Setup Installation :: Dell Ultrabook - Windows 8 Install Blank Screen
Feb 15, 2013
The problem I have now is when turning on my laptop it stays at the Dell logo for about 5 minutes before continuing to attempt to load windows, this is in UEFI mode. In legacy mode, it loads past the Dell logo in seconds, but this does not load windows.
I am trying to reinstall windows with the Dell windows 8 Home premium disk. When the disk finally loads, it just stays on a black screen, and I've left it for about an hour and it will not load.
I have tried using Hirens boot CD (USB) to load Mini windows xp, but that does exactly the same. I can load Linux from the usb but not windows. However, I have never used Linux so I cannot do anything in Linux to attempt to fix it, as I do not know what I'm doing inside Linux.
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Mar 3, 2014
Just got a new laptop which came with windows 8, It's an Asus Zenbook UX302LG. I tried Windows 8 a bit during the developer preview, but I'm really not that familiar with things, anywho. So this has a touch screen, and I've been using it a fair bit, but I'm curious about 8.1. Being the "newer" version", from what I've seen it has some improvements over regular 8 in some areas, like the apps screen looks a little tidier.
What I'm wondering though is does it also remove some of the touch features I would be using with a touch screen? Or just make them more mouse friendly. Long story short, given I have a touch screen which I am using, should I upgrade to Windows 8.1? Or will I have a better experience with regular 8?
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Oct 20, 2013
OK, I have an Avatar Pitbull Gaming Computer. I have a blank ssd and i have the WIM file and WINPE on a flash drive trying to install from the flash drive. When I boot to the flash drive i get a black screen that says operating system loading??? There is no operating system so im at a loss.
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Jun 13, 2013
I currently have Windows 7 installed on my HDD and I have a Windows 8 Upgrade key. I bought a brand new SSD that I wish to install Windows 8. Am I correct in understanding that the SSD requires an existing OS on it before it can install the Win 8 Upgrade properly? I have tried installing the Upgrade on it alone but the installation hangs at 87% of "preparing files for installation".
If I am required to install Windows 7 onto the SSD first, am I able to install it as a dummy so that I can go through with the Win 8 Upgrade without it affecting my Windows 7 activation on the HDD? I plan to format my HDD to use as a secondary drive at a later date but not right now.
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Jan 16, 2014
I just reset my laptop and am upgrading to 8.1. This is the third time I have tried upgrading and every time it results in a blank black screen. I believe it has to do with video drivers. By a blank black screen I mean totally blank. There is no backlight and there is no cursor. I had this problem when it upgraded the intel graphics driver to the .3345 version so I went into safe mode and rolled it back. After the reset I uninstalled all intel graphics driver and used the microsoft driver. When I update to 8.1 I get the black screen even with this video driver. I will keep trying using the stable intel driver to see what happens.
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Sep 15, 2013
I downloaded Windows 8.1 from MSDN. When I tried to run the setup from Windows, it said the OEM key is not supported with Windows 8.1. I surely can use a retail key from the MSDN account but that is my office account, and I should be able to use the key that I paid for anyways.
For example, on the desktop PC, when I edited the ISO file to bypass setup from asking for the key, I could simply activate using my original Windows 8 key after the installation was completed. I don't want to see anything weird happen to my existing recovery functionality and stuff so i was thinking about updating Windows to 8.1 instead of clean install.
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Dec 15, 2012
I recently bought a lenovo u410 ultrabook that has a ssd built in. I am wondering if there is a way to move the OS to the ssd?
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Mar 21, 2014
I have bought a Dell Inspiron 15R which arrived this week. I have already decided that I am going to install my own copy of Windows 8.1 Professional on to my system.
I have tried this several times now and I keep failing. I am booting from my DVD and the install goes fine. However during install I am normally prompted to enter my Serial for 8.1 and it does not do this. It progresses as though everything is ok, I can format the Hard drive and then it proceeds to install Windows 8.1.
Once fully installed I then go to see if it is activated and to my surprise it is. It has activated with the same Serial as the OEM that came with the laptop.
I have also noticed that this copy of 8.1 cannot join the laptop to my own domain (the options to do this are greyed out) which I am also wanting to do. So this copy of 8.1 is not the copy I am trying to install.
How can I install my own copy of 8.1. I think this is something to do with Dells bios configuration but not sure where to start.
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Oct 18, 2013
I have 2.5 years old Dell Inspiron 15r n5010 with Intel Core i3 processor (M370 @2.4 GHz) and 3gb RAM. Right now I have Windows 7 (64 bit) installed on my machine. I have two questions:
1. Can I install Windows 8.1 (64bit) on my machine?
2. There is no driver available for Windows 8 for this series of laptop on Dell's site. In that case, can I use Video, Wireless LAN, Bluetooth drivers of Windows 7 (64 bit) for Windows 8.1 (64 bit)?
P.S.: Dell provide drivers for Windows 8 for Inspiron 15r n5110 series of laptop. Can I use n5110 series of drivers on my n5010 series of laptop?
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Jul 9, 2013
I got the replacement hard drive from Dell that I was told would come with Windows 8 and drivers preinstalled. Well I installed the hard drive and it tells me that NO OS can be found. I didn't have a chance to make backup discs of my own but Dell sent a Windows 8 Recovery Media CD with the laptop and now with the replacement hard drive.
When trying to install Windows 8 onto the new hard drive I get to the part where it tells me to choose a partition to install Windows 8 on and none of them will let me. There are 5 to choose from and I don't know what to do to get past this. The biggest partition which is 5 has about 934GB of space left out of 1TB but as I mentioned I can't choose it or any of the other ones for installation.
I've never had trouble like this reinstalling other versions of Windows.
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Jul 3, 2014
I have an asus s500ca ultrabook it has a 24gb ssd which is being used as a cache drive and a 500gb HDD which has windows installed on it. If I wipe out the 500gb hdd and re-install windows 8.1 on it and leave the 24gb drive alone will it still act like a cache drive?
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Aug 19, 2013
I have been given a dell inspiron 531 with 64 bit AMD processor, running 32 bit vista home basic, that has responded well to RAM upgrade to 4GB.
I want to install 64 bit win 8 pro media centre which I have on an original MS CD. either over current vista or on separate partition as dual boot.
For some reason the dell wont read the MS win 8 64 disk (or any other original MS OS disks I have (vista-32/7-64/8-32)) but reads pretty much everything else (DVD's excepted as currently has no DVD reading software.)..either through explorer or during boot..it is not only original ms discs that are a problem as dell won't read Windows 8-64 enterprise trial iso I burned myself either.
I have tried turning off security software (MS security essentials/MS firewall)..no change.
CD's all read fine via explorer on my lightly hopped up HP tx1340ea running win 8-64 pro media centre.
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Sep 15, 2014
I have a Dell Inspiron 15R SE 7520 laptop that came with Windows 8 Core edition pre-installed. This laptop has never worked properly for some reason. It won't shutdown the normal way (it'll just stay on the shutdown screen forever) and it never comes back from sleep without a BSOD along with other troubles that haven't been solved by updating drivers,etc.
I decided I want to do a clean Windows 8.1 re-install and upgrade on my laptop to get rid of these problems, but it's been ages since I last did this (back in Win2K times, I used to dual boot Slackware Linux) and I've bee reading about all this UEFI, Secure Boot,etc and quite frankly it's making me quite nervous. I was even planning on taking this chance to dual boot some linux distro, but it looks sooo difficult. Things are much more complicated these days for the tinkerer!
I need to make sure I can get back to a running system quickly.
For starters, here is how the hard drive is partitioned: [URL] ....
And this is the Diskpart output : [URL] ....
Why do I have 5 partitions? I understand the recovery partition, the OS partition and (after lots of reading) the ESP partition, but I'm not sure about the others. What do I need to keep? I've been reading around and I see some people recommend wiping the whole drive and starting from scratch. Is this a good ide?
I'll create the installation media from a windows 8.1 MSDN ISO using a USB drive. When I start the installation process it will ask me where I want to reinstall it to. Do I just choose the OS partition? Won't the recovery partition be based on a Windows 8 image and be useless from now on?
What's the best way I can get back to a fully working system in case I screw up somehow? I've made an image of my drive using Macrium Reflect free edition. But I read here that I cannot make an image of a GPT disk. Will this image I made work for getting back to a working system quickly in case I screw up?
As a last resort, I've made a Recovery USB using the Dell Backup and Recovery Method. In the extreme case that I screw up real bad, will this work to get back a factory-state system even if I've wiped my hard drive clean? I'm assuming this tool is for users recovering after a dead hard drive so it should work , right?
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Feb 29, 2012
I installed windows 8 to my machine. it has intel hd graphics. I can install it fine but once i try boot Windows 8 the screen goes black (screen is actually off). I can get it to work by plugging in a HDMI cable into thee hdmi slot and use a monitor. it works perfect like that but my laptop screen stays black. It must be the graphics driver. I tried updating the graphics driver and that didnt work. I then tried installing the driver from the dell site for Windows 7 and that didnt work.
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Jan 11, 2014
I have a Dell Studio XPS 9000 running Windows 7 home premium 64bit and a USB 3 card installed. I want to upgrade it to Windows 8.1. I also have an HP laptop Envy dv6 running Windows 8.1 USB 3 compatible. I also have an Intel SSD 335 Series 240 GB, on which I want the upgrade to be installed, and a USB 3 NexStar caddy.
I imagine the most elegant approach would be to load Windows 8.1 on the SSD via the caddy connected to the HP laptop which is connected to the Internet, and then install the SSD into the Dell Studio XPS 9000.
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Feb 16, 2013
After BIOS page passes, it loads for 10 seconds and crashes. Error screen disappears too quickly so can't take note. This is a new laptop.
Have tried 64 bit Windows 8 ISO and from Flashdisk.
LENOVO IdeaPad V480 161
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Dec 20, 2012
Cant install windows 8, it gets halfway through then I get the blue screen and message irql not less or equal, was wondering how to solve this? I am trying to install the 64-bit version and have an acer aspire with a 1.3ghz processor, 4gb of ram and 181gb free on my hard drive.
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Jul 15, 2013
I bought a new XPS 13" Ultrabook this year and all worked fine. However, all of a sudden the laptop does not boot anymore. I am wondering if there is a way to reinstall windows 8 or to recover everything? I made I diagnostic check (F12 when booting) but no errors are found. However, my problem is that the laptop has a) no CD player and b) I also have not received another device like a USB stick with the software with the laptop. How can I reinstall the system?
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Nov 14, 2013
I have a Dell Inspiron 1545, the screen is broke so I use an external monitor which doesn't project BIOS or Boot up so I cannot see anything. I found a thread on here that adds the Intel Graphics Driver for Mobile 4 Series for Windows 8 which I supposed would work on 8.1.
The link I installed:
Mobile Intel Series 4 and Intel HD Graphics 1st Generation. I installed it and restarted the laptop for the GUI to start.
But as I restarted, the screen was blank. I tried cycling through projection modes as I usually do, but this time It didn't work.
I have no clue of how to remove the driver to as I cannot see anything on the external monitor as I've tried it on 2.
I've tried booting into Safe Mode but as I've said, I cannot see anything on the screen so I'm not sure where I am.
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Mar 8, 2014
I'm trying to install windows 8.1 pro,I have tried USB and DVD. Both of which give me a black screen after the windows 8 loading logo.
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Mar 13, 2014
This is a Windows 8 OEM CD install, on an i7 x64 system. I have tried this with both UEFI and legacy modes.
I cleaned the drive and allowed setup to partition and format how it sees fit on an Intel SSD.
The system copies files, sets them up and reboots.
The blue windows logo is up for a minute, then the screen (not the PC) power cycles (probably due to a resolution change). It hangs there on a black screen. There is a mouse cursor that responds and the num lock toggles on the kb, but nothing else. CTRL-ALT-DEL does nothing.
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Jan 28, 2014
I have a Dell Inspiron 15z Ultrabook which has a Synaptics Touchpad, and after Windows 8.1 Upgrade, I lost the two finger tap right click feature, which worked fine previously. There is no option for it in the Dell Touchpad Settings, and after a Registry edit (Synaptics Clickpad - Right Click not working after windows 8... - HP Support Forum - 3053281) and Synaptics driver update, I got the feature back, except this time, when I tap with two fingers, it clicks both left and right, instead of only right (all other touchpad gestures work perfectly). I also tried the Two Fingers Scroll app, but did not like it.
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Jul 22, 2013
I have a Dell XPS12 Ultrabook (amongst other things) and out of the blue a white line of pixels popped up on my desktop. It is there no matter what windows or programs I have open through the desktop however when I go to the start screen or open any other tile it goes away....I've tried restarting, changing the resolution, etc and can't make the line go away. Its still under warranty if it was the screen, but in the past my experience with blown out pixels (white lines on the screen) has been a screen replacement because its there no matter what....this goes away in the start screen or any other tile.... None of my other laptops/tablets with windows 8 have done this before.
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Jan 20, 2013
I just got a new laptop, a Lenovo X230, for which I paid extra to have the OS on it as Windows 8 Pro.
So--now I have it, and Win 8 Pro 64 is installed and activated on it. I am a legal owner of Win 8 Pro.
However, I would like to do a clean install of Win 8 on the computer, to have it free of bloatware, etc. (In fact, I would like to set up a multi-boot with Win 7, and perhaps even triple boot with Xp as well. (I have installation media and my product keys for XP and 7 though, so those are not really a problem.)
The computer came with no discs at all. There is a procedure to make recovery disks. I may do that, but I think those will be to restore the computer to how it came from the factory, and therefore not usable for a clean install.
I don't see my product key for Win 8 anywhere. Not on the computer, not on any kind of card that came with it, etc.
I looked at the tutorial here for clean install of Windows 8, but it requires an install disc and product key. I have neither, although I am a legal owner of Windows 8.
Is there a way I can create (from my installed Windows 8) a win 8 install disk, that can be used for a clean install? Or a link to download one? Is there a way I can get my product key?
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Sep 12, 2013
I decided to install Win 8.1 RTM x64 yesterday but what I expected to be a breeze turned into a nightmare. Installation fails, I am even unable to get into Safe Mode.
I was running Win 7 Ultimate x64 before without any issues whatsoever.
I already described my issues here, with errors and logs: Windows 8.1 RTM installation fails on Dell XPS 1340
Changed memory from 2x4GB to original 2x2GB but completely same issue
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Oct 18, 2013
I am trying to upgrade from windows 8 pro to windows 8.1 on a samsung laptop. The download completes and installation starts.
After a while the following message appears "you cant install windows on a usb flash drive with setup"
I am not actually trying to install to a flash drive. I contacted Microsoft and after 5 hours they said that I should connect to the internet with a cable and not by wireless in order to solve the problem (this didn't work of course and I had told them that it was an install problem and not a download problem).
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Jan 27, 2014
Until very recently i was running Windows 8 with a 240 GB Sandisk SSD as a primary and a 2 TB Western Digital Green HDD as a storage. I decided to set up a RAID 1 setup so i purchased a second 2 TB HDD and installed it.
My intent was to run windows 8 off the 240 SSD as a primary and have a RAID 1 setup for my 2TB HDDs.
I learnt that my data configuration was set to AHCI. I decided to do a complete clean install and change the sata configuration in BIOS to RAID.
After successfully creating a RAID volume using my 2TB HDDs i proceeded to install Windows off my primary. I am however having difficulties in that it will not allow me to install windows on either drive.
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Nov 25, 2013
I have a Dell Inspiron 7720. I have created an uefi bootable usn flash disk with rufus 1.4b
I'm trying to boot from it so i can create a Windows 8.1 uefi installation and the problem is that the usb flash disk wont boot.
I have secure boot enabled and legacy option rom disabled.
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Aug 20, 2014
My laptop is Inspiron 17 3737.
When I close my lid, with the system set on not sleeping (just turn off back-light) and reopen it the screen remains blank. It happens even if I'm logged in, or not, or from sleep. So, basically, the display never comes back from being blank.
I tried updating all the drivers, I tried with the original ones, same problem....
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Nov 20, 2012
My PC was working fine before today, until I used Ultra UXtheme patcher for Windows 8 x64 and then applied a custom VS for Windows 8.
After a restart, Windows Explorer was not launching, so I opened task manager and did a sfc /scannow. After a reboot, I get to the Windows 8 boot menu (I have a dual-boot on this HDD with win7), and then the screen just turns on and off every few seconds, with the numlock light flickering with the screen.
I tried using the automatic repair, both from the boot menu and from a backup USB, but it does not detect anything. and I still have the same issue.
I restored the backups of uxtheme.dll, uxinit.dll, and themeui.dll, but that didn't work either.
Attached is my ntbtlog.txt.
There is no BSOD, the HDD keeps on spinning a few minutes after boot, and the numlock keeps on flashing. Anything else I can do from my win7 install? I'm currently trying to delete the theme.
Deleting the theme doesn't work, safemode doesn't work either. It seems to be a driver issue, but there were no driver updates when it was working?
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Oct 22, 2012
I've been salivating at the idea on installing W 8-64 Pro on a Dell Optiplex 755 at work. But a sudden reality check came over me & I realize Windows 8 doesn't necessarily work on older machines. The Dell is a Vista era machine. So maybe W 7-64 Pro would be a better choice?
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