BSOD After Downloading New ITunes And While Using Firefox?
Sep 26, 2012
I downloaded the new iTunes 10.7 a few weeks ago and since then my computer has been crashing multiple times per day at what seems to be random times during the day often when I am using Firefox. I have tried re-installing iTunes and going back to old versions as well as restoring my computer to previous restore points but no luck. During this time I was also without any antivirus software but I almost positive that I don't have a virus and I am now back to using Trend Micro.At the blue screen i get DRIVER_IRQL_NOT_LESS_OR_EQUAL message and NETw5s64.sys although I'm not sure if this is relevant.I am currently running Windows 7 Home Premium 64bit and I have tried updating some of my drivers because this was a proposed solution on the iTunes discussion board to a similar problem I was experiencing.
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Mar 28, 2012
My laptop is 2 weeks old and i am having trouble downloading itunes 10.6. The download appears to be successful until you try to open itunes. Windows just says itunes has stopped working. I am also having trouble installing spyware. Windows installer is telling me that the programs are not installing correctly. I am running win 7 64. I have tried downloading from internet explorer as well as Mozilla.
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Jun 10, 2011
I d/l and installed Firefox to see 'what it's all about'. I liked it. However, one day I was downloading some files and closed the browser. I noticed that when I did this all downloads terminated and left me with incomplete files. Since IE has never behaved this way I was most upset and gave Firefox the boot. This was many versions ago and am wondering if it still does this.
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Apr 23, 2012
Windows 7 Home Premium 32-bit After downloading a file with either Firefox 11.0 or Internet Explorer 9.0.8112.16421 desktop freezes up. Desktop icons do not select and will not open. Right-clicking the mouse doesn't open the Desktop properties window. However, everything in the Taskbar and Start Menu works!
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Dec 11, 2011
I have been ignoring this for sometime but just bought myself a nano and need the latest itunes in order to use it.
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Jan 27, 2012
Windows Startup repair occasionally pops up on startup though it can never find what the problem was. Interestingly its occurence dimininished rapidly when I replaced MSE with Avast.Anyway - loaded up as normal and then got a pop up concerning Itunes. The pop up said "Itunes not installed correctly. Please Re-install. Error 7 (Win error 193).The screen then flashed up with lines down it (very quickly) then onto a blue screen with various data. Windows then reloaded and everything was fine.The latter part has happened once or twice before a while ago. I had Windows reinstalled less than a year ago. I have replaced my grpahics card in the summer.I'm just concerned that one day the pc won't work. I'm unemployed as use the PC daily to search and apply for jobs...so it would be sod's law if this went down.
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Dec 31, 2011
I have:
Dell Laptop Inspiron 1440
Windows 7 Home Premium 64bit OEM Full
3 GB Memory (2 Gb and 1 Gb sticks)
On board video
On board sound
Intel Dual Core Processor
After I removed an iPod from my laptop I never had installed before I got the BSOD after I restarted the computer. The message stated "Windows failed to start a recent hardware or software change may be the cause". I have tried startup repair from the OEM disc and have had no luck after 5 or more tries. I can boot into safe mode fine and connect to the internet. It will not start normally. The two options you get are start normally or launch startup repair and both of these fail when attempting. It always shows the error code 0x0000007e but some of the code in the parathensis change each time I boot the computer.
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Jul 19, 2012
I have had a BSOD lately that I cannot seem to figure out. It mostly happens when I play MP3 files using iTunes. They are stored on my network drive, and my other computers do not have this problem. Here is my system information.
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Jan 2, 2012
I recently built a PC in August for the first time and everything was working great until a few months ago. I believe the problems started when I flashed my Asus P8Z68-V motherboard with a BIOS from a different model. I finally discovered my error and flashed my BIOS to a correct version thinking this would stop the BSODs. It did not and the BSODs continue only when installing certain games on Steam and every time I "Verify Integrity of Cache", no matter what the game is. Other than these two scenarios my computer seems to run fine. I have gone through and updated all the drivers provided on the Asus product page. I also have the WHQL drivers for my nVidia GTX 570 and all the Z68 chipset drivers. I really don't know what else I can or should update as far as drivers are concerned.
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Mar 20, 2012
I'm running a fresh copy of Windows 7 Ultimate x64 on an Asus K53 and I constantly get BSoD when I'm trying to download with uTorrent. I've attached the dump files.
System specs:
Intel Core i7 2630QM
8 GB DDR3 1333 MHz SDRAM
2.5" SATA 750GB 5400rpm
nVidia GeForce GT540M 2GB
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Jul 15, 2012
while downloading files using utorrent, i got BSOD, then automatically restarted:3 tries after that with the same BSOD..i followed this thread and downloaded Windows 7 SDK, then i opened the dump files and found the line "Probably caused by : NETIO.SYS ( NETIO!RtlCopyBufferToMdl+1d )"and now i have no idea what to do with this info and how to fix the problem ( or even what exactly the problem is..),i added the 3 dump files (Minidump.rar), please would you tell me what is the problem and how do i fix it ?i've been very specific about my system information, specially about the details of my network cards
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Aug 15, 2012
Three day old computer, started getting blue screen'd after I left it on overnight the first day.
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Sep 3, 2012
The BSoD has happened a few times over the last few days. Every time it reboots just fine. I have noticed it tends to happen while downloading or while watching a show using VLC player. My background programs include McAfee Enterprise 8 and TeaTimer (Spybot S&D). I am suspicious of the McAfee because the day after I installed it was the first BSoD
After reboot from most recent crash I copied the details from the "Windows just recovered from an unexpected error" box.
Problem signature: Problem Event Name:BlueScreen OS Version:6.1.7601.2.1.0.768.3 Locale ID:1033
[Code].....
I have also attached the zip of dump from the SF Diagnostic Tool.
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Dec 3, 2011
BSOD and subsequent boot failure. Windows Startup Repair can't fix the computer automatically and I'm at a loss. The problem occurred after I updated to the latest version of Itunes a few days ago. Right now, I can't even boot into safe mode, so I don't know how to run the utilities.
Here is what I got from Startup Repair:
Problem signature
Problem Event Name: StartupRemairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 21200795
Problem Signature 05: AutoFailover
Problem Signature 06: 9
Problem Signature 07: BadDriver
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Details about the computer:
Acer Aspire AS1830T-3730 laptop
Core i3 - 1.2GHz
4GB DDR3 SD RAM
WD Caviar Black 750GB
Windows 7 Ultimate x64 - (retail re-installed)
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Aug 16, 2012
looking for alternative for itunes for a while.I have an ipod touch 8gb.Now been looking at this piece of software and wondering will it recognise my ipod touch or will I have to stick to itunes,I have music photos & video clips on it now. This is what I've been looking at but will it recognise the ipotouch?? Link..... Free iTunes alternative - Manage iPod iPhone without iTunes
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Jul 20, 2011
I'm running Win 7 64bit and this past week I started getting BSOD restarts several times a night, mostly when using Firefox 5. I just uninstalled/re-installed it and got a blue screen 20 minutes later. The message that pops up after the restart shows two files, one a minidump but I don't know what to do with it. I've updated my graphics drivers, Windows update, scanned with Windows SE and Malwarebytes with nothing being found. I don't know what steps to use to start diagnosing the problem.
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Dec 5, 2012
I have been getting BSOD's only when using Firefox. Started happening about 2 - 3 months ago. Stopped using FF and have been using IE 9 for the last month and have not had one BSOD since, but I really hate IE. I downloaded the latest version of FF yesterday hoping that a new version might have fixed the issue. Five minutes later and BSOD again.
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Sep 19, 2012
Im browsing on Firefox and im getting this error, Im new to BSOD's so i have no idea what to do, Could anybody post on here what else i should include? Also this is my old PC (The System specs are different from the ones in my profile)
Windows XP 32Bit
1.00 GB Single-Channel DDR2 @ 332MHz
Intel Pentium E2180 @ 2.00GHz
256MB GeForce 6200 (EVGA)
150gb HDD
250gb HDD
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May 21, 2012
I've built this PC a week ago (first time) I installed windows, all the windows updates. I could get and drivers from my manufacturer(s) sites. However, when I'm downloading a file, or watching a movie, playing games it suddenly BSOD, I looked through the crash files, and almost every crash has been a different error.
My PC:
Motherboard: ASUS Sabertooth Z77
CPU: i5-2500k
GPU: EVGA Geforce 670 2gb
PSU: Cooler Master Silent Pro Gold 600W
RAM: 2x4gb Corsair Vengeance
OS: Windows 7 Professional 64 bit retail.
Everything built and installed a week ago. Also, no overclocking has been done.
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Feb 12, 2012
I have been experiencing BSOD on my windows 7 x 64 system. The computer is a home built computer as follows system built in november of 2011:
MB: Asus M5A99X EVO
CPU: AMD FX 8120
Memory: Patriot PG34G1333EL
Video Card: HIS Radeon HD 6970
OS Hard Drive is a Seagate ST310005 28AS SATA Hard Drive
I have installed the latest drivers and BIOS
The problem occurs when I am running Firefox 10.0 or Adobe CS5. On the surface I am guessing that I am having two issues one with the memory and one with a conflict on the video card. What I am not sure is if one problem is causing the other to occur. The Blue Screen message is MEMORY_Management I am also getting a message when Firefox crashes that it is a conflict with the video card. On occasion when I start adobe Photoshop CS5 from Adobe bridge I get a message that Photoshop has temporarily stopped GPU on the video card. I have run Memory checker and it finds memory problem but it is not specific if it is the RAM Memory or Video Card memory.
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May 8, 2012
I am getting BSOD on my Asus U56E. This is a refurbished laptop i received and BSOD has been happening since day 1. It often happens when I use Mozilla Firefox and sometimes with Chrome. First the mouse pointer freezes up and thereafter BSOD comes up.I had called up Asus customer support and they helped me update BIOS and keyboard driver but it still keeps happening.
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Jan 20, 2013
I am experiencing BSOD at random times. This is frustrating because I am pretty sure I eliminated all the possible reasons for my computer to Blue Screen. I changed my motherboard, I scanned my hard drive, got all the drivers for my video cards, etc. I also checked my ram one by one.
Now here is what info I got on my crash dump files
On Sat 19/01/2013 6:32:11 PM GMT your computer crashed
crash dump file: C:WindowsMinidump 11913-46285-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7EFC0)
Bugcheck code: 0x1A (0x41287, 0x40, 0x0, 0x0)
Error: MEMORY_MANAGEMENT
file path: C:Windowssystem32
toskrnl.exe
[Log] .....
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. Also when it Blue Screens I was able to get a copy of what the Technical information that caused the blue screen.
STOP: 0x0000001a (0x0000000000041287, 0x0000000000000040, 0x0000000000000000, 0x0000000000000000
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Sep 18, 2011
I'm trying to downgrade from iTunes 10.5 to a version that doesn't crash (see my previous thread). However, whenever I do this, I cannot import my Library file (.itl) because it was created by a newer version of iTunes.
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Sep 5, 2009
I have a problem. FireFox on both my laptop and my stationary comp triggers a BSOD instantly when started.
The stationary runs Windows 7 Ultimate RTM 64-bit and the laptop Windows 7 Pro Retail 32-bit, both from MSDNAA.
BSOD: BAD_POOL_HEADER
Firefox version is 3.5.2 I think.
Atleast on the laptop FireFox runs fine on XP.
I have Reinstalled FireFox (not saving anything, clean version) to no avail.
Since it's the same exact Blue screen on both machines I'm ruling out any hardware-problem.
Yesterday everything worked flawlessly on both computers.
6 hours ago FireFox stopped working on my laptop.
It still worked on my stationary until 30 mins ago when I rebooted it and it started there too.
I've searched all harddrives on the laptop with Macbytes MalwareBytes, SpyBot Search & Destroy and Avast! anti-virus with no results.
My guess is that some update to FireFox/Windows 7 all of a sudden made
this happen, which only came into effect when I rebooted.
Anyone else have this? How could I solve it?
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Nov 13, 2011
whenever i am using firefox 8 and watching something on bbc iplayer, Internet or similar sites my laptop then freezes for a few seconds then it goes into bsod then restarts (this happens one or twice a day in the same exact situation).the strange things is when this happens it does not create a minidump file/folder (followed instructions here to enable this).
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Jan 31, 2012
Have only observed crashes during internet use with firefox.
013112-20359-01.dmp 1/31/2012 1:51:35 PM 0x00000124 00000000`00000000 fffffa80`0733c8f8 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+4b16cc NT Kernel & System Microsoft� Windows� Operating System Microsoft Corporation 6.1.7601.17640 (win7sp1_gdr.110622-1506) x64 ntoskrnl.exe+4b16cc C:WindowsMinidump�13112-20359-01.dmp 4 15 7601 262,144
[code]....
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Jul 4, 2012
I have been having some hard drive issues with my Acer and I'm not sure if they are serious or not. I am not computer savvy and am planning to take the bar exam to get licensed as an attorney in a few weeks and really need my computer for the exam. I am hoping someone can advise me as to whether my problem is serious enough that I need to get another computer to use for the bar exam.
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Jul 6, 2012
I've got a new system, and almost at random I get a BSOD on occasion. No excessive system load, and the only correlation I can see is that Firefox had been open each time. I've included CPUZ screen shots in addition to the dump files.
System:i5 3570k, Gigabyte GA-Z77X-UD5H (F7 BIOS), Corsair Vengeance DDR3 1600 CAS9 2 x 4GB (Running XMP profile), EVGA GTX 480,SeaSonic Platinum 860w PSU, Cooler Master Hyper 612 PWM, Cooler Master HAF XM case with 2 extra 140mm side intake fans.
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Sep 3, 2012
I recently installed Firefox and a file downloading addin for Firefox. Everything was fine until I needed to restart my computer. Once I restarted everything seemed to load and I got to my desktop then immediately I got the blue screen message. I could only get the following part of the error message before the screen went away: 0X0000008E I can restart in safe mode but have been unable to fix the problem. I have uploaded the info from the SF Diagnostic Tool.
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Jan 14, 2012
Windows 7 Home Premium 64bit. Bought as a student upgrade edition online. The computer is mostly new. I put it together myself and it hasn't had any problems until now. I had League of Legends up in the background, and I was surfing on Firefox when my mouse cursor...changed. It looks glitchy, becoming white/multicolored lines and looking fuzzy. I know that isn't right, so I immediately restarted my computer. After a few minutes it BSOD'ed, and now I am officially worried.
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Jun 14, 2012
Laltely my computer has been BOSDing from basically everything I do. When ones is about to come on, my firefox starts crashing or my steam client stops responding. It seems that these are the triggers but i am not sure.I just built this computer a year ago and it had no problems until today.Specs:windows 7 home remium x64 this is the original os full retail version this system is about a year old I have reinstalled the os several times thinking it would be fixed so this installation is only a few hours old as I am typing out this thread.
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