System Restore Applet Fails To Open / Windows Updates Download But Fail To Install

Jul 29, 2009

A friend's Vista SP1 PC is failing to install Windows Updates and also some other updates such as those for Itunes. The symptom is that the updates get downloaded but the installation phase never finishes (he's left it for 12 hours!). In the case of the Windows Updates, there are several updates that try to install themselves as the PC is shutdown or even restarted, but the message "Installing 1 of 6" never advances: the only recourse is to switch the PC off.

As I was looking at the PC, I noticed one thing which may have a bearing on this and may even be the cause: the System Restore applet (windowssystem32 strui.exe) fails to run. It displays an initial User Account Control window but the "Restore System Files and Settings - choose a restore point" window never appears. No error message is displayed and there are no entries in any of the Event Log logs.

It occurred to me that if System Restore is buggered, this might prevent any updates working if the first thing they try to do is to create a restore point before installation begins. I can't find any reference to System Restore failing to open its initial Window - I've looked on support.microsoft.com and done a general Google search for "Vista System Restore fails". All the info seems to describe possible problems if you get slightly further and select a restore point which then fails to install properly.

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Jan 25, 2009

Problem signature:
Problem Event Name:APPCRASH
Application Name:iexplore.exe
Application Version:8.0.6001.18241
Application Timestamp:48ae8fee
Fault Module Name:kernel32.dll
Fault Module Version:6.0.6001.18000
Fault Module Timestamp:4791a76d
Exception Code:c06d007e
Exception Offset:000442eb
OS Version:6.0.6001.2.1.0.768.3
Locale ID:2057
Additional Information 1:5e45
Additional Information 2:a2fdfe7c86f01abc55834702e464686d
Additional Information 3:84fc
Additional Information 4:b9417b166caabe190aef712546e2a930

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May 29, 2008

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Sep 10, 2008

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