Cant Log On - Password Not Recognised

Jun 15, 2008

My password (administrator) and wife's password are not being recognized, therefore we cannot log onto windows. We are certain the correct passwords are being entered. My password includes an uppercase "U" but I noticed that when I hit shift+U a charecter is not entered and the cursor moves one space left. When I strike U with the capslock on a charecter is entered but the password is still not recognized. I tried to boot into safe mode but I am still required to enter a password and encounter the same problems.

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