Starts, Logs In And Then Does Nothing....

May 21, 2009

A friend has a laptop with Vista Home Basic SP1 and fully patched. Recently, she boots up the laptop. Brings her to the login screen. She enters her password and it continues. It shows the "welcome" screen with the circular thing and sits there. The hard disk occasionally works but eventually it's stuck at the welcome screen.

Same thing happens in safe mode but I get to the black screen with "Safe mode" and the Vista version on the screen. Get the cursor only. Press Ctrl-Alt-Del, click on Task Manager but nothing happens. Tried a system restore [using MDOP when I brought it to the office] as well as other tools in MDOP. Detects no bootup errors. Ran the system file repair utility [or whatever it's called] and no files were repaired.

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