Freezing Desktop And Unresponsive Programs After Malware Removal?
Oct 1, 2012
remove ZeroAccess trojans that were traumatizing my laptop erfectly (used ComboFix,MalwareBytes and TDSSKiller) and the malware doesn't show up on any scans anymore (ran from Safe Mode), but I cannot access my desktop for more than 5min at a time before it freezes up and I have to manually shut down and start up again. I managed to re-install my Kaspersky Internet Security 2013 temporarily, but it doesn't show up on my desktop or taskbar. I have tried SFC/scannow returned :"Windows Resource Protection found corrupt files but was unable to fix some of them." My system restore does not work either for some reason since I got this laptop a year ago and Startup Repair shows no errors.. I am relatively good with computer diagnosis, but this one has me losing sleep for two days straight.
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May 24, 2011
I recently followed procedures for removal a rogue Windows 7 Recovery malware application on my Windows 7 Home Premium system. After the successful removal of the malware, my Start Menu Programs are all missing (basically nothing in there) and 95% of all my icons (on the desktop, within Win Explorer) are all grayed-out. (They still work but are gray). I have a feeling it could be a corrupted user profile, but I'm not sure. So far, I've restarted twice, right-clicked the start button to make sure default settings are set, ran a CMD prompt with SFC /SCANNOW.
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Mar 23, 2011
After several days with a very patient and through BleepingComputer Volunteer, I believe my computer is malware-free. However, my computer itself still seems to be having issues. None of these issues occurred prior to the infection. My logs appear clean, but these issues remain:Mouse cursor "stutters" at times.Windows flickerStartup and shutdown take excessively long at times, others it is very fastShortcut icons (but not regular icons) have some sort of "blank" icon in front of them.Here is a link to the malware removal threadMalware Removal ThreadAttached as well is a picture of the icon situation.
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May 2, 2012
Following the removal of some malware [URL], I have not been able to enable my Server Service in Windows 7. I was advised to post this here. This means I cannot share files, use bonjour services, vnc etc. I have encountered Error 1068: The dependency or group failed when I enabled the server service in services.msc.
I have already tried the following (and none worked):
- Enabling in safe mode
- Enabling all startup services in msconfig
- Modifying the registries in folders: Ndisuio, EapHost, and Dhcp (with instructions specified on another site)
- Checking the firewall.
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Apr 23, 2011
My son was not using a security software program and got the "MS Removal Tool" infection. I have Norton and was trying to download it to his laptop, from Norton site, but the malware blocks even getting on the internet to do the DL. It stops the laptop operation within seconds after the boot up. I can get to the "safe mode" by pressing F2 immediately but then, after that, I don't know what to do! Should I go buy Norton at a store and install from disc? and how would I do that, in safe mode? how to get his system up and running again and this time protected. his rig is a Toshiba, 17" laptop, windows 7,
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Feb 6, 2012
Recently my computer started freezing it completely freezes and becomes unresponsive and I have to hold down the power button to reboot, so my first attempt was to scan the hardware I ran a Pc-Check diagnostics and all the hardware passed I then completely formatted the hard drive and restored the computer. Once Windows 7 completely installed I installed the missing wireless driver however, after using the computer for about 15min it froze again. I then disassemble the laptop and did some internal cleaning I blew out the dust from the heat sink and applied new thermal paste to the processor. Even after that the problem still remains. Now there is a catch when I boot the computer in safe mode it doesn't freeze even after leaving it on for 5hrs so I don't know what the problem is in normal boot.
Specs:
Toshiba Laptop
Model L505-S5984
Windows 7 SP1 64-bit
WD 320 GB HDD
2X4GB DDR3 Memory = 8GB
Intel Core 2 Duo Processor T6500
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Jun 27, 2012
Recently both my PC and Laptop have started to freeze intermittently when surfing the net. By freezing I mean that the computer becomes completely unresponsive with the screen stuck on whatever page I was on at the point of the freeze - the mouse cursor stops moving, the clock stops ticking, no response to control-alt-delete, etc. Nothing I can do but power down and re-boot. I have tried just leaving the PC for an hour but it does not recover.
This happens regularly but intermittently and at random intervals. I can rarely go 30 mins of surfing without a freeze. On my laptop the fan really ramps up when this freeze happens - as if the CPU usage has gone up to 100%. However, the on screen CPU gage gadget does not change as the whole screen is frozen. When I log back in there is nothing in the windows event logs for the time of the failure.
The PC is on Windows XP and the laptop is Windows 7. I use a mix of IE9 and Chrome on the laptop and IE8 and Chrome on the PC. The freeze happens using any of these browsers. The only thing that I can see that the PC and Laptop have in common is that they are using the same router (PC via cable and laptop via wi-fi) and I have Norton 360 and Norton Family installed on both. How I can track down the cause of this issue? (Disabling Norton Family makes no difference.) Any other logs or logging tools that I could use?
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Aug 5, 2011
have following problem. I started to notice a long unresponsiveness or even complete freeze of some applications after performing certain file operations. These are the issues:
- In �Torrent if I delete a task only, it continues operation instantly. If I delete task+associated torrent file, it becomes unresponsive for unusual period (mostly 30-60sec.). If I delete task+torrent file+torrent contents, it even freezes completely (didnot confirm if it only is a too long delay or complete freeze but after about 5 min I have given up and killed the application)
- In Corel PhotoPaint if I save a large image to disk, after confirming the filter settings the application becomes unresponsive for about 30-60 sec. and during this period I get continuous system dialogs about application not being ready, Switch To.../Retry/Cancel.
- In Win Explorer if I delete file, it becomes quite long before the confirmation dialog appears and it also takes quite a long the deleting operation self. This doesnot happen always.
I thing all issues are related, not seen these delays on other applications yet. How do I locate the culprit and fix the problem? I didnot have these delays earlier.
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Sep 14, 2012
I am trying to restore my dads Toshiba Satellite laptop to a good state as it has been running for years without any regular service and was running extremely slow.So far I have - - Restored laptop to factory settings - Installed Avast Antivirus Free - Installed over 100 'important updates' from Windows Updates - Defragmented hard drive - Run Avast thought a Boot-time Scan - Run TDSSKiller...and unwisely run ComboFix witThe computer now seems to run faster than it was (although this seems to fluctuate), and all the tests I've ran have come up with no signs of spyware/malware, but the laptop still seems to shut down unexpectedly whenever I try to run an anti spyware/malware program when the laptop is already running in a normal windows start-up.I also have Malwarebytes installed which I'm sure I've tried to run already unsuccessfully ('i've been trying to sort this laptop out since lastnight), but most recently, I installed/run Glary Utilities 'one-click' solution and all seemed to be going well until the 'spyware checker' started to run, after which the laptop shut down again.
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Jul 24, 2012
I've had this windows 7 laptop for less than a year now, with no problems at all. I7 processor, good speed/graphics etc. Recently however (about a week ago) I turned it on and although the internet works, very specific (and all seemingly windows related) problems are reoccurring and making the laptop unusable. The first thing i notice when I start it up (I'll write it all because I can't seem to google the right solution for this) is that i get a black screen after entering login details for about 2 mins (used to be very quick). Then it loads and i notice the wifi icon doesn't show connected or anything it just has the loading circle over it and it stays like this (even now as I'm clearly on the internet typing this).
No gadgets launch but eventually i get my desktop. This is were it starts getting annoying because, if I open windows update the window opens blank and just freezes, not the whole computer just the update window, same for msconfig, system restore and other windows programs such as windows media player. I can view installed updates (and I'm thinking removing one of these might be the solution as it was around the time I updated windows that this started happening) which is strange as it seems some sections aren't working at all but some are.
To top it off I turned it on about 5 days ago and had the "this is not a genuine windows product" in the bottom right of my background and thought "that's annoying I'll have to fix it tommorow". So i turn my laptop on the next day, ready to fix it having done nothing, and everything is running perfect, i can see my gadgets, I can open WMP and i can look for updates. Restart my computer later that evening and i'm back to the point of nothing working and still there today. I've done a full system virus scan, a boot scan, a defrag and everything.
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Sep 15, 2012
Simple: How do I remove icons not needed
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Feb 20, 2011
Sometimes when I move a file to the recycle bin or to another location (drag and drop), the file has moved but the icon remains anchored in the original location and does not appear in the destination location. When I restart the computer, the files and icons appear in the destination location.
Similarly, when I download a file to the desktop, the icon does not appear untill I restart the computer.
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Jul 3, 2012
My computer is very unresponsive with hangs which can last up to several minutes where nothing is clickable, the mouse is movable, I can hover over desktop icons and see the outline register, but when I click, for example to open my computer, it will start the freezing.Task manager does not open, saying with an error message:"Failure to display security and shut down options The logon process was unable to display security and logon options when ctrl alt delete was pressed. If the operating system does not respond, press ESC or restart the computer by using the power switch."I checked performance monitor and there is no noticeable hardware issue, which makes me believe it's either the PSU or motherboard. I took out the ram one by one and tested the system and the same thing happens.My most likely guess is that the power supply is failing, and this is just early symptoms of that. I already had a power supply fail on this computer 2 years ago, but at that time it would shut the computer down unexpectedly.I removed viruses, spyware, and did all the basics. This is a fresh system install.
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Jun 2, 2011
I'm running Windows 7 on a Dell Insprion laptop and using dual monitors. The desktop is frozen with no response from either the mouse/keyboard. I can use the startup, internet and other items in the taskbar.
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Aug 29, 2012
I have two external harddrives which I'm using for archiving purposes, because of that they are turned off most of the time. I have some shortcuts on the desktop to some directories on these external harddisks.Windows occasionally removes these desktop shortcuts. It happens when the harddisks are turned off. I think it thinks that the shortcuts are broken and no longer needed, and tries to clean the desktop up.
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Sep 25, 2012
So about a week ago after going to some random video site my computer started having issues with freezing up. it predominately happens when I launch firefox and I have noticed more issues when using sites like netflix or watching episodes of my favorite shows on nbc, abc etc etc but it does happen no matter what im doing while browsing. some times it happens immediately after launching the browser and other times it takes a few minutes.
Also of note: Sometimes I can get out of the browser and some times I cant. I also cant restart the normal way and program manager wont load and neither will any thing else. I have to completely turn off the computer. when it comes back on some times the sound icon on the tray at the bottom right will mention that it failed to load and will have a red x. Sometimes windows loads and looks like windows xp or before with strange outdated graphics. I have norton with latest definitions always installed and as far as I can tell there are no viruses or malware installed. Also for a bit Java kept saying there was an update to be installed but when I would click on the icon it would say that there was nothing to install. I eventually figured that out and as far as I can tell the latest version of java is installed. the last detail I can think of: after a hard restart yesterday windows updates where installed and then I noticed that program manager showed high CPU and physical memory usage was higher and when Ctrl+Alt+Delete is pressed for a bit nothing comes up and then the screen turns black followed by an error box pops up:"failed to display security and shut down options".
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Oct 26, 2011
When I save files from programs (aka Word, Photoshop, anything)onto my Desktop, I cannot see them directly from the actual desktop. I can only see them when I open up Explorer, and click on the Desktop tab. Then all my files are visible. I thought they were hidden...but they apparently aren't.It possibly seems like a refresh error.I did find a way around this..I go to Control Panel >> Appearance and Personalization >> Under Folder Options >> Show Hidden Files and Folders. I click on Reset folders, Apply, and then OK, and my missing files pop up on my actual desktop.But from then on, any new files I save are only visible in Explorer again. I don't want to go to Control Panel everytime I have to save something to the desktop? I've run Norton and Microsoft Essentials and I have no viruses. What can I do?I just found out I can also see my files after pressing f5 (refresh)so I guess the problem is HOW do I get my computer to refresh the desktop automatically?
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Jan 9, 2012
I've just been encountering a new problem. My computer just starts to hangup after just a few minutes of use. Programs lockup for minutes and even my mouse freezes for a few minutes at a time. I don't really know what could be causing it. No processes seem to be taking a lot of CPU usage, and there doesn't seem to be any suspicious processes either. Even as i type this, Google Chrome is freezing and unfreezing, but all my keystrokes are captured
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Jan 27, 2010
I had a MSI mobo before but had a broken ram slot so I sent it back, but was using it fine for a week, everything worked perfect accept for the ram. but I ended up sending it back for the ASRock, put everything back together and the windows 7 64 bit that I had installed just fine a week before wont install, I end up having to take out two of the ram sticks to install it.
So it gets installed and then I start adding programs, but it will only let me add certain ones.
the programs I have installed so far are:
Chrome,
vlc player,
winRAR
programs that I haven't been able to install,
AVG
Avast
Pidgin
Steam launcher
Microsoft Office
It gives me an NSIS error every time, but since it is happening with almost everything I try to use I think its not the files I'm trying to install.
Also every once in a while it will say that explorer has crashed and will close all of the windows I have open, but I am still able to use the computer after a few seconds.
Also every once in a while, for no reason the computer screen will go a grey color with faint horizontal lines and the speakers will start buzzing if there was sound coming out of them. If left alone in this state the computer eventually reboots.
spces are:
Windows 7 64 bit
I7 920
Radieon 5850
ASRock X58 Extreme
6 gb ddr3
Thermal take TR2-600w
western digital 750gb hd
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Jul 6, 2012
I can get windows 7 to run in safemode ofk but when normal it keeps freezing up on me.
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Jan 9, 2011
Ever since I've built this computer, I have failed to figure out where this small problem is coming from. Here is an example: I will be browsing the internet and all of a sudden (whatever task I tell the browser to do) will freeze, while everything else remains operational (mouse, other programs, etc.). After about 10 secs average, it resumes what it is doing. Now this goes the same for any other program I am in, for instance: my game that I play will freeze up temporarily, and i can alt-esc to return to windows and everything is still fine there but the game is still froze, after about 10-20secs, its resumes what it is doing. Unsure if this is just a driver issue or a hardware conflict.
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Feb 2, 2012
I think it may be a security policy setting on the PC. The issue is that I had to change some settings because we access a UNIX server for our old ERP, a Windows Server2008 for our new ERP, and use Windows Server2003s for our VPN, File and Domain controllers. For workstations we have a mix of XP, and Win7 machines. The only computers having issues are the Win7 machines. We use Dell Vostro 460's, doubt the stats are really necessary. But they run Win7 Professional 64-bit.So I had to flip the following settings to communicate with the UNIX server:Network security: LAN Manager authentication level = Send NTLMv2 responses onlyNetwork security: Mininum session security for NTLM SSP Based (both on the client and server) = No minimum (from 128-bit default)Network security: Restrict NTLM: Add remote server exceptions for NTLM authentication = I input the domain IP addresses and server nameNetwork security: Restrict NTLM: Add server exceptions in this domain = I input the domain IP addresses and server name
The only other system changes I made were dropping the User Account Control Settings to the second to the lowest setting (Notify me only when programs try to make changes to my computer...) because the constant pop ups are annoying. I also set the network user login as an administrator on their local computers when I set up their accounts on their computers.A few different scenarios play out:
1. When one of my employees is trying to access a network file (excel), she is unable to. The program will launch, but the file cannot be opened from her workstation. IN the lower right hand corner of the Excel window I will see the progress bar move, then it does nothing. The program will hang and has to be force closed. This file is on a shared drive on a Win2003 server (completely open to all domain users.)
2. When trying to save an IE9 file, the user is not able to change their target location, and when they do, it freezes IE9.
3. When trying to attach a file to an e-mail, the users are not able to browse their computers to find the files they want to attach.
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Dec 16, 2012
For the past couple of days my computer has been freezing every time I open a new program or go to click on something. Using itunes is especially problematic because i will be listening to music and every thirty seconds the music will stop and continue, etc. I use Avast! free for protection and I have done every scan without them finding a virus, however they do get a couple of files they cannot scan and each time they are different files. I am not very tech savvy so I have no clue how to go about searching for the fix, however while searching through google i did find a lot of people had this problem with windows xp.
I own a Sony Vaio VPCEG32FX/W and have 142 GB used memory.
Programs i have installed are Photoshop CS5, Finale Notepad, Itunes, Last.fm, Firefox, Windows Live Messenger, The Sims 3, Avast!, Avidemux 2.5, Rollercoaster Tycoon, Winrar, and VLC mediaplayer
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Jul 14, 2012
My explorer.exe is bugging. I cannot open anything, even Windows Task Manager and it seems to be that it's frozen in time. Windows Task Manager is not open, and I have two icons in my tray for it, both frozen. Skype won't update itself, like, my friend, I was IMing him and I read the IM, and it's still saying I have a notification, on Skype AND on explorer.exe (Task bar wise).
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Sep 28, 2012
I am Leor Zahavi, new in this community. Desktop freezing is commonly found problem with the PC users. From few days I am finding this problem in my computer. What should I do to overcome this problem? What are the common precautions we should take to save PC from such general issues?
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Aug 11, 2011
I've been having a repetitive and troubling problem with Windows 7 when signing in to any of the user accounts on my PC.Said problem seems to occur at varying levels, so I'll just put them down in point form to try and avoid confusion:1) The desktop (and icons) show up completely black, and the task bar/start menu (everything, save the mouse, really) freezes, forcing me to hard boot.2) EVERYTHING on the desktop, save for the start icon, shows up black, and the start button is frozen. Once again, the mouse remains active, but I'm forced to hard boot.3) The desktop, icons, task bar and start icon all show up fine, but my PC suddenly freezes, forcing me to hard boot yet again. Once again, the mouse remains active.
I would really, really like to solve this problem without having to reinstall the operating system. I've already reinstalled it once, and I don't want to reinstall Microsoft Office, my security programs, photoshop, etc... all over again.Microsoft Office in particular, as I'd have to buy it all over again. ><At the same time, I hate hard booting my PC. I've heard it's not good to shut down your computer that way, but I literally have no choice when this problem arises
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Jan 22, 2013
some programs wont start from shortcut on desktop and can not get expat sheild to launch when downloaded?
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Mar 1, 2011
So I just upgraded to Windows 7 from Windows XP.the new operating system, except for one major flaw.Programs keep freezing on me! Even windows items, like when I'm browsing through my pictures.There's a few programs that ALWAYS freeze though, including Adobe Bridge and iTunes.Sometimes they'll unfreeze, other times I have to manually force close them through the task manager.
My specs:
Windows 7 Pro installed on a 60gb Vertex 2 SSD
i7 2600k clocked at 4.0ghz
5TB of WD storage
16gb of Gskill Memory
OCZ StealthXstream 600w PSU
Water-cooled, and CPU idles at 25-26c
So I don't think it's my system causing it (not enough memory, overheating, etc...).Has to be something internal with Windows.
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Aug 18, 2010
So for example, I download the file ''File.rar'', download completes, but its not on the desktop.
To make it appear, I have to refresh (Right click > Refresh). Does anyone know how to make it so that they just appear on my desktop without having to refresh?
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Feb 18, 2011
Some programs on my desktop like uTorrent have disappeared. i mean the label is there but the logo/icon picture is gone. it comes back randomly and then goes again. same when im in explorer.
ive googled around, and tried deleting iconcahce>doesnt work ive tried right click and making sure show desktop icon is checked
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May 5, 2011
How do you create a toolbar with all your programs at the top of the desktop?
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