Computer No Longer Recognizes Cannon Printer And Cannot Find The Printer
Jul 14, 2012Why did my computer stop recognizing my printer. I cannot find my printer desk.
View 2 RepliesWhy did my computer stop recognizing my printer. I cannot find my printer desk.
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View 3 Replies View RelatedI have a Del 1600N Multi function printer that has been in use (successfully) for about two years on my home network. The printer has a built in NIC and is connected via a dedicated 10BaseT line to my network. This printer was working just FINE until I decided to use it as a fax. Some how during that process I must have cleared the network configuration and it stopped being visible on my network. After some investigation into this I was able to get it back on the network my manually assigning it an IP address. Using the supplied installation DVD, I was able to install the printer onto my two desktop computers (running XP Pro 32 bit) and it works just as well as before.
The problem occurs with my wife's Dell laptop. Before the great "fax fiasco" (as I like to call my stupid attempt to use this printer as a fax machine), the laptop was able to find and print to this printer with very little problems. Now, not so much! When I went to re-install this printer the first time I made sure that the Dell Printer software was uninstalled (via Control Panel--Uninstall Programs). The first attempt seemed to be going fine. The software detected the printer on the network and it looked like a successful install. However, the test page did not print out! I checked in the "Printer Properties" to make sure that the printer was on line and sure enough, it was.
But there was a troubleshooting alert that told me the document didn't print. After several hours of messing with it, I decided to uninstall and try again. The second time went much like the first. Then I reasoned that the drivers may be the problem. So I looked on Dell's web site and found the Windows 7 drivers for this printer. I uninstalled the old drivers, downloaded the new ones and then installed. As before it found the printer. But during the install it flashed a message saying that it could not find a file (which was weird).
When I hit "continue" it proceeds and looks like it finishes. The network printer monitoring icon appears in the system tray and I can see the 'scanner" portion of this Multifunction Printer. But still, it won't print to it. And in addition, the printer now refuses to show up in the "Printer and Devices Window"! What am I doing wrong? I've heard that Windows 7 has problems with old printers. But this printer was working perfectly before this! What steps do I need to do to totally remove the old printer drivers and start from scratch? Is there a way to get this printer to be able to work with my wife's Dell Laptop?
Printer plugged into Win7 box - how to print from remote XP machine? describes an original difficulty I had getting remote computers (laptops and desktops) to print to a USB printer connected to my Windows 7 box. Read far enough and you'll see that I solved that problem using Networking issue - Win7 printer, XP remote machines.Fast forward 13 or so months. Since that time I have replaced the printer, I've had a motherboard and processor issue with my box (since fixed), and no interruption of things working as they should. My printer - Canon ip4800 series - is USB hardwired to my Windows 7 computer, and the other home computers - two Windows 7 laptops, an XP box, and an XP netbook - can print to the printer, and view files on my Windows 7 machine, over our wireless home network. And that's been constant through the changes described.
Then yesterday, for no known reason, my daughter's Windows 7 laptop stopped being able to print. She'd send jobs to the correct printer, but they'd just queue up, with the queue visible from her machine, but not when I looked at the printer from my machine (that is looking at the print queue from her machine shows the jobs, but looking at it from mine shows no jobs).Nothing I did would result in stuff from her machine, from any application, to go to the printer.I finally deleted the printer from her machine, figuring I'd just add it back.I try adding a printer to the laptop, it doesn't find the printer on the list of available printers. When I try adding it by typing the name - \mywin7canon ip4800 series - that fails.When I look at "network" from her laptop, my computer shows up, but if I click on it, Windows says it can't connect.
When I type ping her_computer from a DOS box, it can't find it - but when I type ping any_other_computer it finds those.Her laptop can get on the internet from our home wireless network. All the other computers in the house - Windows 7 and XP - can access shared files on my PC, and more importantly, print across the network to my USB printer.Please, patiently and precisely, guide me through stuff to check on my PC and her laptop, to get this working again. I've been through the network and sharing center on my PC and the settings are correct.Again, as it is right now, my printer is not defined on her laptop.Final, cro-magnon- level question here: If I did a system restore on her laptop, back to a point when it had been able to print, might that fix things?
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