General Mail Failure - Routing Recipient In Word 2003

Oct 23, 2009

I've loaded Windows 7 and Office 2003 on my desktop. However whenever I try to Route Recipient from Word it start by giving me a message that says.A program is strying to access e-mail addresses you have stored in Outlook. Do you want to allow this? If this is unexpected, it may be a virus and you should choose "No".I respond to Allow access and then choose a recipient from my address book to send to only to receive this message.General mail failure. Close Microsoft Office Word, restart the mail system and try again. I've tried closing word and Outlook and restarting them with no success. I've researched and found this problem when Vista was first released but the registry entry fixes identified as work arounds there don't work. how we can still use the routing recipient in Word 2003 while in Window 7.

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I've been having an issue with Outlook 2003. I've had to rebuild my computer, and in doing so, reloaded Office 2003 and I use Outlook as my email reader. For some reason, when Outlook 2003 downloads One (1) particular recipient, it converts their emails to text only. 100's of others come in as HTML and I have no issues with their emails?

This occurred after the rebuild. When I received emails from this person prior to the rebuild their emails came in just fine as HTML. Nothing was changed to the best of my knowledge?

Computer:
Home build ASUS Mainboard
AMD Athlon II X4 620
Windows 7 Professional 32bit SP1
Office 2003
AVG 2012 Free Edition (Email Protection Active)

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When he right clicks a document (whether it's .pdf, .doc etc etc) and clicks "Send to", and then clicks "Send to mail...", the only thing that happens is that a empty dialog box appears, with the title "Error", and a confirmation box that says "OK".

When he then clicks "OK", nothing happens.

I played around a bit with default programs and associations, and ended up with removing the "Send to mail..." option completely.

I have tried to right click --> send to --> send to mail on my own computer, and it works flawlessly.

The user is running Windows 7 pro on a Dell Latitude E4300.

The default mail program is Lotus Notes v. 8.5, but Outlook is also installed and is associated with all e-mail options except the "mailto:" protocol and the ".mapimail" filetype. These two are associated with Lotus Notes.

The user wants to be able to send documents by using this method, and use it so Lotus Notes is the mail-program used for right click --> Send to --> Send to mail... option.

Is there any ideas around this problem? Please do not hesitate to ask about more info.

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(The install was smooth enough. The updates were slower'n snail poo. But after turning almost everything back to the Windows Classic theme, it's almost bearable. Only two of my devices were unrecognized and unsupported, and they're no surprise; the tablet's nearly twenty years old (even the manufacturer doesn't support it) and the scanner's older still.)

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