New HP Printer Causing IE Crash Messages?
Oct 31, 2007
My Dell 4600 is a Pentium 4, 3.00 GHz with 1536MB RAM and uses WindowsXP SP2 with 90% free space. I've just started having error messages: "Internet Explorer has encountered a problem and must close." This is very annoying. I did print out one dialog box: "Error signature AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: hpswp_selection.dll ModVer: 2.15.7.0 Offset: 000246b8.
From the ModName description above, it would seem to be associated with HP; and the only thing different re my pc is that yesterday I installed an HP C7250 all-in-one printer and did the recommended software installation as I do scan and fax in addition to copying, printing, and photos. What can I do to eliminate these error messages? Hopefully, there will be an easy fix.
I was hesitant to get another HP printer as I've had several. The first all-in-one was great and lasted about 5 years; the last 3 were not so good and were all replacements for the first with each successive A-I-O having problems of its own. Would you suggest that I uninstall the HP software, return the printer, and get a new Canon? However, I've read messages that users are frequently unhappy with Canon's ink-guzzling, expensive ink cartridges.
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Jul 10, 2005
My computer's been experiencing loss of power whenever I use a program that requires the CD-ROM. It doesn't crash right away - I can run the program for 20-30 minutes before the computer loses power. The screen goes black, the fan disengages, and the whole thing simply shuts down immediately. The crash seems to be just a loss of power, as the system log doesn't record any errors and when I press the power button on the computer after a crash, Windows XP Pro starts up normally.
I've tried replacing the external power cable but it didn't solve the problem. CHKDSK doesn't find any errors on the drive and it's a relatively new hard drive, about 2 months old. My antivirus, which is up-to-date, can't find any viruses either. I'm sure it's a hardware problem, but what part is faulty? Could a power connector to the CD-ROM cause the entire computer to crash, even?
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Jan 5, 2010
I needed to do a clean install so backed up all my files to a slave hard drive using the windows XP File and Settings transfer wizard. Went on to do a clean install and then started to import the files back (To the same Win XP operating system they were exported from The UNC file F.A.S.T created is a whopping 89 gig in size
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Mar 12, 2008
When saving a jpg image in Firefox, Firefox crashes and closes without warning. When viewing a folder full of pictures in Windows Explorer, Explorer crashes and closes in about 10 seconds (it varies). This is even when viewing the files without thumbnails (Detailed list view). I have removed Thumbs.db from this folder. I have run chkdsk /F on all partitions in my computer. This folder that is causing the Explorer crash is on a FAT32 partition. chkdsk found no errors on the FAT32 partition, but fixed something in the NTFS partition.
Even though only one folder seems to be causing Explorer to crash, it seems that no matter where I save images in Firefox, Firefox still crashes. I scanned for viruses a bit. I ran Free AVG on the entire computer. I also ran Trend Micro Housecall from the browser. No threats were found. I am using Windows XP with Service Pack 2 and all the latest updates on a Gateway MT3419 laptop.
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Apr 21, 2009
I have windows XP, and a dell insiprion 6000. The last three times I have ran a defraged my hard drive it has become bad. After running my computer would act normal untill i shut it off, then windows xp would not load again. I get a blank screen with a blinking dash in the top left of the screen. They have been under replaced for free by seagate so i am wondering. Have i had bad luck with hard drives or could there be a problem with other parts of my computer?
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Dec 9, 2005
Outlook 2003 has been crashing on me, sometimes immediately, sometimes after a few minutes, sometimes when I try to drag a message to a folder... I get the "has encounterd an error and needs to close" popup, and can't do anything with the program, so I hit send report. If I have "restart Outlook 2003" checked, it crashes again immediatly upon opening, if I don't, and wait a little while to open it again, it will open, and download my mail, but then as soon as I try to do something, like delete an email or something, it crashes again. IE "soft-crashes" almost immediately every time I open the browser - by this I mean, I get the "has encountered an error and needs to close" popup, but I found that if i just drag the box down to the bottom off the screen, I can continue to browse just fine.
The details of the error report from the crash popup for explorer are:
AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: wininet.dll
ModVer: 6.0.2900.2753 Offset: 0001b810
technical details won't let me copy & paste it here. I found the administrative tools place to view events, this is what I see for the IE crashes: Faulting application iexplore.exe, version 6.0.2900.2180, faulting module wininet.dll, version 6.0.2900.2753, fault address 0x0001b810.............
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Mar 26, 2007
my 3 years old HP AMD 2.0 GHz laptop (Windows Home SP1, updated to SP2 and relatively well updated with security updates) suddenly crashed with a blue screen then could no longer boot up. I then successfully used the four "System Restore" CDs (that initially came with the laptop) to reinstall Windows XP Home SP1 (wiping out all files on the hard disk). I also installed Microsoft Office 2003, and downloaded and installed Mozilla Firefox and AdAware. The laptop then ran fine for a while, until I used Windows Update to install about 70 of the Important Updates recommended by Windows Update. Soon after, while surfing the internet, the laptop's fan got into high gear mode blowing much hot air, then I got the dreaded Blue Screen, and the laptop crashed and rebooted. All processes got started fine, and after a couple of minutes, total CPU usage settled down to around 1%, with the System Idle Process taking up 99% CPU. This time, I immediately started Task Manager to display all processes and their CPU usage.
With no application running, I kept watching for at least another 5 minutes, and saw a svchost.exe process suddenly appearing at the top of Task Manger's process list (ordered by CPU usage), hogging 98% of CPU usage, and driving the CPU hard into being overheated and another blue screen crash. After some searching and reading, I tried to download and run the recommended "Notebook Hardware Control" (NHC) program, and set the CPU Clock to "Maximum Battery" (for both battery and plugged in power) in the hope of slowing down the CPU Clock and avoiding overheating, and this did not help either. I then rebooted, and watched for this svchost.exe rogue to appear, and saw that the CPU temperature (as displayed by NHC) climbed quickly from 40 degrees C, to 50, then 60, then 75 - but when I then hastily used Task Manager's "End Process" command to kill the offending svchost.exe process, System Idle Process reclaimed 94% of CPU time, the CPU temperature quickly dropped back down eventually to around 40 degrees, and the laptop kept working fine without this svchost.exe system process. The problem is that this occurs regularly while I am using the laptop, and I cannot always react quickly enough to NHC's warning about rising CPU temperature in order to kill the svchost.exe, and therefore would get a crash every 15 or 20 minutes, interrupting my work. Is there any solution I can try?
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Dec 16, 2006
I'm getting a random blue screen crash and was wondering if anyone could give it a shot. It's a 0x00000050 crash, Heres the crash dump file.
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Mar 24, 2007
In the printer and faxes window there are printer icons listed in addition to my default HP Printer. Whiy are they listed there and what do they do since you can't use them...or can you and if so, how? Two that are listed on my computer are:
Broderbund PDF Creator
Quicken PDF Printer
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Aug 24, 2005
I bought a new HP printer today. I had a hotfix installed at some point that shutdown and woke up my printer at shutdown and startup. The new printer isn't affected by this hotfix. Does anyone know where I can get this patch?
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Mar 14, 2009
Two custom PCs with XP Pro at same SP level. PC1 sees printer through switch. PC2 can not see printer. PC2 connects and sees printer when I cable the USB DIRECTLY to the printer instead of going thru a switch. Therefore, I know PC2 can print. Have tried 2 different switches. An A/B data switch and Belkin's 4x1 USB Peripheral Switch F1U401. PC1 works with both switches but PC2 does not.
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Jun 3, 2009
We've had to change our address space and therefore the printer address has changed. I've changed the address on all but one computer. On this particular computer when I try to edit the TCP/IP port I get the message:
"An error occurred during port configuration. Access is denied."
If I try to create a new port I can select that I want it to be a Standard TCP/IP Port and then it tells me:
"Specified port cannot be added. Access is denied."
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Aug 17, 2005
I have connected 3 new PC's on a P2P network, and connected a HP 4610 Color Laser Printer via a JetDirect 175 print server. On one PC, I can only print from the Administrator account. The other 2 computers work fine. On the one that is having issues, when printing a test page I receive a "Failed to Print" error mesage, and looking in the printer jobs menu, it shows that there was an error printing. The
Administrator account can print fine from this machine.
The user accounts are "restricted user" accounts on all 3 computers.
All 3 computers are exactly the same type, and all have the latest
updates.
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Aug 24, 2005
After a system crash all printers are gone and when trying to add a printer I get the message:
"Operation could not be completed. The print spooler service is not running" After starting the service manually and trying to add a printer I get the message:"Operation could not be completed" and the service is stopped again.I looked at some of the previous answers and related topics (like article nine, and Q324757
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Mar 27, 2006
I am having this wierd and serious problem, my "system" prcoess causes my CPU usage to jump from any where to 50-90% utilization, causing my computer to stop or hand. It also causes all my sound to dissappear saying that my direct sound source is not working. I just did a format and this problem is still occuring. I do not know what to do. Do you guys have any idea where to go for help, because i am also THAT desparate to go to microsoft. I am wondering if maybe it is trying to install drivers under the ststem process.
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Dec 28, 2006
I got a new computer a few weeks ago and downloading anything causes whatever else I'm doing to lag and stutter. Its especially noticable in sound and movies but if its a fast download even the mouse will skip around. Even loading websites causes this. Offline everything works fine. Any idea what I could do to fix it?
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Sep 4, 2005
At least twice per day Explorer.exe hogs the CPU to 99%. I can only stop it by rebooting. It has started doing so only the last two weeks or so. I use Windows XP Pro, Norton Security, Stopzilla, Counterspy, Microsoft anti spyware, Norton Ghost, Retrospect Express for my backup drive. I have a Pentium 4 2.25 Ghz, 1.5 Gb memory, Nvidia graphic card. I have searched Microsoft Knowledge Base as well as Google groups and have found no answers.
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Aug 10, 2007
Back up Hard Drive into mine as he wanted to reformat and install OS. back up successfull, i took his hdd and put it back on his own motherboard to format and install an OS. As i on the switch, a burnt smell from the power supply reached my nose. the pc did not start at all.My PC's power supply is 450watt and my frend's PC's power supply that was burnt was 350 watt. Why did the power supply burn?
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Apr 16, 2005
I use an Acer Veriton 7200D using Windows XP Professional SP1, bought a Labtec USB Webcam and installed it, it works and I thought everything was fine until I noticed all the icons on the sys tray have disappeared, the only one left was the Labtec camera icon.Second thing I noticed was when I want to see MY COMPUTER, it shows up nothing, the only thing showing was a torch saying "searching", so I deinstalled the whole thing and get system retore to get my icon and MY COMPUTER back.I then installed the camera on my daughter's machine which uses WIndows XP home and it was all right.
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Dec 9, 2004
I've got xp without sp's. Went to run windows update. It started it's download, I believe installing sp2. About 3/4's of the way through it locked up. The computer was froze. I ctr-alt-del to get task manager but nothing happened. So I waited awhile longer and still nothing. So I rebooted the comp. Now everytime I go to windows update through help & support or through mc's site, even just clicking on the link windows update help at mc's site locks up the computer. I have to end task to get the comp running again. I've searched high and low over the internet for the answer, ran spybot, virus scan, and even reloaded xp. Which when i did that and it asked for registration info i filled it out and sent it and it too locked up the comp.
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Sep 18, 2005
It seems as if my new wireless adaptor is causing problems, or the fact that my old one is still showing up in the device manager but it says it cannot be uninstalled because it may be needed to boot the computer. The one I cannot uninstall is 3 isntances of Linksys Wireless-B USB Network Adapter v2.8 Deterministic Network Enhancer Miniport. It is listed 3 times as #2 and #3. I did not have any problems over the summer when I used my computer back home and hooked up to our wired internet rather than the wireless. My computer now keeps freezing and then when I push the reset button and the computer starts up, it goes to the blue screen of death. When that happens I flip the switch in the back of the computer and turn it off and on again and it starts right up, soon to freeze again. Does anyone know what could be going on here?
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Aug 12, 2002
Windows seem to have a REALLY big problem when it comes to reading AVI files. It seems that when you click on an AVI file in explorer, it'll try to read the entire AVI file to determine the width,height, etc. of the AVI file this is displayed in the Properties window. Now the problem with Windows is that if you have a broken/not fully downloaded AVI file that doesnt contain this info, Windows will scan the entire AVI file trying to figure out all these properties which in the process will probably cause 100% CPU usage and heavy memory usage.
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Jun 5, 2005
My computer has recently been freezing quite a bit. I have re-installed the op sys win2k prof. and it still does this. I have learned to live with the freezing not a big deal i just re-start often. Anyway today it really started acting up. I get to the login screen type in my password and it loads the desktop but before i can click on anything it gives me an error message saying that explorer has caused an error and will be closed and must be re-started, then it says generating error log. At this point i click ok and there is nothing on the desktop and there is no start bar. The only button combo that works is ctrl alt del. I have tried to boot into safe mode and it does the same thing. Today i had just finished installing new updates from microsoft and it froze right after doing this so i just had to do a hard re-start could this have screwed up the op sys??
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Feb 1, 2007
I currently have a video on my disk in a folder (yes I needed to specify this ). My problem happens when I go into this folder: windows hangs, and when I hit CTRL + ALT + DEL I see drwtsn.exe running. When I close it down exporer just restarts. This problem happens with no other video file I have. I have tried: renaming the video and the folder (done quickly before windows freezes) aswell as placing the file on another partition (though I can't do this because windows hangs when I try to move it).
I have a 'clean' computer meaning it's always kept free of viruses, spyware, adaware and all my security programs are updated and executed regularly. This problem is pretty annoying as there are other files in this folder that I can't always access in time!
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Aug 23, 2005
While in Windows Explorer, if I happen to look in a folder that just contains an AVI file from my Canon S2 IS digital camera (don't even open the AVI file), DrWatson gives me a warning (can't remember the details) and then Windows Explorer hangs and have to do a CTRL-ALT-DEL to terminate W.E. and error report goes out to Microsoft. (no response of course) Happens every time.This does not happen on my notebook computer so there has to be a problem (conflict?) on this desktop.
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Jan 31, 2006
I have a plain, blank screensaver enabled that is passworded. My roommates complain that when I leave and this screensaver becomes enabled, their internet stops working. We have cable internet and network through a simple router. My question is - is this really the case? Would my screensaver really cause their internet to slowdown/stop?? This is what they claim and it's beginning to get on my nerves.
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Jul 5, 2005
I have something causing a bad memory leak, completely fills my C drive usually overnight, every single byte. Is strange because I cant find a single file large enough. Have over 6 Gig space after a reboot, 0 bytes after about 24 - 36 hours, then back to 6 Gig after a reboot. Checked the windows page file and that's not at 6 gig when my HD is full.Virus scan and usual spyware cleaners come up clean.
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Jul 21, 2007
I get a serious error report everytime I load up XP. Caused by an error when I close down. Is there any way I can find out which programme is causing the error so I can delete it / reinstall? I suspect an update to Norton Antivirus or Internet Security was the culprit.
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Oct 10, 2005
i have seen some comments on forums that there are a lot of problems with all-in-one printers.
i should just buy a stand-alone printer and separate scanner?
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Feb 28, 2010
I have an XPS 400 Dell computer XP Media Center Operating System. Recently my son added modzilla to our computer. In doing so he deleted internet explorer. The computer was running sluggish so I went back to a later restore date. When the computer came back up after restore only my husband and my profile were shown. while signing into my profile i get the following error message:
EXPLORER.EXE - Unable to locate component
This application has failed to start because
WININET.dll was not found. re-installing the app may fix the problem.
what do i do to get this back? There are no icons or start menue on my deskdop just my background. I can view files if i go to task manager but nothing else can be done. I know very little about computers and I need help very stressed. My kids need a computer for school.
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Jan 11, 2008
I found recently (since last reinstall) that my mic input was not working. I figured it might be that the mic input was being used for 5.1, but not being able to find this option in windows anywhere remembered that the NVmixer had loads of options to change all this. So i dug out the old driver cd, installed the nForce2 audio drivers and programs and restart.Since then when my pc starts up it either freezes (starting with open apps, then single beep and total freeze), or slows right down to the point where task manager will take 2-4mins to open on three fingering.
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