Windows 8 Install - Lost Administrator Password

Oct 28, 2012

Installed Windows 8 on my desktop. Bought another licence (download) for my wife's laptop. Everything went fine until I used netplwiz to change her to the administrator and only user. I thought that went ok but now she is the only user and I'm being prompted for a password everywhere which doesn't work. I can't even run a third party application from a thumb drive. I wouldn't mind reinstalling Windows 8 if that's the fix but I couldn't find the executable after it downloaded and installed. I probably wouldn't be able to execute it anyway without admin privileges. Tried to buy yet a third copy of Windows 8 to reinstall on the laptop and I couldn't even do that without admin privileges.

How to recover or reset the admin password or how to reinstall Windows 8?

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I had occasion to employ Toshiba to remove some malware from a Toshiba Satellite laptop. Some time later I needed to uninstall an Ap and discovered there was need for a Supervisor password. I am assuming the tech set that up (why?) as I had installed considerable Aps earlier without needing a password. How can I reset the Administrator password to none required?

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Normally I'd say just reinstall the OS, but apparently we need access to this account.

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What are my options besides deleting the user (it is actually for me)?

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