out side of app and it return error 1814 and failed. I�ve tried to clean up and remove any thing I can find in the Registry from Zone Alarm. All of Symantec apps and files have been removed from the computer. I attempted to download / install Uniblue Registry Booster 2009 from the web, and during the install it shows 1%, and then errors out with message, Downloading of Installation data from web has failed. Please makes you are connect to the Internet. I have confirmed that MS Firewall is turned off.

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