AverMedia DVD EZmaker USB Gold Not Working On Windows 7 64 Bit?

She was using a Dazzle 100 for the first couple days with no problems, then suddenly every time she would connect it, it would attempt to redownload the drivers. And when trying to use it, she would receive a "product being used by another program" error. After spending an entire day searching for a solution, I discovered that it was a common Dazle 100 problem with Windows 7, and we gave up and decided to purchase an Avermedia DVD Ezmaker Gold, which is listed on windows compatibility checklist as compatible with Windows 7 64 bit. The product arrived in the mail, and after first being connected, gave a "driver error" message.When the drivers finally installed, attempts to use the product are met with no video or audio feed by the program that came with it, and a "check to see that its working properly and not in use" and "parameter is incorrect" error on third party software. A driver check from the computer manufacturers site says all the drivers are up to date.