Can't Install Windows 7 - Even With The OS Disk

Jan 15, 2013

I had a failed Norton Ghost hard drive transfer recently onto my new internal hard drive, so I got tired of endless troubleshooting, I gave up and just bought a new Windows 7 Home Version 64-bit OS (I had lost my laptop copy) to install from (my laptop had been giving me a "no operating system found" error at bootup, and every option I tried to get it back failed). This disk isn't a burned ISO image - it was bought from Best Buy and is directly from Microsoft.

Tonight, once I installed the new disk and it began to boot from it, it asked me if I wanted to upgrade (which it said required a running OS) or custom install (brand new, where existing files/folders/programs won't be saved). I opted for the custom install. So it started loading windows, and I saw the Windows logo again (finally), but just a minute or two into the installation I got an error message:

"The installation was cancelled. Any changes that were made to your computer during the installation process will not be saved."

A popup box below that said, "Windows cannot install required files. Make sure all files required for installation are available, and restart the installation." Huh?

I'm thinking maybe if the hard drive is formatted clean the installation might work? But if the necessary files aren't on a full OS disk, where are they supposed to be?! I'd format the hard drive clean if I thought that would work, but I can't find how to get to the command prompt window to do a HD format without a working OS.

upon reboot, instead of me getting the message "operating system not found," it now says "BOOTMGR is missing. Press Crtl+Alt+Del to continue." I haven't gotten that before. And when the installation failed, it never even got to the point where it asked me for my product key. I don't know if that matters or not.

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