New HP Printer Causing IE Crash Messages?

Oct 31, 2007

My Dell 4600 is a Pentium 4, 3.00 GHz with 1536MB RAM and uses WindowsXP SP2 with 90% free space. I've just started having error messages: "Internet Explorer has encountered a problem and must close." This is very annoying. I did print out one dialog box: "Error signature AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: hpswp_selection.dll ModVer: 2.15.7.0 Offset: 000246b8.

From the ModName description above, it would seem to be associated with HP; and the only thing different re my pc is that yesterday I installed an HP C7250 all-in-one printer and did the recommended software installation as I do scan and fax in addition to copying, printing, and photos. What can I do to eliminate these error messages? Hopefully, there will be an easy fix.

I was hesitant to get another HP printer as I've had several. The first all-in-one was great and lasted about 5 years; the last 3 were not so good and were all replacements for the first with each successive A-I-O having problems of its own. Would you suggest that I uninstall the HP software, return the printer, and get a new Canon? However, I've read messages that users are frequently unhappy with Canon's ink-guzzling, expensive ink cartridges.

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Jul 10, 2005

My computer's been experiencing loss of power whenever I use a program that requires the CD-ROM. It doesn't crash right away - I can run the program for 20-30 minutes before the computer loses power. The screen goes black, the fan disengages, and the whole thing simply shuts down immediately. The crash seems to be just a loss of power, as the system log doesn't record any errors and when I press the power button on the computer after a crash, Windows XP Pro starts up normally.

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Outlook 2003 has been crashing on me, sometimes immediately, sometimes after a few minutes, sometimes when I try to drag a message to a folder... I get the "has encounterd an error and needs to close" popup, and can't do anything with the program, so I hit send report. If I have "restart Outlook 2003" checked, it crashes again immediatly upon opening, if I don't, and wait a little while to open it again, it will open, and download my mail, but then as soon as I try to do something, like delete an email or something, it crashes again. IE "soft-crashes" almost immediately every time I open the browser - by this I mean, I get the "has encountered an error and needs to close" popup, but I found that if i just drag the box down to the bottom off the screen, I can continue to browse just fine.

The details of the error report from the crash popup for explorer are:
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technical details won't let me copy & paste it here. I found the administrative tools place to view events, this is what I see for the IE crashes: Faulting application iexplore.exe, version 6.0.2900.2180, faulting module wininet.dll, version 6.0.2900.2753, fault address 0x0001b810.............

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