Startup Repair Loop--after Recovery To Factory Defaults?

Oct 13, 2011

EDIT: This is added by moderator. The problem system has been "restored" to factory defaults, so you can skip to post # 11 and be missing only some history. I have also at this time moved the thread from Networking to Windows 7.Okay, this is my boyfriend's laptop. He's left it with me to see if I can fix it. I'm at work right now, and it is at home, so I can't try anything until I get home tonight.Here'e the situation, as best I can tell:He has 2 laptops...one is old, and connects fine, the other is probably 6 months old - a Dell - Windows 7, and this is the one that is having problems. The other laptop has no problem with its connection - it is just the Dell laptop. He brought it over to my house last night, and it is doing the same thing. It finds and connects to my network, but it states that it is a "limited access" connection, which essentially means you have no internet connection (apparently).

So here is what I have found out. For one, his laptop came with few months subscription to McAfee...and apparently that is now expired. He's never renewed it. I did put MalwareBytes on there for him, when he got the thing, but I don't think he runs it unless he thinks there is a problem. I've told him to keep it updated, but I guess he thinks I can fix it if there is a problem. Again... (Once we get this fixed, he WILL keep this stuff current..darn it.) Anyway...he said he kept getting some popups - the ones that ask if you want to "allow a program to make a change to your computer"...and he always said no. I think he got several of those in one night. He ran the MalwareBytes, and it found and quarantined some malware (I don't know what sort of things - I was not there when he ran it) and then when he tried to access his network again, he got the "limited access" thing. So...something has happened, just on that laptop. I messed around with it a little last night, but I couldn't get anything working.

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The problem details read as follows:

Problem signature:
Problem event name: StartupRepairOffline
Problem signature01: 0.0.0.0
Problem signature02: 6.1.7600.16385
Problem signature03: unknown
Problem signature04: 6

[code]....

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Problem Signature 01: o.o.o.o
Problem Signature 02: o.o.o.o
Problem Signature 03: unknown
Problem Signature 04: o
Problem Signature 05: unknown
Problem Signature 06: 1
Problem Signature 07: unknown
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