Windows 7 Sound Quit Working

Nov 21, 2011

windows 7 Laptop had sound working and a few days later lady calls me and said it don't work now, don't no what they did, speaker has red x and can't get anysound, only has headset plugins for bluetooth say you can also plug in powered speakers into one but that didn't work either, keeps saying everything is unplugged when nothing should have to be plugged in any way.

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as stated in the subject, I am unable to hear any sound from my speakers since upgrading to the windows 7 64 bit. I followed the other post that I found on this but I still cannot hear any sound.

I have a dell inspiron 531. The hardware ids from the device manager are

HDAUDIOFUNC_01&VEN_10EC&DEV_0888&SUBSYS_1028020E&REV_1000
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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Ultimate, 32 bit
Processor: Intel(R) Core(TM)2 Quad CPU Q9300 @ 2.50GHz, x64 Family 6 Model 23 Stepping 7
Processor Count: 4
RAM: 3198 Mb
Graphics Card: NVIDIA GeForce GTX 460, 1024 Mb
Hard Drives: C: Total - 953766 MB, Free - 300816 MB;
Motherboard: Gateway, G33M05G1

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