User Password Won't Work?

Mar 12, 2011

Shut down my netbook off last night and cut it on this morning, put in my password and it was telling me it was incorrect. I have everything backed up, but I can't get to even restore to factory new. What can I do?

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here is my system info.

OS Version: Microsoft Windows 7 Professional, Service Pack 1, 32 bit
Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz, x64 Family 6 Model 37 Stepping 5
Processor Count: 4
RAM: 1903 Mb
Graphics Card: Intel(R) HD Graphics, 727 Mb
Hard Drives: C: Total - 287535 MB, Free - 250541 MB; F: Total - 2042 MB, Free - 1964 MB;
Motherboard: Hewlett-Packard, 1413
Antivirus: System Shield, Updated and Enabled

The problem when I got to user account to change pw (I am the only on on my pc) when I go to change it the first thing happens is user account goes in to not responding then I get this message Unsupported Keyboard Layout Then it tells me on how my pw will not work on preboot security which I don't have on then it tells me to view a list of keyboard layouts it goes to not responding right away never get keyboard lay out screen. then I get password you typed does'nt meet requirements.

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