Driver Installation - Cannot Locate Printer In Devices

Dec 29, 2011

I tried to install driver for samsung laser printer 331 and on desktop w/win 7 home premium. Message says cannot locate printer & in devices & printer its shown in unspecified. Checked printer by installing on laptop with xp worked fine.

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The uninstalled drivers are these:

Base System Device
Base System Device
Ethernet Controller
Network Controller
SM Bus Controller

Also, if this helps my laptop is an Acer Laptop.

Windows 7 Home Premium
AMD A-Series Quad-Core Processor A6-3400M - 4MB cache, 1.4GHz
15.6" HD 1366 x 768 pixel resolution - 6GB DDR3 SDRAM
500GB hard drive
integrated Super-Multi drive
5-in-1 card reader
AMD Radeon HD 6520G Graphics
802.11b/g/n WLAN
Gigabit LAN

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I use Windows 7 64 bit.

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I can print correctly using MS office or others programs (see attached).

Any suggestion please?

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The problem occurs with my wife's Dell laptop. Before the great "fax fiasco" (as I like to call my stupid attempt to use this printer as a fax machine), the laptop was able to find and print to this printer with very little problems. Now, not so much! When I went to re-install this printer the first time I made sure that the Dell Printer software was uninstalled (via Control Panel--Uninstall Programs). The first attempt seemed to be going fine. The software detected the printer on the network and it looked like a successful install. However, the test page did not print out! I checked in the "Printer Properties" to make sure that the printer was on line and sure enough, it was.

But there was a troubleshooting alert that told me the document didn't print. After several hours of messing with it, I decided to uninstall and try again. The second time went much like the first. Then I reasoned that the drivers may be the problem. So I looked on Dell's web site and found the Windows 7 drivers for this printer. I uninstalled the old drivers, downloaded the new ones and then installed. As before it found the printer. But during the install it flashed a message saying that it could not find a file (which was weird).

When I hit "continue" it proceeds and looks like it finishes. The network printer monitoring icon appears in the system tray and I can see the 'scanner" portion of this Multifunction Printer. But still, it won't print to it. And in addition, the printer now refuses to show up in the "Printer and Devices Window"! What am I doing wrong? I've heard that Windows 7 has problems with old printers. But this printer was working perfectly before this! What steps do I need to do to totally remove the old printer drivers and start from scratch? Is there a way to get this printer to be able to work with my wife's Dell Laptop?

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