BSOD Stop Code 3b, Unclear Cause?
Oct 20, 2012
I have been getting a BSOD every couple days. The error is a system_service_exception with stop code 3b. (STOP: 0x0000003b (0x00000000C0000005, 0xFFFFF9600010D010, 0XFFFFF88E011B40, 0x000000000000)To explain further, I have had this exact same error on TWO different computers, one of them completely new, while running the same combination of programs/drivers. They are both Stop code 3b with Parameter 1 the same, 0x00000000C0000005 (though Parameter 2 and 3 are different for each time the BSOD comes up). The two computers have different graphics drivers, so I believe graphics drivers can be ruled out as the problem (one is a AMD Radeon 6750M, the other is an Intel HD Graphics 4000). The graphics drivers are also updated. They are both running Windows 7, one is a Lenovo ThinkPad x1 Carbon, the other is a Macbook Pro running Bootcamp (I blamed bootcamp for the problem, which is why I got the new computer, but it seems that it is not the problem).
In both cases, I am running a 30" external monitor via a DVI-D to Displayport adapter, made by Accell (with additional USB powering). I believe this may be the problem, because after several days not using the monitor I did not have the crash. This is not conclusive though, because it normally only crashes every 2-5 days, but I think it may be a good place for a knowledgeable person to start. However, I used the computer for many months without any crashes with this external monitor, and it has only been crashing in the last month.I am also running a Logitech external trackball mouse and have a somewhat new Brother printer and it's associated drivers. I have Nod32 ESET antivirus, updated to the most recent version. I'm also using a program that uses a PostGreSQL database, and am running several applications at a time (not graphics intensive but I believe it does use up a fair amount of resources). For the most part, the crash has only happened after a couple hours of use. I have had all of these things installed and running on both computers when they crashed.
According to BlueScreenView, on both computers the error is caused by driver win32k.sys, caused by address win32k.sys+7d010. The crash address is ntoskrnl.exe+7efc0.My plan is to keep using the computer(s) without the external monitor, and see if they ever crash. If the monitor is the cause, I would hope for some solution that would allow me to use the monitor (I'd be willing to buy a new adapter if it might make a difference).I can't figure out how to upload the .dmp file, so you can find it here on another post of mine: http://windows7forums.com/blue-scr [...] post275928
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Sep 9, 2012
I am getting bsod randomly and with increasing frequency now, almost everyday now.There is some sort of usb error but the bsod is only visible for a short time to read everything.i usually get usb device not recognised error pop up's during use, plus the usb sound accompanying the pop up( the one you hear when you plug in a usb device) only i do not have a device plugged, or unplugged in except my 2nd wifi usb card which i have never removed for 3 years now.however these pop up do not seem to preceed the bsod as they can be days apart. Atleast the causality if not any is not immediate.
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Jan 31, 2013
My OS is Windows 7 Home Edition 64bit. Recently I'm learning to make videos and my routine is editing the raw file in Windows Movie Maker then adding some effects to it in Adobe After Effects. I've been doing fine for months until suddenly the blue screen appeared. At first the problem only occurred occasionally when I tried to import to or export from WMM. But then it happened more and more often even when I was doing nothing until it reached the point where my computer couldn't even make it to windows anymore. I took my friend's advice and reinstall windows but that didn't fix the problem.
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Apr 13, 2012
what this following error code means? I'm guessing it's some kind of hardware failure but I can't figure out what. I bought a new western digital caviar black 1TB hard drive, installed it with Sata cables and installed Windows 7 ultimate on it and it worked fine for a couple of days. All of a sudden today I get this error. I should mention that the reason why I decided to replace the hard drive is because my other hard drive(s) were fine until one of their sata cable broke in half and even tho I replaced the sata cables on those drives they still won't boot and would cause BSOD's. So, I decided to buy a new drive and new cables and try it.
Technical information:***Stop: 0x00000124 (0x0000000000000000, 0xFFFFFA8005B3E028, 0X00000000B2000000, 0X000000000004008F)
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Dec 7, 2011
I encountered a BSOD while just browsing the internet, I managed to get the STOP code of 124 though before it cleared. I HAVE been having some issues with my HDD not maintaining constant speeds during file transfers, so maybe its a HDD problem?
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Mar 7, 2012
Recently I have been experiencing frequent BSOD. Below and attached is the latest one.
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Jan 7, 2012
i have a feeling that there was a bsod when i had left my computer to download a file because when i came back some half an hour later, i found the error that windows has recovered from an unexpected error, plz check online for solutions....in fact today was the first time in around 2 months that i installed my windows updates, and i did them in stes of three with two batches.!st batch) KB2618451, KB2618444, Kb25720772nd batch) KB2538242, Kb2565063, KB2538243
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Jan 11, 2012
I've been getting the BSOD sporadically for quite some time now and I am finally fed up. Here is the Stop error information:
Problem signature:
Problem Event Name:BlueScreen
OS Version:6.1.7601.2.1.0.768.3
Locale ID:1033
I've attached the dump file referenced above.
Here are some details on my machine:
Gateway DX4300
AMD Phenom(tm) II X4 810 Processor 2.60 GHz
8GB RAM
Windows 7 - 64-bit, full-retail
Hardware purchased in 2010, Windows 7 upgrade occurred early 2011. Also, there are a ton of files in my minidump in addition to the one attached, is this normal?
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Jan 29, 2012
My laptop has been crashing rather frequently, and is starting to be a pain.
Microsoft Windows 7 Home Premium 64-bit, original installed OS on system, OEM. Bought in 2009. I have not re-installed the OS.
The BlueScreen that comes up has no line of data at the top on bold print! It has the STOP code at the bottom, but the screen only stays up long enough for it to quickly make a dmp file before it automatically reboots. Therefore, no idea what it's trying to tell me! Once it restarts successfully, the little window pops up with the BCCodes etc., and links to the Minidump folder.
Oldest saved Info (after the first time, when I was clueless and closed the window):
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: 0000000000000000
BCP3: FFFFF880039B2A28
BCP4: FFFFF880039B2280
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Newest saved Info:
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Oct 27, 2009
upgrade my system from Windows XP Pro SP3. The setup starts and gets past creating a user account, setting a computer name etc and then restarts and looks like Windows 7 is going to startup and then I get a BLUE SCREEN OF DEATH with:
STOP: C000021a [Fatal System Error}
The intial session process or system process terminated unexpectedly with a status of 0x00000000 (0xC0000001 0x00100400)
It then mentions about dumping the memory out to disk and reboots. If i press F8 and attempt to boot SAFE MODE I get a requester saying that setup cannot be completed in Safe Mode. If try the startup recovery the first time it says it fixed a problem and wants to restart again but it has fixed nothing. Next time the startup recovery just runs and doesn't appear to finish.
I have run the Windows Memeory Diagnostic within the setup and memory checks out fine. I initially thought the onboad audio chipset was the issue and disabled that but it made no difference. I did get one successful installation but it eventually crashed and burned with the same error after approximately 12 hours.
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Dec 1, 2012
stop code 0d1 appears.
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Jul 17, 2012
This has been going on for a couple weeks now, not sure what it is.I'm not very experienced with computers, but I did manage to run and do all the tasking prepared on the main thread to give the information needed.I keep blue-screening, at least twice a week during small minimal tasks such as AIM and firefox usage.[CODE]I recently got the computer from a friend, so I'm not sure on the actual specs myself but I do know it's Windows Ultimate 32-bit.
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Jan 12, 2010
i have a asus p7p55d deluxe and ocz gold dual channel 1600mhz. page file in non-paged area how do i fix bsod?
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Jun 29, 2012
theese they have been happening non stop now. Im using windows 7 64bit
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Dec 13, 2011
a friend let me borrow their computer while mine is being de-bugged. samsung 64bit w7 and i had paused a movie at hulu while i took a phone call. i come back like 5 mins later to see the bsod with stop 0x000000f4 (0x000000000000003, 0xfffffa800850db30, 0xfffffa800850de10, 0xfffff800031848b0)physical memory dump failed with status 0xc0000010i've started back up in safe mode, but what happened? is there anything i need to do? can i go back to regular mode
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Feb 5, 2012
Getting STOP 0x00000124 BSOD, doesn't seem to matter what I'm doing - sometimes playing Dragon Age Origins, sometimes surfing on Firefox, sometimes running iTunes.
system info:
x64
originally Vista, free upgrade to 7 (purchased just before 7 was released)
~2.5 years old
OS installed ~2 years ago
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Nov 5, 2009
The OS is crashing when viewing a flick in TVU Player. So far, this is the only time this occurs, I can watch a variety of other video apps without any problem (knock on wood). What I did find searching seemed to point to a general concensus that the root of the problem was the Nvidia driver, but those posts were over a year old, and I would hope that Nvidia would have gotten it straight by now.
The process mentioned in the BSODs is nvlddlkm.sys, which obviously is part of the nvidia drivers. I'm currently using the latest Nvidia driver, and it didn't sound like going back to an older driver was likely a solution.
Since this appears to only effect TVU Player, one might think that it is the culprit, but I have tried several different versions of it without an improvement. Bottom line is whether anyone has any relevant suggestions, other than just stabbing in the dark?
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Aug 12, 2011
My computer hasn't blue screened in a while, and this time it's a different error, I'm pretty sure. I zipped and attached my minidump file.
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Apr 23, 2012
I've encountered this crash around 6 times in the last few days, always when running games: Star Trek Online [throuh Steam], Neverwinter Nights 2 [through Steam] and Sid Meiers Pirates.I have filled in as many of the system details as I can to the profile - if more are needed, please tell me how to get the information.I also attach reports from CPU-Z, the Minidump and what I can from SF Diag Tool.The most recent changes I have made to my computer are: Defragmentation C drive. Windows 7 defrag. 10 passes. 22/04/12 approx 1400-1800GMT Uninstall multiple games 22/04/12Install driver for Logitech N305 Wireless NumberPad approx 5/04/12 [This component works correctly]It's been suggested that it may be a fault with the GPU - apparently, the driver from it was last updated 29/07/09. I'd prefer not to fiddle with it until we're sure that that caused the problem, which first arose around a month ago.
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Feb 4, 2012
I have been trying to resolve some BSOD I got on my PC. To do this I also re-installed windows several times. I build and install everything by myself for years, but this is the first PC with a lot of BSODs. I used the Debugging Tool for windows to check the minidumps by myself, but as far as my knowledge goes, I didn't find anything special in there. The only thing that was obvious was that in all BSODs the ntoskrnl.exe was involved. This was something BlueScreenView revealed also. In my opinion however it seems there is more to it, since the ntoskrnl.exe could probably also crash because of another driver or hardware problem.On my previous fresh Windows 7 Install I did found out once that alot of BSOD I had at that time were caused by a bad Creative driver for my X-Fi. On the web I found a useful hint, because other X-Fi users pointed to the beta-drivers for the card. The official Creative drivers are almost two years older then these beta drivers, so obviously the beta drivers should be the first choice. These drivers are the ones I use now. I also had some problem with my OCZ Vertex 3 MI, like most owners of this hardware, and the problem was the unstable firmware. I am using the latest firmware now, which is 2.15, and that made the system alot more stable. The third problem is happening in POST: my logitech G110 keyboard features an USB hub and connection for media. These kind of USB keyboards had some problem with recognision and initialisation in the UEFI BIOS. For that I also updated to the latest BIOS for my motherboard.
All in all you can see I discovered and tried to fix a lot of different causes for BSODs. I also ran memtest once on the system for two hours, but this was in Dual Channel setup. Didn't gave any errors anyway.The latest minidump is created by the use of Verifier. I turned verifier on to test the two drivers for my AMD HD6970(crossfired). After 5 minutes in windows the BSOD appeared. I am using AMD Catalyst 12.1 drivers. I tried this, because the BSODs all are different then the ones I had on previous Windows 7 installations (on the same pc), but the only thing I changed in the current installation, was the AMD 12.1 drivers.I reinstalled windows about two weeks ago, after using Secure Erase on my SSD. I installed only the latest drivers for all the things that need drivers. The complete installation, including windows updates and drivers, was without any fault. One day later the first BSOD appeared, etc. I use the system to play Battlefield 3 only, since the fresh install. Strangely, I played more then 50 hours in the game, without any crash or BSOD! The new AMD FX-8150 processor is the first to support native 1866 MHz DDR3. The motherboard specification showed that the board supported 1866 (OC), thus it's seen as an overclock. I set all settings in bios like the ram specificiation told, which is: 9-11-9-27 2T @1.65V. Still, it could be that the 1866 MHz is too much on standard NB voltages? It's something I couldn't find an answer to on the internet, and since I never overclock I don't have that much experience with the voltages.
All BSODs happened in different situations, like just after windows log in, or when I start a program, or when idling, or when browsing the internet.Since I couldn't figure out any more usefull details out of the minidumps, I hope someone here with more experience could check the attached files.
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Feb 20, 2012
I have a new Asus N53SM running Windows 7 64. I have installed no extra hardware outside of a mouse and a external hard drive and it stopped yesterday, probably on going to sleep.I have done your steps 1 to 5 but the step "perfmon /report" fails to write the html file, I tried it three times including from the dos prompt as admin. This is my second asus in a week. If I can't fix it I will replace with something else.
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Dec 21, 2009
I just built my first computer and am now attempting to do an install of Windows 7 Professional (64 bit). I am encountering BSOD during the install.
I downloaded the ISO and burned it to disc and had BSOD issues. At first I thought possibly that it was the ISO or the burn, but now I am using a disk that has been used successfully on other computers.
My specs are as follows
Gigabyte P55-UD4P (F3 bios)
Intel i5 750
4 GB of Crucial DDR3 RAM (2x2GB)
WD Caviar Black 640 GB Hard drive
Sapphire Radeon 5850HD
I have adjusted the BIOS to boot to the DVD drive first. In addition, the BIOS came not set to AHIC (I think that is what it is called. I heard that it can cause problems.) I have made no changes in the BIOS.
I have encountered BSOD at different times. First I got it during the Windows 7 installation, at 1%. Now I've gotten it before you are even able to select the language to install it in (the first screen you are presented with I believe).
I have gotten different errors, but unfortunatly I only wrote one of them down, the most recent. It says "PAGE_FAULT_IN_NONPAGED_AREA" and the tech info says: "STOP: 0x00000050"
I really don't know exactly where to start to troubleshoot this. I really don't know if it's a hardware or software issue.
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Mar 23, 2012
I needed to reinstall windows on my laptop, but I had to recover some files from the hard drive, so I took the hard drive out and connected it to my desktop PC. I installed the windows on the hard drive using my desktop PC too, because the laptops DVD ROM doesn't work anymore. I successfully installed windows on it, everything worked. I put the hard drive back in the laptop, booted the laptop and it popped up a BSOD saying:Check for viruses on your computer. Remove any newly installed hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK/F to check for hard drive corruption, and then restart your computer.Technical information:***STOP 0x00000073(OXFC8D3640), 0xC0000034, 0x00000000, 0x00000000
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May 30, 2012
I finished building a day trading PC and had a BSOD last night with a 0x0000016 stop error. The minidump is attached. System Specs:
AMD A6-3650
Asus F1A55-M LX Plus M/B
8 GB DDR3 Ram
Sapphire Flex Radeon HD 6450
2 WD HDD's in RAID1
SeaSonic M12II 620 Bronze PSU 620Watt
3 Asus Monitors
Clean Install Windows 7 HP x64 with Important updates
Catalyst 12.4 Drivers
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Nov 21, 2011
Firstly, my apologies that I am making a thread as a first post, I hate to do it but am pulling my hair out at the moment.After reading through the BSOD posting instructions I have a small issue. As I cannot get further than just before the windows logo appears due to this BSOD, I cannot (that I know of) post a crash dump of the issue.I am currently attempting to build a crash repair DVD from my laptop, but am also looking at using the USB method.
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Nov 26, 2011
Been regularly getting BSOD with STOP message of ntfs for a few weeks now. I have attached the zip file and also a screenshot. I am running Windows 7 Home Premium x64 retail upgrade. Installed about a year ago. The original operating system was Vista ultimate. I have upgraded the motherboard driver today and haven't had the BSOD since (touch wood) but not 100% that it was that.
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Dec 16, 2011
Windows 7 is. . . - x64 Ultimate - the original installed OS on the system? Nopeelf Built - an OEM or full retail version? I got it from college... - OEM = came pre-installed on system - Full Retail = you purchased it from retailer -What is the age of system (hardware)? a year .... - What is the age of OS installation (have you re-installed the OS?) Just recently installed, a few weeks ago
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Mar 12, 2012
If I were to stop the scvhost.exe task, the BSOD wont appear. That's all i know of the symptoms.
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Apr 29, 2012
so lately ive been getting BSOD all the time,i cant play a game more than 15 min before i get BSOD, and when im surfing it takes a little bit longer but after an hour or two of doing NOTHINg on the computer, i still get bluescreen. i dont know what to do, i think its the graphic card that is messing with me. because if i touch it, i almost get burnt, its really hot. error code is stop: 0x00000124 (0x0000000000000000, 0xfffffa8007c9c028, 0x00000000f2000000, 0x00000000002008f) ive never posted here, nor do i know alot about this
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Jun 18, 2012
I've been having random BSOD crashes for the past week. Also, multiple attempts to fix the BSOD problem by using System Restore has resulted in a BSOD crash.Every BSOD has displayed "STOP: 0x000000F4" To my knowledge, no new hardware has been installed on my computer in several months.
Here is my Windows 7 info:
Home Premium 64 bit
Original OS
OEM
Age of system and OS installation : 2 years
I have attached my BSOD and PERFMON files for your perusal. Hopefully this will be a short and sweet fix. I really don't want to buy a new computer or have to reinstall Windows 7.
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Jul 29, 2012
I've been getting the BSOD about 2 minutes after startup. During those 2 minutes, I won't be able to open anything and many of my background apps crash. I managed to reach Safe Mode
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