"Please Wait" Hangs On Startup - Machine On AD

May 22, 2012

Background Info: Dell laptops (E6420,E6410,XPS), Windows 7 Enterprise 64bit, Connected to AD

The laptops are intermittenly hanging at the "Please Wait" screen right before the alt + ctrl + Delete option appears. The time it hangs varies. Sometimes it can hang for 2 minutes, sometimes it could hang for an hour. So far the only pattern we could find is that it happens mainly while the computers are not connected wired to the LAN and on wireless. If we toggle the wifi off during the please wait, a few seconds-mins later it finally shows the option to login. I set the NLA service to manual startup (network list service was already set to manual as well), and it stopped doing it. I enable it, and it starts hanging on message again. It also works fine in safe mode (both networking and without).

Any suggestions or ideas? Would leaving the NLA service to manual cause any major conflicts? Are there any timeout settings we could verify?

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