Bsod During Stress Test 0xa

Feb 28, 2012

Basically this is a new system, however it does not come with a modem - the modem is required because they use dial-up. So my customer purchased one of his own, ever since the laptop has been experiencing a 0xA bsod. When the usb jack is not plugged in we still experience the bsod.The jack is a Zoom 56K Modem Series 1063 - we installed the 64bit drivers seeing as we have a 64bit OS here.I debugged the dump files myself and received two process names:

win32k.sys
ntkrnlmp.exe

Specs: - Windows 7 Pro x64 - This is the original Acer installation of Windows - OEM - What is the age of system (hardware)? System was purchased on Feb. 1st 2012 - Age of installation is fresh - barely even a month old

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