Compaq Going To A Grey Screen With Horizontal Lines

Oct 21, 2011

I don't have the model on me now, but recently I worked on a Compaq Desktop computer. At random times (could be any program open), it would go to a grey screen with weird horizontal lines. I upgraded the video drivers, ran a video stress test and it went over 2 hours with no problems.

The customer just reported to me that it happened again so I am thinking that maybe it is a faulty motherboard (video built onto motherboard). What do you guys think? I didn't wanna give the customer the run around saying "Let's try 1) putting in a new video card then 2) lets try reformatting and lastly 3) lets replace the motherboard)"

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[code]...

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After trying a full list of things; 2 different monitors 2 different VGA cables 3 different mice 3 different keyboards change power supply change graphics card used onboard graphics switched ram sticks and removed one at a time reformatted a dozen of times unplugged all sound from computer checked motherboard for any visual problems and couldn't see any updated all drivers I could possibly think of Ran Memtest for 7 passes with no errors I've finally found out the problem and that was when I connected my graphics card using HDMI to a HDMI compatable monitor it worked fine and I had no more lines!

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