What Is Normal? (Do I Have A Virus?)

Dec 6, 2008

I have an HP dv5-1000us running Vista Home Premium 64, and I've had it for several months. Recently it has developed a tendancy to randomly freeze solid (no control alt delete, no coming back from being frozen, must hard restart). It got much worse when I tried to install the new Zune update (3.1); now it will freeze like clockwork about 3 minutes after I open Zune. If I don't open Zune, it's much more random but it still happens. Another symptom is that I started getting a message that my sound driver software had to close due to a "problem". Sound still works, I just get the annoying message. Nothing I do seems to fix it, including Bios flashing, driver/device install/reinstall, etc.

I was really surprised when I looked at the system monitor. I have 4 gigs of RAM installed, and it runs at a steady 1.7gb usage with no programs open. I have disabled the animation stuff, too. When I open Zune it shoots up to around 2gb. The processor varies between 4 to 20% with no programs open, and is at 95-99% when Zune is open. As I'm typing this, I have flock, skype, and outlook open, the processor is running at about 30% and the RAM usage holds at a steady 1.76gb. Question: Is this normal? Or is it time (already) to bust out the restore disks?

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Microsoft Virus Free Scan And Remove Any Known Virus Such As Trojan Win32.murlo.?

Mar 23, 2008

"If your system is a Microsoft product and you have your 20 digit registration number, you can go to the Microsoft web site, and they will do a free scan and most likely remove any known virus such as Trojan win32.murlo." Is this true, and where would I find my 20 digit registration and what is the web site?

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Apr 14, 2009

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I ran Spyware Doctor and this is the infection location:

HKEY_USERSS-1-5-21-506413866-1318214124-3902625216-1001SoftwareMicrosoftWindowsCurrentVersionRun, german.exe

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