Modem Removed By Computer Shop?
Aug 21, 2005
I'm probably going to sound like a newbie, but here goes.The computer shop recently formatted my computer and installed Windows XP Home with SP2, anyway when I got my computer back I was missing a modem which according to a printout I had done previously was a HSP56 MR.I called this shop to ask them why they had removed this modem when all that was asked of them was to format and install Windows XP Home on my computer.They had removed this without my permission.Their excuse for doing this was that the modem was virtually useless because the XP Home with SP2 rendered it incompatible? And that most ISP's don't even recognize them anymore? This from the very same computer shop who sold me a computer with a pirated version of XP.
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Aug 7, 2005
The problems we're having don't sound very similar, but they all happened around the same time.
Internet explorer only works if we put in the full address, with the "http://www." and everything. If we try to leave any part of the address out, it takes several minutes and then normally tells us that the page could not be found.
Accessing the "My Computer" for the first time takes several minutes. We've had to add direct links to all of our drives in order to get any work done.
When we open up pictures, they show up in "Jasc Paint Shop Photo Album" just fine. Then we get a window that says "Server Busy. This action could not be completed because the other program is busy." It doesn't matter whether we chose "Switch to" or "Retry," the window just keeps popping up again.
In addition, our computer is no longer able to communicate with our printer, but if I remember correctly, that problem occured before the ones I've listed above. I only include it here for completeness.
I've run McAfee, at least one on-line virus scanner, and Ad-aware on this system. None have turned up any problems. I've been suspicious of the "CT*" programs, but besides some coincidental evidence, I don't really know anything.
Thank you very much!
Logfile of HijackThis v1.99.1
Scan saved at 9:36:32 PM, on 8/7/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:WINDOWSSystem32smss.exe
C:WINDOWSsystem32winlogon.exe
C:WINDOWSsystem32services.exe
C:WINDOWSsystem32lsass.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:WINDOWSsystem32spoolsv.exe
C:Program FilesIntelIntel Application Acceleratoriaantmon.exe
c:PROGRA~1mcafee.comvsomcvsrte.exe
C:Program FilesCommon FilesMicrosoft SharedVS7DEBUGMDM.EXE
C:Program FilesCanonMultiPASS4MPSERVIC.EXE
C:WINDOWSSystem32
vsvc32.exe
C:WINDOWSSystem32svchost.exe
C:WINDOWSSYSTEM32oneLabsvsmon.exe
C:WINDOWSSystem32MsPMSPSv.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSExplorer.EXE
C:WINDOWSsystem32ctfmon.exe
C:Program FilesIntelIntel Application Acceleratoriaanotif.exe
C:WINDOWSsystem32dla fswctrl.exe
C:WINDOWSsystem32CTHELPER.EXE
C:WINDOWSSystem32DSentry.exe
C:Program FilesDellMedia ExperiencePCMService.exe
C:PROGRA~1mcafee.comagentmcagent.exe
C:Program FilesMUSICMATCHMUSICMATCH Jukeboxmm_tray.exe
C:PROGRA~1mcafee.comvsomcvsshld.exe
C:Program FilesQuickTimeqttask.exe
C:Program FilesCanonMultiPASS4monitr32.exe
C:WINDOWSSystem32fxredir.exe
C:Program FilesCanonMultiPASS4MPTBox.exe
C:WINDOWSspecialoffers.exe
c:progra~1mcafee.comvsomcvsescn.exe
C:Program FilesMUSICMATCHMUSICMATCH Jukeboxmmtask.exe
C:Program Filesone LabsoneAlarmzlclient.exe
C:Program FilesLavasoftAd-aware 6Ad-aware.exe
C:WINDOWSsystem32LVCOMSX.EXE
C:Program FilesLogitechVideoLogiTray.exe
C:WINDOWSSpecialOffers.exe
c:progra~1mcafee.comvsomcvsftsn.exe
C:Program FilesMessengermsmsgs.exe
C:Program FilesLogitechVideoLauncher.exe
C:Program FilesLogitechVideoFxSvr2.exe
C:Program FilesMicrosoft OfficeOFFICE11OUTLOOK.EXE
C:Program FilesMicrosoft OfficeOFFICE11WINWORD.EXE
C:Program FilesMSN Messengermsnmsgr.exe
C:Program FilesInternet Exploreriexplore.exe
C:WINDOWSsystem32winlogon.exe
c:PROGRA~1mcafee.comvsomcshield.exe
C:WINDOWSsystem32utilman.exe
C:PROGRA~1JASCSO~1PAINTS~1pspa.exe
C:WINDOWSsystem32 askmgr.exe
C:Program FilesMicrosoft ActiveSyncWCESCOMM.EXE
C:DOCUME~1MirlandaLOCALS~1TempTemporary Directory 1 for hijackthis[1].zipHijackThis.exe
R1 - HKCUSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Start Page = http://www.dell4me.com/myway
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Start Page = http://www.dell4me.com/myway
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:Program FilesAdobeAcrobat 6.0ReaderActiveXAcroIEHelper.dll
O2 - BHO: (no name) - {3023AF97-870E-476A-B30E-3923DF2B84BD} - (no file)
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:WINDOWSsystem32dla fswshx.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:progra~1mcafee.comvsomcvsshl.dll
O4 - HKLM..Run: [NvCplDaemon] RUNDLL32.EXE C:WINDOWSSystem32NvCpl.dll,NvStartup
O4 - HKLM..Run: [PRONoMgr.exe] C:Program FilesIntelNCSPROSetPRONoMgr.exe
O4 - HKLM..Run: [IAAnotif] C:Program FilesIntelIntel Application Acceleratoriaanotif.exe
O4 - HKLM..Run: [dla] C:WINDOWSsystem32dla fswctrl.exe
O4 - HKLM..Run: [CTSysVol] C:Program FilesCreativeSBAudigy2Surround MixerCTSysVol.exe
O4 - HKLM..Run: [CTDVDDet] C:Program FilesCreativeSBAudigy2DVDAudioCTDVDDet.EXE
O4 - HKLM..Run: [CTHelper] CTHELPER.EXE
O4 - HKLM..Run: [AsioReg] REGSVR32.EXE /S CTASIO.DLL
O4 - HKLM..Run: [UpdReg] C:WINDOWSUpdReg.EXE
O4 - HKLM..Run: [DVDSentry] C:WINDOWSSystem32DSentry.exe
O4 - HKLM..Run: [PCMService] "C:Program FilesDellMedia ExperiencePCMService.exe"
O4 - HKLM..Run: [TkBellExe] "C:Program FilesCommon FilesRealUpdate_OB
ealsched.exe" -osboot
O4 - HKLM..Run: [VSOCheckTask] "c:PROGRA~1mcafee.comvsomcmnhdlr.exe" /checktask
O4 - HKLM..Run: [MCAgentExe] c:PROGRA~1mcafee.comagentmcagent.exe
O4 - HKLM..Run: [MCUpdateExe] C:PROGRA~1mcafee.comagentMcUpdate.exe
O4 - HKLM..Run: [MMTray] C:Program FilesMUSICMATCHMUSICMATCH Jukeboxmm_tray.exe
O4 - HKLM..Run: [VirusScan Online] "c:PROGRA~1mcafee.comvsomcvsshld.exe"
O4 - HKLM..Run: [QuickTime Task] "C:Program FilesQuickTimeqttask.exe" -atboottime
O4 - HKLM..Run: [monitr32] C:Program FilesCanonMultiPASS4monitr32.exe
O4 - HKLM..Run: [fxredir] C:WINDOWSSystem32fxredir.exe
O4 - HKLM..Run: [MPTBox] C:Program FilesCanonMultiPASS4MPTBox.exe
O4 - HKLM..Run: [UpdateManager] "C:Program FilesCommon FilesSonicUpdate Managersgtray.exe" /r
O4 - HKLM..Run: [SpecialOffers] C:WINDOWSspecialoffers.exe
O4 - HKLM..Run: [mmtask] C:Program FilesMUSICMATCHMUSICMATCH Jukeboxmmtask.exe
O4 - HKLM..Run: [Zone Labs Client] C:Program Filesone LabsoneAlarmzlclient.exe
O4 - HKLM..Run: [Ad-aware] "C:Program FilesLavasoftAd-aware 6Ad-aware.exe" +c
O4 - HKLM..Run: [LVCOMSX] C:WINDOWSsystem32LVCOMSX.EXE
O4 - HKLM..Run: [LogitechVideoRepair] C:Program FilesLogitechVideoISStart.exe
O4 - HKLM..Run: [LogitechVideoTray] C:Program FilesLogitechVideoLogiTray.exe
O4 - HKCU..Run: [SB Audigy 2 Startup Menu] /L:ENG
O4 - HKCU..Run: [MsnMsgr] "C:Program FilesMSN MessengerMsnMsgr.Exe" /background
O4 - HKCU..Run: [ctfmon.exe] C:WINDOWSsystem32ctfmon.exe
O4 - HKCU..Run: [H/PC Connection Agent] "C:Program FilesMicrosoft ActiveSyncWCESCOMM.EXE"
O4 - HKCU..Run: [SpecialOffers] C:WINDOWSSpecialOffers.exe
O4 - HKCU..Run: [LogitechSoftwareUpdate] "C:Program FilesLogitechVideoManifestEngine.exe" boot
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:Program FilesLogitechDesktop Messenger8876480ProgramLDMConf.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:PROGRA~1MICROS~3OFFICE11EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:WINDOWSSystem32msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:WINDOWSSystem32msjava.dll (file missing)
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:Program FilesMicrosoft ActiveSyncinetrepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:Program FilesMicrosoft ActiveSyncinetrepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:Program FilesMicrosoft ActiveSyncinetrepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:PROGRA~1MICROS~3OFFICE11REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O15 - Trusted Zone: *.lego.com
O15 - Trusted Zone: *.musicmatch.com (HKLM)
O16 - DPF: ppctlcab - http://ppupdates.ca.com/downloads/scanner/ppctlcab.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://ppupdates.ca.com/downloads/scanner/axscanner.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/...eInstaller.exe
O16 - DPF: {4E7BD74F-2B8D-469E-DEFA-EB76B1D5FA7D} - http://www.ez-tracks.com/downloader/...cial/eztdl.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/...6/mcinsctl.cab
O16 - DPF: {52ADE293-85E8-11D2-BB22-00104B0EA281} (MS Investor Ticker) - http://fdl.msn.com/public/investor/v7/ticker.cab
O16 - DPF: {54B52E52-8000-4413-BD67-FC7FE24B59F2} (EARTPatchX Class) - http://simcity.ea.com/update/EARTPX.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab30149.cab
O16 - DPF: {928626A3-6B98-11CF-90B4-00AA00A4011F} (SurroundVideoCtrl Object) - http://www.homesteadhotels.com/minis...d/MSSurVid.cab
O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - https://echat.us.dell.com/Media/Visi.../TLIEFlash.CAB
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://messenger.zone.msn.com/binary/ZAxRcMgr.cab
O16 - DPF: {9B03C5F1-F5AB-47EE-937D-A8EDA626F876} (Anonymizer Anti-Spyware Scanner) - http://download.zonelabs.com/bin/pro...tor/WebAAS.cab
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/sh...19/mcgdmgr.cab
O16 - DPF: {C36661D7-3590-45B1-80B5-520839E94DAD} (MaxisSimCity4PatcherX Control) - http://simcity.ea.com/update/MaxisSimCity4PatcherX.cab
O16 - DPF: {E6EB803E-DD89-11D3-80C4-0050DA2E09D0} (LightSurfUploadCtl Class) - http://picturecenter.kodak.com/activ...oadControl.cab
O16 - DPF: {F229AB32-7BF9-4225-B78F-B4680AE6FC23} (Snapfish File Upload ActiveX Control) - http://www.snapfish.com/SnapfishUpload.cab
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:WINDOWSSystem32CTsvcCDA.exe
O23 - Service: IAA Event Monitor (IAANTMon) - Intel - C:Program FilesIntelIntel Application Acceleratoriaantmon.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:PROGRA~1mcafee.comvsomcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:PROGRA~1McAfee.comAgentmcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - McAfee, Inc - c:PROGRA~1mcafee.comvsomcvsrte.exe
O23 - Service: MpService - Canon Inc - C:Program FilesCanonMultiPASS4MPSERVIC.EXE
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:Program FilesIntelNCSSyncNetSvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:WINDOWSSystem32
vsvc32.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:WINDOWSSYSTEM32oneLabsvsmon.exe
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Aug 10, 2005
I have had an issue just crop up on my dell dimension 4550 running xp pro, 2.53 p4 with 1 gig of ram. Seems that everything is fine until I connect to a web page. I can start IE, and everything is fine, utilization is 0-20%, but once I type in a url and hit go, cpu goes to 100%, eventually the web page loads after a few minutes or more(on dial up, 56k) where this only took seconds in the past. Have current virus defintions, running ms antispyware also current. If I finally disconnect from the internet, and close IE, cpu utilization goes back down. I gave up and restored from a ghost image from a month ago back when i know it was working, and it still is doing the same thing and it has me stumped. I was thinking maybe its having hard drive issues, but it works fine unless I connect to the internet. Also, I can simply bring up IE and it works fine, no pegged CPU, but as soon as I connect to my isp and try to load a web page, cpu goes to 100% and does not recover. Looking at task mngr, ieexplorer and explorer.exe are really the only things that are taking all the cpu time.
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Jul 31, 2005
When I run the Event Viewer (eventvwr.msc) and go to Event Viewer (Local) System I noticed I have a long list of errors with a Source of Service Control Manager, Event 7001, and Property > Description of: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.As I have no telephone modem installed (I use cable) how do I stop this error from appearing in Event Viewer to me it makes no since to have time wasted checking on this service/event.
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Sep 4, 2005
I had the machine into the shop for days. One day I stepped in, and they had
something they said was the Internet connection [not the 56k modem] plugged in.
I never saw it used, just connected.Thinking about this since all they had was a wire was why can't I do that instead of this 56k modem ?They said something about I can if I use road runner.What are they talking about ?It shows my 1394 connection this moment as active. @ 400 bps.Before I took it to the shop, my LAN and 1394 were both disabled.I'm thinking this 1394 being enabled may be what's slowing my modem down now.If that's true I'd just as soon have the 1394 disabled again.more pix @ http://members.toast.net/cbminfo/index.html
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Feb 14, 2006
I have just upgraded to XP and can't log to internet. Phone connection fine, modem looks good in device manager. I've tried remove/install on modem , drivers , ports , ISP software. Tried downloading generic driver from agere 8.3 version. I read in some forum that Agere version 8.2 and 6.04 will work but you have to subscribe to a site like modemsite.com for a fee without knowing if it will work.I borrowed a friends external robotics modem and it worked fine. The internal lucent win v.90 k56modem worked fine with ME but will not with XP. I have been reading and searhing diligently with no luck, then I remebered this site from about 2 / 3 years ago when this forum helped me with a virus problem.
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