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May 7, 2009

We just got a couple new Dell Optiplex 360 w/ XP and we need one to run SP2, not SP3. However, because we didn't update the machine--SP3 came w/the factory install--all the instructions I've found for uninstalling SP3 here and elsewhere don't apply as far as I can tell.1) Add/Remove w/ updates checked shows no service pack updates, SP2 or SP3 2) Windows Update history likewise shows no service pack updates 3) System info shows SP3.

The reason for the back up is the Cannon IR1310 printer attached to the machine locks the computer for 20-30 seconds before each print job. Updating drivers has not helped and we had the same issue with the last machine in that office--we had to back that up to SP2 after installing SP3 for the same reasons. No problems with network printers, just the local one and I think it is a printer-incompatability problem when using SP3.

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