Windows 7 Resume Loader Frozen?

Oct 24, 2009

Everytime my PC loads it gets stuck on the Windows Resume Loader page. It's gives me two options to select, "continue with system resume" or "delete restoration data and proceed to system boot menu". Problem is there is no keyboard response so I can't select either option. The keyboard is working fine as I can acess the boot menu and other options.

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Frozen Windows Resume Loader

Feb 9, 2013

I have done some looking around and have found lots of mentions of the same issue but people tend to skip through some of the in between key steps as they are working on their own computers and not trying to do this blind.

I had no idea at first what she'd done but apparently this is a common problem. Basically, if a netbook's battery goes dead while it is hibernating then it creates a problem when the user reboots. The machine gets to the windows resume loader page and then freezes there. It offers you a choice but the keyboard is unresponsive. I got her to force quit and restart but same thing.

I found that many were able to use a PS2 keyboard to work around this but my mom does not have one. She doesn't have a start up disc or anything like that.

I found this solution elsewhere but as you see, the guy skips the key steps: Hopefully your computer gives you the opportunity to visit you bios settings/ peripherals. You can usually access this at the very beginning of startup by following the prompts such as "F1, F9, DEL, TAB, "....etc. I am pretty sure that each Motherboard has a different setup. Once I found My way to the peripherals I was able to scroll down to "USB keyboard" and saw that it was disabled. I enabled it, saved those settings and continued on to the "RESUME LOADER" page that had not been responsive before and Ta-Da!!!! it worked.

So, I need the easiest, most explainable steps to follow so I can walk my mom through them. It is the f8 key you press upon startup to get to get to safemode? Or does this guy mean to actually press F1 then F9 and so on?

manually enable the keyboard on her netbook and get past this.

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