Recovery Console / HP Laptop Blue Blank Screen Comes Up
Nov 6, 2008
My niece installed drivers for a Kodak camera on her HP laptop at the weekend. Everything seemed to go fine until she switched the machine on the next day, when it failed during the boot. She's reasonably tech competent so by the time she called me she'd tried all the safe mode options with no luck: it would get up to mup.sys in the boot and then reset. I did try to access the HP Recovery software, but it just comes up with a pale blue blank screen and a windows-style pointer and stops there.
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Aug 18, 2005
I have a Compaq Presario 2700US laptop running Windows XP Home and SP2. I purchased a new battery course the old one would not charge nymore. Now, this one will not charge either. I don't know what the problem could be. I have had a few issues with XP and run a recovery console when I need to. What steps do I need to take to get the laptop to recognize the new battery
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Jan 11, 2007
My question is regarding the recovery console available on Compaq machines. Is there a similar program to the Compaq recovery console that allows for the home user to install and back up their systems in a nearly identical manner as to how to Compaq R.C. works?
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Aug 20, 2009
i have toshiba laptop and i had to restart after installing poweriso but now it wont go past the windows xp boot screen itll just stay on the black screen it will not boot in safe mode or anything it freezes on the recovery console i have pretty much tryed everything
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Apr 15, 2010
I recently tried to run a destructive factory recovery on my desktop HP Windows XP Media Center Edition 2005, which i have done in the past without a problem. For reasons unknown this time the screen was completely blank when it finished. It is as if im looking at a turned off monitor, no signs of any activity what so ever, just a black blank screen. I do not have any type of recovery disc to this computer at this time , though if i get it back up and running that will be the first thing i do. I really dont know what other information I can give about it. The computer is on , the monitor is on but it looks as if it is off.
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Sep 5, 2008
Hoping to avoid a full reinstall of Windows XP, I'd like to try some repair procedures. The problem is, when I launch my "Vaio PCV-RS430G" recovery disc it goes straight to Sony's proprietary recovery interface which provides ONLY the preset option to wipe my 'c' drive and reinstall Windows. According to some MS articles I've read, an XP recovery disc should allow me to access the Windows Recovery Console (by typing "R" at the welcome screen). Can anyone suggest how I can bypass the Sony recovery and get to the Windows Recovery Console?
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Jun 20, 2008
When i turn on,first Windows screen appears,then a blue screen blinks,then hp screen,then a blank page with cursor on the top left,then a screen with the message"we apologise for the inconvinience but Windows did not start successfully.there was a hardware or software problem.I tried to run it in Safe mode, Windows normally,last known configuration but no luck......Then someone suggested to Get into the Recovery Console by making a Recovery CD with ISO image but the machine is not responding to any of it.Is it with CD/DVD ROM drive or any major hardware problem???...I ran a self hard drive test and it seemed fine
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Oct 23, 2005
I was playing a game and I rebooted my computer. When i went to start it it went to the a blank blue screen before the account screen in the beginning of XP. I know i can restore to new but i will have lost so much information that it would take about 3 months to retain it all back. It says it can not find operating system. I need help in a serious way. all advice and solutions are requested.
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Oct 21, 2009
i'm having to boot into windows xp. on power up sytem goes through the windows xp splash screen (with progress bar) and then instead of login prompt it goes just into the blue screen with moveable mouse pointer arrow.
issue seems to be similar to:
http://forums.techguy.org/windows-nt...o-startup.html
http://forums.techguy.org/windows-nt...p-problem.html
but recommended solutions didn't help so far.
symptoms just before issue - was not able to run use some system features - utility to turn off the display, utility to bring up battery info - everything was working fine before this
what i've tried:
boot to Last Known Good Configuration - resulting in the same blue screen
boot to Safe Mode / Safe Mode with networking / Safe Mode with comman prompt - resulting in blank (black) screen with "Safe Mode" in the corners and moveable mouse test the hardware (hard drive / memory etc.) via build in PC Doctor - all seems to be working
i am able to use bootable XP CD from other machine to get into Recovery Console
i am able to boot to simple live XP using BartPE-XPE usb key and access the hard drive
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Jun 24, 2005
Recently my laptop is unable to boot up. The screen is blank and then frozen. I have to turn it off, unplug everything, and then wait for an hour to restart it again (and then it can boot up as normal). It all started last week after I installed Windows Media Player 10. I tried to restore the system back to a week ago, but the problem is still there.
Also, it always gives out a short "beep" sound after the laptop is ON for about 1 hour. Does it indicate that my mother board is having problem, or is it the hard disk?
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Jun 12, 2010
While running about a week ago, the monitor simply quit displaying anything. Now, when I boot up the laptop, it shows the BOIS icons and the Windows XP splash screen, but when it should show the logon screen (I have two user accounts on the box) the monitor goes blank. I know the laptop is still running because after a couple of minutes the screen saver music starts to play, so it must be a monitor-specific issue.I've gone into setup and reset the boot sequence to no effect, took out the battery and rebooted to no effect and now am at the end of my limited hardware diagnostic abilities.
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Feb 18, 2006
First I run Windows 2000 and keep it updated as much as Microsoft releases updates. I also reguarly run anti-virus, anti-spyware, defrag, etc. The problem started 2 weeks ago when I booted the computer it showed the MB splash screen and then instead of the 2000 loading screen it just showed "Error loading OS." in the top left. Well I figured the hard drive was going so I pulled it out, blew it off, tapped on it, checked connections and stuck it back in. Rebooted and everything seemed fine and has the past 2 weeks. Well today I was playing Civilization 4 and the screen went blue. Yes the dreaded blue screen, but no error messages on the screen or anything. Just a solid blue screen. The computer didn't respond to anything so I pushed the power button on the case. Well upon restarting nothing happens. Just a blank screen. No MB splash screen or anything. Everything is powered up and I can hear the hard drive spinning, but nothing is on the screen.
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Nov 27, 2009
Trying to recover my registry from being corrupted. I am in Windows XP Pro recovery console. But when I try At the Recovery Console command prompt, type the following lines, pressing ENTER after you type each line: md tmp copy c:windowssystem32 configsystem c:windows mpsystem.bak. It says I cannot copy the file. The file cannot be copied.
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Dec 17, 2005
i have a toshiba laptop with Windows XP home installed the computer loads till where it says Windows Xp home edition after that hte screen goes blank and a blue screen appears and disappears really quick i was wondering if there is any way to fix this
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Oct 20, 2009
Dell inspiron 510 laptop starts with dell logo XP logo and moving bar below then grey blank screen instead of users names only blank screen with moveable cursir used yesterday as normal except i did defrag
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Nov 12, 2009
Trying to start my computer and it gets to the screen where it gives me 2 seconds to press F11 to start recovery. But after 2 seconds or pressing F11 or any key, another line appears saying the same thing "Press F11 to start recovery". Can't get past this point and start Windows. HD is recognized in another computer as well as in BIOS.
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Sep 4, 2007
I'm currently on the phone with my sister. She has a Toshiba laptop that only once in a blue moon will boot into windows so she decided to reformat it.She put in the Toshiba recovery DVD and its definitely booting up from the DVD but shortly after the loading message comes up she says she gets a blue screen saying something about plug and play.I tried searching goggle for errors about the recovery DVD but nothing that seems to connect to her problem. there is nothing connected to it.
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May 20, 2010
I was trying to do a OS recovery (Repair) using a Dell XP pro SP3 disk on a Dell Dimension 8400. When I try to boot XP it goes to the XP boot screen Then I get a blue screen. I was hopeing just to do a repair but I keep getting no HDD found! The HDD is a seagate 160 gig SATA it is present in setup as 0 drive. I have ran a seagate test it sees the HDD. So does Ubuntu in fact thas how I got to this point.
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Feb 26, 2007
I need to get into the reocovery console to fix my master boot record but when it askes for my admin password, i enter what it should be but it doesnt work, ive tried leaving it blank and tried other passwords, and nothing. is there a way around the password fto run fixboot and fixmbr?
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Jul 14, 2005
My problem is (to cut a long story short) that I have some dodgy .dll files, messing up my computer (XP) and preventing me from installing anything (not fun when the my computer fixer guy has reinstalled windows, failed to fix it, charged me fifty quid for the privelege, and left me with next to no software on it - not even word).i bought a very informative xp troubleshooting manual yesterday, and i can see my only option is to replace the files using the windows recovery console (I cant replaced them from within windows as its always using them).However, when I try to access the recovery console (in the manner advocated by my book, windows help, and numerous internet pages), by booting up from my recovery cds, and pressing R, i get taken to system recovery, a user friendly interface displaying 3 options for reformatting the whole system, and nothing else. this is obviously not the command prompt interface for the recovery console that i was expecting to be faced with.
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Sep 7, 2006
I am trying to access the windows recovery console on the xp setup disk.However when I boot up the windows setup disk, it loads the files and goes straight to the menu where I have to choose which partition to install XP on.How do I get into the recovery console?The reason I am using recovery is because I have got a Error Message: Windows Could Not Start Because the Following File Is Missing or Corrupt: WinntSystem32ConfigSystem, when starting up the computer.
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Jan 3, 2008
I have tried to use the Repair in the Windows recovery console, but everything says when you get to /windows, you enter your password yada yada yada.In the recovery console, under repair, I only have C:/>, there is no C:/>Windows at all.I ran fixboot anyway, now I am getting a NTLDR is missing message when I try to start. Before all of this I was stuck trying to boot up and it would not even let me into safe mode.
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Mar 28, 2004
There was a thread {and I can't remember where or when} that someone posted a way to get recovery console for xp home edition,OEM. Anybody know about this? I'm still searching but can't find it again.Don't ask! I just didn't save it! Why I don't know! So there!
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Sep 7, 2005
I'm running XP Pro on a standard ASUS-based PC, and I cannot get the Recovery Console to start up properly. It gets as far as allowing me to enter my password, but then reverts to a C prompt. It won't accept my password, whether I enter it in uppercase, lowercase or mized. I tried changed the password to something new and that didn't work, either.
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Aug 12, 2002
The recovery console is a very useful application for getting to your data without having to boot XP. If a registry error due to hard disk corruption prevents you from booting XP even in Safe Mode, then it may be the only way.The recovery console is accessible from the XP CD if you boot from disc. If your CD is damaged, however, you may have no way of booting your system without reformatting the hard drive. This means data loss. Data loss tends to create distress esp. if you have no backups.Here is a way to make the recovery console an option in the Windows XP "OS Choices" menu. Do this before an inevitable registry corruption.1. Insert your Windows XP CD.2. Run {CD-ROM drive letter}:i386winnt32.exe /cmdcons3. A dialog comes up saying it takes 10mb, etc., etc. Click yes to install.If you don't normally see the OS choices menu at boot, go into system properties (winkey+pause), click the advanced tab, and xlixk Startup and Recovery. Check Time to Display List of OSs if it is unchecked, and then set the timeout value to a decent number of seconds.Apply the settings, reboot, and you should see two boot options.Here are some KB articles on how to use the recovery console and how to recover from a corrupted
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Jun 4, 2005
A problem has been detected and windows has been shut down to prevent damage to your computer.If this is the first time you've seen this stop error screen,restart your computer. If this screen appears again, follow these steps:Check to be sure you have adequate disk space. If a driver is identified in the stop message disable the driver or check the manufacturer for driver updates. Try changing video adapters.Check your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components,
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Jun 1, 2008
I cannot access the recovery console to do anything further. also, i do not own an Windows XP Professional CD as the computer came preloaded with it and was a hand-me-down. consequently, i cannot seem to do anything with it. i have gone into the BIOS settings and changed it to boot from cd as i burned a copy of what i thought was a windows xp professional disc (said it was legal to do as long as it was for private use). however, the computer wont boot from the disc, or any disc for that matter.
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Feb 24, 2009
My security software keeps a log of deleted/quarantined files but when I try to look at the "program files" directory where the log is kept using the recovery console disk it says "access denied". There is no admin password on the system that I know of. My command of DOS is limited, is there anyway of gaining access to the directory using the recovery console? Why is it telling me access denied when I am logged on as admin ?
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Apr 11, 2005
I have a computer that has Hal.dll missing. Can this be fixed through the recovery console? I think it can but I don't remember how. A Wipe/install isnt the best option here.
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Aug 14, 2005
I have been trying to repair a malfunction in XP Home that doesn't allow me to logon to Windows. When the computer boots up it displays a screen that gives me 5 options for starting up, all of which restart the computer when selected. I have been following the procedure in the XP support article Q307545 to remedy this problem and I have made it as far as the command prompt in the recovery console. However, when I try to type in the first command 'md tmp' I receive the message 'access denied.'
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Jan 22, 2007
I have had a problem with the missing file windowssystem32configsystem and I have tried the fixes outlined on microsoft.com, however I am encountering a problem. When I go into the recovery area it does not ask me which version I want to use and doesn't ask me for a password. Then when I type a command it tells me 'access is denied'. I have gotten some commands to work (ie chkdsk, chkdsk /r fix, and fixboot). Also, when it wants me to type a command it has C:> before it and doesn't mention windows anywhere. I would really appreciate it if someone would help - there are a few files on the computer that I would really like to keep!
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