System Information & Defrag Not Working?
Jun 17, 2005
When I try to open System Information, I get the message; 'Can't Collect Information.' A network error occurred in connecting to Windows Management
Instrumentation. Can this be fixed or do I have to reinstall XP? Also Defrag will not work and the Icon for Windows Update doesn't work.
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Aug 14, 2009
I have tried to disk defrag and I keep getting the error message "Disk Defragment could not start." I've tried to reinstall itAlso, System Restore is not working. I get to select the point which I want to restore to, however when I select the continue / next button, nothing happens. Anyone have an idea as to what could be wrong? I've run anti-virus, anti-malware, (AVG, Malwarebites, Hijackthis) and I've re-installed things just in case a program may have erased it, my comp was last defragged 2 days ago.
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Aug 1, 2009
My System Information Tool not fully working, display will be blank in some categories and display in others. Will not display anything in Hardware categories, will display everything in Components, it will not display Signed Drivers in Software Enviroment but will display other categories.
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Apr 20, 2007
I downloaded Diskeeper 2007 Pro Premier for a free 30 day trial, decided I didn't want it, uninstalled it and now my XP Pro Defrag has ceased to work any longer.
I get some weird message that it can't initialize and that I must have downloaded a different version .
guess the two were fighting each other.
Point is, can I download MS Defrag as a stand alone (Googled but no luck) or do I have to reinstall XP all over again...
Also, is MS Defrag good enough are does Diskeeper do a better job for the averge home user?
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Jul 1, 2006
FOR SOME REASON BOTH THE RESTORE AND THE DEFRAG NO LONGER WORK, I CLICK ON THEIR ICONS AND THERE IS NO REACTION AT ALL NOT EVEN A BOX SAYING SOMETHING IS OUT OF WACK. I HAVE CHECKED AND THE SYSTEM RESTORE HAS NOT BEEN TURNED OFF, AND ALL THEIR FILES SEEM IN TACK IN SYSTEM32 ETC.
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Oct 14, 2005
Everytime I try to use it it says>>>> Disk Defragmenter has detected that Chkdsk is scheduled to run on the volume C:,please run chkdsk /f:problem is, my chkdsk does not currently work!
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Apr 5, 2003
When I start System Information (msinfo32.msc) it gives me, in the info panel, the following message: Can't collect information Cannot access the Windows Management Informationsoftware. Windows Mangement files might be moved or missing. I checked if the WMI service is not disabled (it is automatically started, the default).In Microsoft Mangement Console, under Services and Application, I have WMI Control. R-click, properties, and: Failed to connect to <local computer> because "Interface: class not registered"
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Jan 19, 2005
Defrag runs for 2-3 minutes maybe and the computer freezes or defrag stalls. I have checked for viruses. I have run defrag in safe mode.
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Nov 12, 2007
I want to use a Defrag programe in order to clean up my computer (truse me, I really need to clean it up...). Now I have a programe called "UltimateDefrag", and I'm running a defrag using this programe as we speak. Also, since I'm not sure about this programe, I've taken a look in the programe manual, and I could bearly understand enough to run a defarg using this programe.
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Dec 16, 2007
Win xp pro, pen 4, norton antivirus, Win firewall. After I downloaded and installed Windows Live Messenger the defrag process wouldn't defrag all the files. I reformatted my computer without WLM and defragging was not a problem, worked like a charm. So, I downloaded and installed WLM again, and lo and behold the same problem occurred, the defrag program would not defrag all the files. I uninstalled WLM and defrag process still wouldn't defrag all the files. How do I solve this problem of not being able to defrag all of my files without reformatting my computer.
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Dec 28, 2005
Defraging main HardDisk Drive in XP Home edition w/ diskeeper 8.x and everything went smoothly as always, but then I decided to uninstall some useless apps and then went back to re-defrag and the reserved system space disappeared. Diskeeper was moving my files into the area where the reserved system space used to be so I stopped it. I then ran system restore and brought my system back 2days and re-tried to defrag and the reserved system space is still missing. Is this even a big deal? The computer (Dell 4400 P3) seems to be working just fine. Thanks.
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Feb 14, 2008
It did not come with Windows installed, but came with the Windows SP1 disc and drivers and such. I installed all those, and was off to a great start. But a few hours later, I discovered I couldn't open System Restore, System Information, or Windows Media Player. Since these are all applications that come with Windows, I figured I must have messed up the installation. Being on moderately knowledgeable about computers, many times, my solution is to simply reinstall a program. So, I figured, I have this installation disc still sitting here from just a few hours ago, why not just give it another go?
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Sep 10, 2009
Recently I found System Restore not working. It would neither restore to an earlier time nor create a new restore point. I tried doing a virus scan using Avast, rebooting, checking that it is (supposed to be) running and safe mode.Disconnecting from the Internet and turning off antivirus and firewall also made no difference. I also turned it off and on again. I noticed that initially it said it was monitoring drives C, D & E but after turning on again it only showed drives C & D. These drives are all partitions on my HD.On checking E I found that it had no file system and was advised to format it. On attempting this I got Format did not complete successfully.I also attempted to Defrag and got Disk Defragmenter could not start.
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Sep 10, 2008
i cannot use disk defragmenter, when i click analyze or defragment it says "Disk Defragmenter could not start."i try to check the disk and it says "Windows was unable to complete disk check."last, i hope windows system restore could solve my problems, but after i select the restore point, i cannot click 'next', i clicked it and nothing happened.
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Jan 5, 2007
I'm working on a Dell Poweredge server that has Windows Server 2000 .. It has become very slow so I added another gig of RAM to it which helped some.. I went to defrag and the Bar was solid red. Windows defrag won't touch it so I tried installing Diskeeper's new 2007 version only to find out it wasn't compatable with 2000 server. Anyone know of a good program that will work on 2000 server? Thanks
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Sep 6, 2003
The System Volume Information Folders contain your System Restore points. You can delete the oldest ones manually if you like. These folders are hidden system folders on each drive. In order to gain access, follow the directions below depending on your version of XP and File System:Windows XP Professional or Windows XP Home Edition Using the FAT32 File System Click Start , and then click My Computer On the Tools menu, click Folder Options On the View tab, click Show hidden files and foldersClear the Hide protected operating system files (Recommended) check box Click Yes when you are prompted to confirm the change Click OKÂ
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Sep 6, 2009
I just received a used laptop with Windows 2000. Is it possible to change the "System Name" under "System Information"?
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Apr 6, 2007
Today I tried to access my System Information and came across a problem which said It could not access the Windows Management Instrumentation software. Can someone help me repair this since I really want this fixed.
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Jul 13, 2005
I run WinXP Pro SP2, and when I initiate the following sequence:
Start -> All Programs -> Accessories -> System Tools -> System Information
the Help and Support Center Window comes up.
This also happens with Start -> Run -> msinfo32
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Jul 7, 2010
I want to change ram amount information in system properties of my computer
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Jun 1, 2005
When I attempt to open the C:System Volume Information folder so I can view the contents of the _restore folder, I receive the message seen in this screenshot.If I do a "search" for the _restore folder, nothing appears.I don't recall having this problem before the hard drive was replaced and Windows XP SP2 was reinstalled from scratch.I know that System Restore is working because I've created several restore points before installing new or updated hardware drivers.
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Apr 8, 2007
I've been doing some system maintenance to keep everything running smoothly and correctly. What the problem is that when i go to properties for my computer(system information) it reads out.
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Jun 23, 2005
I had a problem with my external hard drive…which I informed you guys about. I was advised to solve the problem (potentially) using chkdsk on the drive. It worked to an extent Some, in fact the majority of files were recovered. However the problem remains in that not all files were recovered and NOW one file…when clicked on to gain access I am told that the drive is not formatted and would I like to format it now. Of course, I would not as the information is important. I enclose a copy of my previous letter to give you a full spectra of the saga.I am having problems with an external hard drive I purchased about a year ago. Files seem to be disappearing. I have a file which contained about 12gb of information (music files etc). The file now only has 88mb of information. It is the top part of the files but as you can see is only a raction of what it used to be. What has happened to the files? I have done a search in the drive…and no sign of them. Also, the system information does not register any
increase on the ‘free space’ of the drive. I am at a loss. What is happening? Can I retrieve the files? It is really punishing to think that they may be lost to me for good.
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Jul 27, 2007
Cannot see any sign of the System Volume Information folder in Explorer or any other file browser program I try. It is not grayed out, it is not there. When I enter Tools, Folder Options, View, the Show hidden files and folders is selected. As a matter of fact, if I then select Do not show hidden files and folders, the next time I open View, it has gone back to Show hidden files and folders! Even though hidden folders should therefore show, the SVI folder remains hidden. I have examined my system by booting with BartPE XPE and there is the SVI folder with all the restore points, etc. I am using XPPRO, NTFS.
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Jul 28, 2008
I cannot open msconfig on my computer! Whenever I type in "msconfig" in the Run box, it says it cannot find it.And whenever I open System Information, it says that I need to start the service "Help and Support", but in the Services, there is no "Help and Support". I use SIW now, but I still wanna know why it won't work.
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Aug 26, 2005
When I try to go to the system information page it goes to the Help and Support page instead. I've tried the Start/Programs/Accessories/System Tools way and also tried Start/Run/msinfo32.exe and again through the HelpandSupport page and the same thing happens. Have searched the net and found other people who have the same problem and tried some suggestions but nothing has worked so far. I know I can do a re-install but don't want that route if there's no other way.
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Sep 20, 2005
I'm tryin gto format my Hard drive and i'm running wins XP Pro OP sysem. i have tried to use the CD to format but there is no information on the CD to format XP. So having said this
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Oct 18, 2004
The System Volume Information Folders contain your System Restore points. You can delete all or just the oldest ones manually if you like (but they must be sequential). These folders are hidden system folders on each drive. In order to gain access, follow the directions below depending on your version of XP and File System:Windows XP Professional or Windows XP Home Edition Using the FAT32 File System Click Start , and then click My Computer On the Tools menu, click Folder Options On the View tab, click Show hidden files and foldersClear the Hide protected operating system files (Recommended) check box Click Yes when you are prompted to confirm the change Click OK Double-click the System Volume Information folder in the root folder to open it Windows XP Professional Using the NTFS File System on a Domain Click Start , and then click My Computer On the Tools menu, click Folder Options. On the View tab, click Show hidden filesand folders Clear the Hide protected operating system files (Recommended) check boxClick Yes when you are prompted to confirm the change Click OK Right-click the System Volume Information folder in the root folder, and then click Sharing and Security Click the Security tab Click Add , and then type the name of the user to whom you want to give access to the folder. Choose the account location if appropriate (either local or from the domain). Typically, this is the account with which you are logged on. Click OK , and then click OK Double-click the System Volume Information folder in the root folder to open it Windows XP Professional using the NTFS File System on a Workgroup Click Start, and then click My Computer On the Tools menu, click Folder Options On the View tab, click Show hidden files and folders Clear the Hide protected operating system files (Recommended) check box.
Click Yes when you are prompted to confirm the change Clear the Use simple file sharing (Recommended) check box Click OK Right-click the System Volume Information folder in the root folder, and then click Sharing and Security Click the Security tab Click Add , and then type the name of the user to whom you want to give access to the folder. Typically, this is the account with which you are logged on. Click OK , and then click OK Double-click the System Volume Information folder in the root folder to open it Windows XP Home Edition Using the NTFS File System In Windows XP Home Edition with the NTFS file system, you must use the Cacls tool, which is a command-line tool to display or modify file or folder access control lists (ACLs) Click Start , click Run , type cmd , and then click OK Make sure that you are in the root folder of the partition for which you want to gain access to the System Volume Information folder. For example, to gain access the the C:System Volume Information folder, make sure that you are in the root folder of drive C (at a "C:" prompt). To get to the root of any partition, make sure you are in that partition and then type "cd" (without the quotation marks).Type the following line, and then press ENTER: cacls " driveletter :System Volume Information" /E /G username :F Make sure to type the quotation marks as indicated. Also, if your user name contains a space you'll need to put your username in quotes. This command adds the specified user to the folder with Full Control permissionsDouble-click the System Volume Information folder in the root folder to open it If you need to remove the permissions after troubleshooting, type the following line at a command prompt: cacls " driveletter :System Volume Information" /E /R username This command removes all permissions for the specified user.
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Jan 5, 2009
I think I have System Volume Information virus on my laptop.Im using Norton Internet Security 2008.I using window XP home edition.Im trying to remove the files for both drive c and my partition drive thru system restore disable but when I restart still there.Can someone help me?
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Feb 19, 2003
I want to thank this very useful site for teaching me a lots of TWEAKING TIPS. So, as a gesture of my appreciation I want to share this simple tweak I learned. Please run notepad and paste this text: ave it as oeminfo.ini in C:WINDOWSSystem 32. You can also create a bitmap file and name it as oemlogo.bmp, save it in C:WINDOWSSystem 32. Now, try to hold down Win key while pressing Pause/break.You'll notice that the text and image you created will appear in your System properties.Â
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Feb 10, 2007
I have tried to get into system information via Programmes, Accessories, System Tools and it won't load. I get an error message saying Microsoft Help and Support has encountered a problem and needs to close. I was trying to see what was going on with a usb/sony camera problem and only just noticed that I didnt have system information to refer to.
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