Maintenance :: Acer Desktop - Setting OEM Recovery Image

Jul 10, 2014

I had my Acer desktop come back from the factory a couple of weeks ago. They did a great job in reparing it, however:

When confirming that they had did everything correctly, I out of curiosity, ran the ''reagentc.exe /showcurrent'' command from an elevated command prompt. Whoops, there was no recovery image specified.

After hurting my brain somewhat, I deduced I would need to mount the ''Push Button Reset'' partition with a letter - I used ''Z'' for clarity. *EDIT* So I could locate the folder that the image was stored in, and specify it in the command..** (I used Acronis Disk Director for this simple operation)

I was then able to use the ''REAGENTC /SetOSImage ... '' commmand and specified it in the folder in my OEM Push Button Recovery partition.

My question is this, if I unmount the letter Z, and therefore make it a hidden partition, I guess that Windows won't be able to find it if I need to do a recovery? Would you know of any work a round, or if I could perhaps use another command to specify the OEM recovery image, which is located in that hidden partition.

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Maintenance :: System Image Recovery Can't Find Image On USB Drive

Mar 7, 2013

I've been dual-booting Windows 8 Pro and Windows 7 Ultimate, but a while back my Windows 8 kind of went "South" and wouldn't boot at all (I got an error message that a device was "not attached"). I have a recent system image on an external USB hard drive, but when I boot to "system recovery" using my repair disk it can't seem to find my USB drive at all.

The tutorials here mention installing a SATA driver to access disks that are not recognized, but this doesn't seem to be the case.

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Maintenance :: Create System Recovery Image?

Jul 17, 2013

How Often Do You Create a System Recovery Image?

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Maintenance :: No Active Custom Recovery Image

Dec 29, 2013

When I entered recimg/show current in elevated cmd , I get the message : There is no active custom recovery image.

However when I checked disk management , I get the following partitions:

EFI System 50mb
OEM 40mb
Recovery Partition 2GB
OS C 50.12Gb
Recovery Partition 5.42Gb

What are in those 2 Recovery Partitions ? Are they the 2 restore points I created? Why is the second Recovery Partition so much larger than the first?

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Maintenance :: Recovery Disk And System Image

Oct 23, 2013

I am trying to get a handle on how these 2 functions are related. I assume the Recovery disk would be needed if you can't boot to the computer (assume the OS needs to be present) and does the Recovery disk replace the boot files that may be damaged and then after you get booted up I assume the System Image (is that is referred to as a "backup")?? would be ran to get the computer back to the working order when the Image was taken. Assume that the Recovery disk would take place of the OS installation disk if it were not available and you couldn't just reinstall the OS and so you could load the Image.

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Maintenance :: Windows 8.1 - Cannot Set Custom Recovery Image

Dec 23, 2013

I created a custom refresh image the day before upgrading to 8.1. I am having shut down and sleep issues with windows 8.1 that I don't have time to troubleshoot any longer and I wish to go back to win 8 for now. I went to check that my image was there and active and this is what i get:

It showed successful when I created it? I can find in in the location that is it supposed to be:


Now I'm stuck. I don't want to use the factory image and reinstall everything, and I can't cope with the bsods and hangs when trying to sleep or shutdown ( I have tried every option in that massive thread about windows 8.1 not sleeping ) ...

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Maintenance :: Windows 8 - Creating Recovery Image Of System

Aug 17, 2013

I need creating a recovery image of my system. I would like to create an image recovery drive with just the barebones needed for Windows 8 to run. I all ready have a recovery partition created. I just don't know how to create a recovery image for usage whenever something happens to the system.

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Maintenance :: Windows 8 Pro System Image Recovery Can't See Backup

Jun 25, 2013

I have spent most of the past 12 hours trying to restore my win8pro system from a system image. the image was saved to a usb hard drive. win8pro system image recovery won't see the usb hard drive. I tried copying the backup to a drive on my network, but recovery won't see that either, even when entering the exact path to the backup using the network option. I then tried to copy the backup to a second hard drive, installing that hard drive directly into the machine. no go, wouldn't even recognize the drive.

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Maintenance :: System Image Recovery Password Incorrect?

Oct 31, 2013

I'm running Windows 8.0 Pro 64bit in UEFI mode & I have successfully taken a Windows System Image of my PC in preparation for upgrading to Windows 8.1.

So now I'm testing that I can actually restore my system, so I go to:

PC Settings -> General -> Advanced Startup -> Troubleshoot -> Advanced Options -> System Image Recovery

On the next screen I select my PC Account name (the only account listed) and then enter my password. However, I always get "Password Incorrect. Please try again".

I am 100% certain that I am entering the correct password.

I can restart the PC and login to windows using the same Account & password without any problems. In User Accounts there is only 1 User Account listed which has administrator rights. Nor have I tried to change the password since the System Image was taken.

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Maintenance :: System Image Recovery From Network Drive - Not Found?

Mar 25, 2014

I have been routinely backuping my OS and important files using Windows 7 backup on a NAS. It just so happened that I needed to re-image my OS drive and I got into the Windows 8 recovery boot sequence.

Under the Advanced tools I selected the System Image Recovery and tried to look for the system image on the network path. Although the prompt said it was connecting to the network , the network share was not found. the command prompt couldn't ping and netsh wlan <SSID> command did not work in hopes of connecting to my local wifi.

Is there a way to connect to the wifi network where my NAS is connected to in order to re-image from the system image found on the NAS? Luckily , there was an older image on a separate local HDD that I could re-image from but I would prefer if I could connect to the NAS during the recovery process.

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Setup Installation :: Setting Recovery Partition To Active Then Boot From There

Dec 17, 2013

I lost my restore link to the recovery partition after i installed another version of windows.

This is a ASUS x550L with a pre-installed Windows 8 inside. What i need to do is set my recovery partition as active, boot from there, use that to reformat/re-install windows on drive C. I just dont know how to do it.

Booting Asus recovery partition.

Set boot partition as Active partition.

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Maintenance :: Using Restore Image From Windows 8.1 Desktop To Restore Laptop

Apr 6, 2014

I have a Lenovo G585 laptop that I installed with Linux (tried dual boot) and accidentally wiped out the Windows 8.1 restore partition. Now I want to restore it to Windows. I also have a Dell desktop Windows 8.1 that I can use to to create a USB restore image, can I use a restore image from a desktop to fix a laptop?

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Windows 8 - Recovery From HD Failure On Acer Aspire M5-581T

Jun 30, 2014

My system started pausing/freezing, log files showing some errors about not finding some *.dll files. The system will still boot; I enabled the administrator account, but have lost the original user profile. All the docs/files are still there in the usual c:usersusername... directories. Installed Seagate's SEATOOLS app and it reported a failure, not completing the process. I used the recovery app from Acer and created a bootable recovery device (Seagate expansion portable drive) and a CD of drivers and apps. I am told this system has a small SSD, but it is hidden because it is for the OS, Windows 8.

I've put an identical replacement drive in; I changed bios to boot from the external USB device and it comes up in what appears to be recovery mode. I select option to completely refresh system, but it then comes up with "drive where windows is installed is locked". I select the reset option, it asks whether I want to re-partition. If I select yes, it returns 'unable to reset pc system drive cannot be found'. If I select no to repartition, it returns 'unable to reset. A required drive partition is missing.'

Using the recovery app, I can get to command prompt; it comes up as windows ver 6.2.9200, x:windowssystem32, The c: dir<enter> command returns efi (D), bootmgr, boot (D), bootmgr.efs and sources (D). I insert another usb stick and those files show up correctly.

Also, a byproduct of installing drive it indicates it can't find a battery now!

Why the reset or recovery options are not able to see the replacement drive? Since I used a Seagate expansion portable drive rather than a 16gb USB drive, is that the problem? I believe Windows 8 won't allow the use of a DVD for the recovery process (size issue?).

Could I consider doing a reformat and clean install of Win7 pro? Will I need to change the boot bios setting from UEFI to legacy? Would I still be able to reinstall Windows 8 at some point in the future if necessary, or should I try to work with the Windows 8 configuration?

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Debugging :: Recovery For Acer Aspire - Error 0xc0000034

Apr 8, 2014

My laptop is one year old and is saying the boot configuration data file is missing some required information file:BCD error code 0xc0000034. I do not have a recovery disk or anything

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Tablets :: How To Reset Acer W510 Without Recovery Disks Or KB Dock

Feb 13, 2014

I was given an Acer W510 that came with no recovery media (the original disks or a micro USB flash recovery)

It also does not have the keyboard dock with it. I am stumped as to how I might reset this tablet. How to make a USB recovery drive, that might work but they would have to have the same tablet, right?

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Setting Default Option For Image Files - Photoshop As Default

Jun 15, 2014

I went to go set photoshop as the default for opening a jpeg, and I noticed this weird option on the list that says %1. I don't know how to get rid of it it is very annoying. I tried cleaning the registry with CCleaner and removing "%1;" from HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionExplorerFileAssociation. Nothing has worked so far, What is %1 anyway?

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Setup Installation :: New MSata Install From Acer Recovery USB - In Bios No Boot

Jan 14, 2014

These are the steps I've taken-- OS Win 8, pre-installed by Acer.

1) Make recovery USB using the Acer recovery wizard, with the laptop in stock configuration.

2) Install msata as secondary drive

3) Go to Computer management and initialize the msata and format with GPT style. Format the drive, assign a drive letter. (I only see 1 partition). I did this as NTFS/default allocation size. Is this where I went wrong?

4) Remove the factory HDD (listed as HDD0 in BIOS)

5) Boot to BIOS
5a) in BIOS, disable secure boot.
5b) Go to legacy mode
5c) Set msata (HDD1 in BIOS) as #1 in boot order

6) boot to USB recovery drive, follow steps to restore from USB (clean install, make partitions as it wants)

7) remove USB, reboot.

Error message-- no bootable device. I can basically load the USB again or the BIOS.

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Maintenance :: Setting Up SSD And HDD - Windows 8.1?

Jan 20, 2014

setting up ssd and hdd. I have already moved page file on to hdd instead of ssd. What else needs redirecting to hdd. Found a set up guide when installed windows 7 but can't remember what else I did and can't seem to find it now.

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Setup Installation :: Recovery Image Not Found

Dec 20, 2013

I am sure I have recovery images. Factory, and refresh. Asus shipped no recovery media. I obtained a copy of windows 8. I found out what my product key is. I have attempted every which way i can think of to get my system to recognize my recovery images exist. If i try to use "reset your pc" option it tells me unable to reset your pc. A required drive partition is missing.

If i choose system image recovery, hit cancel because it thinks the partition that definitely exists, doesn't, choose select a system image. Gives me a blank list. Choose Advanced...install a driver (you don't need to install sata driver as it recognizes my hard drive and Is listing it to choose a driver from should need be) i get an error installation had failed.

Internal error occurred (0x8007054F). No matter which driver IM trying to install. Usb, sata, dvd etc... So can't get my system image from my 32 gig stick, or my hdd.Image won't fit on dvd's. Worried i won't be able to do a clean install, as Asus's backups seem do reliable in mysituation(sarcasm) that i will lose all functionality like DVD playback, smart gesture touchpad, and some driver related setbacks.

I have checked and rechecked, and i have three system images to choose from. Total of six partitions.

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Refresh Windows 8 - Create And Use Custom Recovery Image

Dec 8, 2012

I have read the tutorial (Refresh Windows 8 - Create and Use Custom Recovery Image) . Would I not get the same result if I created a Disk and Partition Backup using a program like Acronis or Easeus? That way I hope to keep all my initial system, personal files and third party applications.

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Setup Installation :: ACER Desktop With Windows 8 Upgrading To 8.1

Apr 5, 2014

Original ACER desktop with Windows 8 and it was upgraded through the Windows Store to Windows 8.1 The upgrade came up with errors "the Secure Boot watermark".

I tried various things suggested to fix the error but was unable to.

I backed up the computer data.

I formatted the drive and installed Windows 8.1 from a thumb drive and it installed correctly without errors.

I was unable to install a Product Key Licence as the computer had it imbedded in the bios and I have no label with the key on the machine.

I should not have to purchase another licence. How do I find the original licence key?

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Setup Installation :: Recovery In Win 8.1 Enterprise - Can't Find Image Restore?

Jun 11, 2014

Although I have been able to make a full disk image using the built in "system image" option, I can not find any way to restore it. The recovery options only point to system restore and refresh PC. I'm navigating to <control panel> and then <file history> to access the recovery options. I can not find any restore from system image option anywhere.

Am I missing something, or is it deliberately missing in the Enterprise editions ? If so is there any way I can restore the backup image ?

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Setup Installation :: How To Make Image Of Factory Recovery Partition

Mar 5, 2013

Some time ago Installed Windows 7 on one of my Windows 8 computers. But during the install i had to delete all partitions and that was the recovery partition that had he recovery software on it. Well now I want to go back to Windows 8 and I don't really want to send my PC to Samsung for re imaging. But I have the image i made with the software before I installed Windows 8. All I need is to get the recover partition back with the software on it. I have 2 other Samsung computers that have the same software on it but I need to find a way to make a image of the recover partition so i can use my backup image for the computer.

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Tablets :: System Refresh And Image Recovery On Asus Vivotab

Jul 26, 2013

I have made a System Image & a Custom Recovery Image on my Asus Vivotab but I cannot get the system to recognize them on a USB Hard Drive.

I got into this by testing the Refresh Custom Recovery Image. The system did not find the image as the system allocated a different drive letter so I have basic Refresh. I have found my way to the Administrator Command but cannot find RECIMG on either the x: or C: drives. Do I need a Path Command from System32?

I also have a System image on a USB Hard Drive but cannot get the system to find it. I have tried putting the files folders in the root directory but the system still does not recognise them.

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Maintenance :: Rollback Disable Driver Signature Enforcement Setting

Jul 13, 2013

i try to use "Disable driver signature enforcement" in Windows 8 Setting. But, it make my USB modem not work.

How i can rollback my setting?

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Setup Installation :: Windows 7 / 8 Acer Desktop / Boot Error Code 0xc0000225

Feb 4, 2014

I have a problem where I turn on my pc and get error code 0xc0000225. It's and Acer desktop I bought July (2013) for a little B-Day present . But now it stopped working. I can't take it to a repair shop because

1. I'm not a fan of them

2. They tend to take like a week :I

I need it soon I'm only using my other laptop. I make like intro/outro's for people and I have one person who asked me a week ago which I feel bad about. Plus all my school work is on there and my dad also has his job documents nothing can be erased on there.

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How To View Folder Containing Desktop Background Image

Aug 25, 2014

If my desktop background image is a slideshow from my picture folders, is there a way to open the folder holding the particular picture from the desktop? I ask because sometimes a picture will pop up, and I'm not sure what folder it came from. It seems like in older windows versions you could right click on the desktop and select "open folder" or something and be taken to the folder holding the picture. Is that still possible?

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Taskbar Slightly Peeks Over Desktop Image When Hidden

Jul 9, 2013

At the bottom of my desktop/screen, I can see a thin line of the top of the taskbar. I have the taskbar on auto-hide, but tried it locked, unlocked, hidden, etc.

I tried different resolutions, restarts, images, and moving it. (It does it on all sides of the screen.)

I tried detect and identify in the resolution feature.

I did have this problem before and can't remember what I did to solve it. It turned out to be simple, but I just can't get it this time.

(The thin blue line at the bottom of the image, not the big white vertical bar.)

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Newly Built PC - Can't Change Desktop Background Image

Mar 7, 2014

I recently built my own PC (I5-4670K) and installed Win 8.1 64 Bit OEM Builder. Installation went fast and easy. Updated all my drivers/win updates in the past 2 hours. Windows 8.1 is activated.

When I go to Taskbar and Navigation properties -> navigation menu -> "Show my desktop background on Start " and "Search everywhere instead of just my apps when I search from the Apps view" are BOTH GRAYED OUT.

When I go to Personalization to choose images for my background nothing happens. Not even windows desktop backgrounds or anything in my picture library gets recognized.

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Maintenance :: Windows 8.1 Stay On Blackscreen After Acer Logo?

Aug 13, 2014

I'm using Acer Aspire V5-573PG.

Yesterday my laptop was until at night when I was editing some text file, it suddenly hang, (Not exactly because edit text file cause this error, just to clarify what I was doing) fine, then I was frustrated, so I shutdown my laptop and went to sleep. But today when I startup my laptop, after the logo, I encounter blackscreen, which stays on like that. So I force shutdown my laptop and then go into advance mode. I boot to safe mode and it seems to be fine, no freezing or hang or whatever it is. But if I want to boot normally the blackscreen would appear. And under Device Manager the Generic PnP Monitor have yellow !.

I have try to run sfc/ scannow and so on, which doesn't solve my problem. if I were to refresh the Windows, if there any way of not losing files?

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Maintenance :: Buzzing Sound / Stuttering From Acer Aspire

Jun 20, 2014

It's an acer aspire v5-573PG, specs are

Intel Core i7 4500U (1.80GHz)
8GB Memory 1TB HDD
NVIDIA GeForce GT 750M

I have had this AWFUL buzzing sound accompanied by what seems to be a frame or so of lag when playing video games, watching Youtube videos, or watching windows media player videos. It sounds like the buzzing sound when you get a blue screen of death and it occurs about every 30 seconds. It comes through the speakers and I have tried different earphones to no avail. I found a youtube video showing the EXACT same sound I recieve!

It's the buzzing sound about 3-7 seconds into the video. My buzzing / stuttering is nowhere near as severe-at least not yet. In fact it seems to have started about week ago, very rarely I was hearing some static while watching youtube videos but it wasn't much and I figured it was from the headphones. I've been having all kinds of problems with my disk and memory usage. I've had some programs hogging outrageous amounts of my disk such as windows protection and now periodically, windows modules installer worker. Something is wrong. This should be a powerful laptop more than capable of handling basic idle windows. Even when I have just firefox and windows media player open.Is something like windows media player supposed to take so much of my disk? I have updated everything I can including my graphics card and the sound drivers.

This is what I get from sfc /scannow

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