Can't Finish Registration With D-Link And Windows 7 Dlink

My friend wanted a faster router for her new computer and she's using Ethernet now, but she is having hangups during the registration of both her new D-Link router, and her new Dazzle card that she is installing for direct TV purposes. She has Internet through her old router, Linksys, but she says it's too slow, so she got the new one. But in both cases, she hasn't been able to complete the registration process with either new item. It kicks her out after the first page, she says. She has windows 7 on a brand new, fast computer. She has viper as a virus protection. Someone else was trying to help her recently. She does not know where to start to find the problem. She fears this person may have inadvertently locked her out of completing the process, or.