Reinstall OS: Viruses Show Again

Sep 17, 2009

My friend has a Hewlett Packard desktop computer that is approximately 3 years old. She is running Windows XP. All she has is the repair installation disk. She let one of her teenage grandsons get on her computer this past weekend and now she has 2 viruses that her security program says can't be removed. She originally had 3 viruses but the one that was located in the registry seems to be gone. The other two are both located in CSIDL_SYSTEMuac*.dll. She chose to quarantine the files, but every time she scans it picks them up again. She is using SecureIt which is provided through our ISP. She can boot her computer but she can not get online. We live in a rural community and the nearest computer repair shop is 100 miles away. Based on everything she's described to me I think her best bet is a reinstall of the OS. I'm asking someone to help me help her. Would a repair installation get rid of these viruses?

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May 23, 2009

I had to create a windows recovery disk

I used it to system restore her system to a date before she had set her password

and on the menu it said install vista

and on my old laptop that my dad has it's a 2gb compaq presario

they're not made anymore

it has low memory it's very slow and really

hardly useable without getting very stressed

so if I used the recovery disk I created

and click install vista

will it be like a new laptop?

there's nothing needed on the laptop

so nothing is being lost by resetting the laptop

it's got vista home premium x86

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