Cannot Remove Desktop Shortcut (HP File Sanitizer) Even In Safe Mode
Jul 23, 2012
I'm using Windows 7 x64 SP1 Pro on a HP Compaq notebook. Since I installed Windows and all those HP apps (some of them apparently required to access BIOS) I got this shortcut on desktop and I cannot remove it. Deleting it manually does not work and the shortcut does not appear in User/Desktop or Public/Desktop folders. Right clicking it does not show the usual menu but this so I cannot get the location of the file. Also, the Remove Icon option does nothing not even in Safe Mode. How to get rid of this? Some suggested to reinstall the app however this also does not work.
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Feb 20, 2012
I've seen solutions posted all over for removing the desktop icon from appearing in windows 7 when you press alt+tab, but this does not seem to aply the change to the win+tab shortcut.I added a DWORD called 'AltTabSettings' inKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorer and set the value to 1, is this supposed to work for both alt+tab and win+tab?If not, anyone know how to do this? It would make win+tab (which is much prettier of an effect than alt+tab) much more effective.
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Aug 20, 2012
How to remove safe mode from pc
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Dec 27, 2011
How can I go back to the orignal and get away from the black screen
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Mar 8, 2012
I recently got a BSOD I looked up the error code and its linked to windows security essentials. I tried logging into my computer regularly but it will load the icons and blue screen. But I can run find in safe mode but it won't uninstall the program in safemode.
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Aug 20, 2012
Dell Desktop Windows XP 32 IE 7 no free memory to download anything. Can't remove programs, no security tab. No windows installer in safe mode. I've confused myself now.Cannot access any file due to permissions. Need to know how to remove programs, then reset permissions. I've been trying to work on this for two days. Can't seem to make sense of any of the great information and tools available, because I don't know which to address first.
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Dec 6, 2011
I have a PC that froze up during use. No new software has been added, with the exception of Critical updates released over the past month. After a hard reboot, the PC would freeze up during the Windows boot screen - and in safe mode, it freezes while loading MUP.SYS.
here is what I've tried so far, each failing to resolve my issue:
* Clear BIOS by removing CMOS battery * Performing a CHKDSK of the system drive. - no issues found after running for 1.5 hours * Moved the one memory module to the other available slot. * fitted different HDD preloaded with fresh XP SP3 from a working PC
I even tried to do a fresh install, it picks up the disc and starts to download the files then the Windows logon screen appears again and it freezes up again I left it for 2 hours last night and it just sat there!
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Feb 23, 2012
I have a Dell XPS studio desktop that runs Windows 7 Home and I have been trying to connect to my work computer, which runs Windows 7 Professional. I connect via the internet through Remote Desktop Web Connection on Windows Small Business Server 2003. I can connect to my computer fine, but usually after only a few seconds of clicking on files, it freezes on me, causing IE to freeze. When I do this in safe mode, it does not freeze, so that tells me there must be a conflict on my system. I have a suspicion that it's something to do with my ATI graphics driver.
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Jul 13, 2011
with the creation of a batch file which when run from normal mode it should take me to Safe mode with networking.considering the OS to be Xp and above, and with the next restart it should stay normal .
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Aug 23, 2011
really have never seen anything quite like this. When I boot up my PC and it gets to the desktop, a program window pops up and the mouse and keyboard will not work.Therefore, I cannot clear the program from the desktop or go anywhere to run scans or the like to see if the problem is virus related. When I go into safe mode, it does the same thing. I tried restoring to last known configuration with no System Restore shows no restore points. I can't do anything including get you information on my PC. I am running Windows 7 32 bit on a HP/Compaq DC 7600 C/PD 950. I am running Avast Anti-Virus Suite Pro. Regardless once on the desktop, I can not go anywhere. What the heck? Right now I am working on my laptop.
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Jun 3, 2012
After attempting to start my Laptop in Safe Mode, it loaded drivers normally only to crash a few seconds later. A prompt message appears but is impossible to read because Windows immediately reboots upon showing the prompt.
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Aug 1, 2011
the computer I am concerned with is running Windows 7 with IE8, Microsoft Security Essentials and Malwarebytes Anti-Malware. I am currently in Safe Mode with Networking without issue.The owner of the computer says that something happened earlier today while he was online that sounds like some false antivirus popup, but he's unsure. Here are the symptoms in normal mode. Every application, from moving through them to opening and closing them, runs exceptionally slow - one to three minutes to open, at least a minute to open internet pages. I noticed that, when in IE, as the pages are loading the IE page disappears and reappears. I am not very familiar with Windows 7 so I don't know if it is related. The computer seems to be getting slower as the day goes on. CPU usage is very high.So far, I have disabled many startup items that were unnecessary. I ran CCleaner and cleaned up. MBAM was run in both normal and safe mode, full scans, and found nothing. This is also posted in Viruses and Malware, but I'm unsure where it should live.
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May 8, 2012
window 7 working on safe mode and unable to choose the another restoration point and it is not loading in normal mode -after installed third party software worked on that for few hours, then after switched off and later it switched on then after this problem started, automatic repair done, nothing is notified
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Nov 25, 2012
i recently ran into a problem with starting up my computer. I have the blue screen of death. I've tried safe mode. It won't work. I would click safe mode it would load and then go back to the blue screen. I have a lenovo laptop and I'm not trying to pay 150-200 for it!
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Oct 8, 2012
I own an HP G-62-347 Notebook, Windows 7 64 bit, Microsoft Security Essentials, Windows Firewall, no other real time AV, no other Firewalls, Windows Defender disabled as Microsoft instrucs for MSE, 3 GB Raam, 313 GB HDD, AMD Dual Core P-380 processor.My Laptop began freezing 8-10 minutes after bootup logon. No matter what I was doing, Media, Excell, Word, it would freeze up and hang. Sometimes CTL_ALT_DLT would unfreeze it, even before the task manager appeared, but it will take 3-4 minutes with an o[ague screen and the progress "circle" moving then unfreeze, sork 1-2 minutes, freeze, etc. Then all clicks on something to activate would result in loooong (long) delays, 15 to 45 seconds, then the new screen or window or peogram would open, sometimes frozen up.This did not happen in safe mode.I have (on suggestions) removed all things from my start up or programs that other's have suggested, Google Update files, and three or four others that others had issues with that I found on the net. I have also removed programs that I had installed around then.
I have also run, in Safe Mode, MSE, MS Safety Scanner, MS malicious file remover, ESET online Scanner, my laptop is clean.I have used mscong to disable all non-microsoft items to see if that helped. It did not. Same issues.I have used startup repair, and after scanning received a message that there was a problem, but that it could not fix it, did I want to send a report to Microsoft, I checked yes and it sent me to System Restore, ran it for about a week ago which was when I had downloaded some software, and the problem still existed, which sent me back to System Repair, ran it, same error message, reported again.I used a Repair Disk to get back on the laptop a coulple of times when needed, but ultimately, the problem surfaced still.I have used ReImage Plus to rebuild all my defective Windows Files and a lot of my 3rd party defective files. And, I also did a Win 7 repair install.I am pretty convinced something is being loaded somewhere, but can't find where or who or what.Am I on the right track? Have I missed something? Am I wrong? I do not really want to do a clean re-install of Windows 7, for if I do I am reformatting everything to clean any and everything.... sort of NUKE it... but would rather find the culprit (for education purposes). And, I dislike installing and updating and setting up everything again more than I hate "boiled okra!"Anyone and Everyone that has had to do with this or similar sounding issue, please reply. I have two weeks invested, and would like to "graduate" resolving this and getting the learning experience of WHY?
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Jan 16, 2013
I am using acer laptop,intel Pentium processor,windows7 professional os,my problem is windows is not starting normally and is running safe-mode.when entering normal mode it is displaying "welcome" after entering password "Please wait",it takes a long time to starting window and i'm waiting more than 24 hours but its not starting window normally...but it starting safe mode.
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Feb 8, 2012
I have been getting BSOD errors whenever booting into regular mode. Safe mode is fine (I have tweaked the registry so I have sound in safe mode) My system specs are in my profile, but used Winaudit for full specs. The winaudit report in formatted text is too big for an attachment. I have 2 attachments to this post, including zipped up minidumps. Could my registry tweak for sound have something to do with this? Perfmon /report was run, but it says:
An error occured while attempting to generate the report. The system cannot find the path specified.
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Apr 25, 2012
My laptop hangs up/ freeze in normal mode. Now I can only open it on safe mode. I was only copy pasting some files couple days ago when it happened. I have to hold the power button to turn it off. I already tried system restore and reformatted it twice. I'm using HP Pavilion dm4-1160us, windows 7 64-bit.
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Oct 5, 2012
I can't boot my computer in normal mode or safe mode. When I try to do so, after the "starting windows" page the only things that come up are my mouse, a black screen/background, and a "logonui.exe-bad image- Authui.dll isn't designed to run on windows" error/message (not the exact message). I can't use a system restore (it can't find a restore point), the image recovery tool finds no image to restore from, system repair either doesn't find a problem or can't fix the problem, and basically nothing else works (none of the advanced boot options or other various buttons and tools do anything noticeable). I've even tried to use sfc in command prompt, but whenever I do any sfc things at all (/scannow, verifyonly, verifyfile, etc.) it says there is a system repair pending that requires a reboot. I've restarted 7-8 times and the exact same message keeps coming up. I'm looking for any general help I can get right now, [I can post my computer specifics in an hour when I have time](posted a few). I have an HP pavilion dv6-6135dx wiht Windows 7 x64.Processor: AMD a8-3500m APU, raedon graphics bios vender/version: insyde, f. 20.I'm having trouble getting more info because my computer is still crashing occasionally and I don't really know what else is relevant; if you need more, I might need directions on how to get it. Especially if it involves command prompt.I should also add that it has been crashing more often than I think is normal ever since I got it, but recently it BSODed 3-4 times a day. I have antivirus and also ran a full malwarebytes scan yesterday, and it only found one little issue which was resolved.
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Aug 13, 2012
Windows 7 x64 does not boot into Safe Mode or Safe Mode with command prompt. Normal mode boots perfectly. Are there any suggestions on how to resolve this? I've tried startup repair and attempted fix boot, etc. No affect. The unit is free of infection. I also tried using SFC, but it said everything was fine.
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Sep 17, 2012
So I am having trouble with my computer since last night it started to give me the blue screen of death every 10-15 minutes with all kinds of different reasons. I cleaned my pc, searched for viruses as much as I could, and I have restored to a different point in time twice. I have tried the windows memory diagnostic twice. No issues. I have tried the files check before start up, no issues were detected.Pfn_list_curruptan attempt was made to write read only memorysomething on the lines of service_system_exeption? Not sure about the last word to be honest I caught it while my computer restarted on its own. Memory_ managment Bad_pool_errorI am not sure what to do I have done all I can by myself. I will be doing a complete restore to manufacture settings after I get something to back up my files. In the meantime maybe I can figure out if it is a hardware issue or if there is something else currupt.
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May 24, 2012
I seem to be having quite the problem on a computer of mine. After recently installing the directx sdk I am unable to logon through normal or safe mode. When I try to boot up normally, I log in but then the monitors go black but everything else seems to run. Pressing ctrl alt delete works and brings up the screen again but if I try to select task manager for example the screen goes black again. When I boot up through safe mode the computer restarts seconds after loading the windows logon screen.
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Oct 28, 2012
I have a Laptop HP pavilion Dv4 my graphics card is AMD M880G with ATI Mobility Radeon HD 4200, my processor is AMD Turion(tm) II dual core mobile M500. The thing is i was playing Tropico 4 and i paused it then it began to mix pixels i couldn't see nothing, then i restarted and this is what happens:I cant see nothing, all is mixed up. on safe mode runs well.I played driver san francisco, fallout new vegas before and any of this happened.
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Nov 25, 2012
I have Windows 7 on Laptop. My mouse stopped responding in the Windows normal mode but functions fine in the Safe mode. I restarted the laptop several times but the problem remains.
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Feb 18, 2013
i bought my hp pavilion dv6 laptop in 2010 and the warranty went out on 2011, i turn on my laptop and i only get the quick web. Every time i try to start window it tells me it cant. i can not even get on safe mode. it asks me to repair my computer but every time i click on that i get a blank blue screen (baby blue color). i have tried to go on safe mode it wont let me, i tried to go on safe mode command prompt and it still wont let me,
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Apr 11, 2012
I have a HP Probook 4430s and under device configurations in the F12 options, what does "Numblock on at boot" mean and what does it do. I'm still having troubles booting up.I can start up in safe mode and w/networking and have been trying to figure out how why it dosn't want to work right. When I'm in safe mode everything works fine but when i shut down and try to power back up i can only do it in one of the safe modes, also it takes a really long time to even do that.So I was just wondering what Numblock on at boot ment and what it does.
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May 6, 2009
I have installed the RC build of Windows 7 as a second OS on the machine.I am finding it incredibly difficult to solve the display driver issue that I have. Currently in Device Manager my display adapter is listed as:Standard VGA Graphics AdapterI believe that, since this is occuring, any ATI graphics drivers that I try to install aren't recognising the x700 as my graphics card and so are failing to update any drivers.At the moment I'm stuck with the standard Windows display drivers which limit the resolution of the screen and disable graphics acceleration etc..If anyone has an idea of how to soI wondered whether it would have anything to do with updating chipset drivers etc...but since I've never had to do that before (and since I am still using XP on the laptop) I didn't want to start messing things up.
edit: I should add that, on my first install of Windows 7 I used Windows Update to install an 'ATI Technologies Inc. driver update for ATI MOBILITY RADEON X700' - once installed, after rebooting the screen was completely black and there was nothing I could do to get the picture back. I tried booting in low-resolution mode and safe mode but neither helped. I wondered whether it was because I had the screen set to the highest resolution possible before installing and rebooting the drivers.
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Jun 1, 2012
I am using windows 7 32 bit on my computer. while booting my computer initial windows 7 logo appears with keyboard num lock lit; but after the logo stuff; the user choice screen should have appeared but; the num lock key goes off and doesn't re light and black screen appears. But it works fine with safe mode and safe mode with networking?? What could be the problem??
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Feb 15, 2012
how do I get back regular mode from safe mode?
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Jan 13, 2009
How to Remove or Restore the Shortcut Extension in Windows 7 ?
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Sep 28, 2012
Win 7 Pro 64 bit: Can't remove desktop shortcut for software that has otherwise been uninstalled from the system.
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