CompaqPresario CQ62-231NR Freezes Seconds After Welcome Screen Appears?

May 22, 2012

I am working on a friend's Compaq Presario CQ-62-231NR laptop. It runs Windows 7, 64bit.The computer was purchased about a year and a half ago. When I startup the computer I get the screen saying the computer wasn't shut down properly before....do you want to start up in safe mode, etc. No matter which option I choose it freezes shortly after the welcome screen comes up. Its within seconds. Any advice on how I could resolve this problem? The Windows 7 software was installed prior to purchase and she never created a system restore disc...so I do not have any software discs to reinstall with

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System Details:
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Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:49:58 PM, on 1/3/2013
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v9.00 (9.00.8112.16457)
Boot mode: Safe mode with network support

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