BSOD Using Adobe CS5 Or Firefox
Feb 12, 2012
I have been experiencing BSOD on my windows 7 x 64 system. The computer is a home built computer as follows system built in november of 2011:
MB: Asus M5A99X EVO
CPU: AMD FX 8120
Memory: Patriot PG34G1333EL
Video Card: HIS Radeon HD 6970
OS Hard Drive is a Seagate ST310005 28AS SATA Hard Drive
I have installed the latest drivers and BIOS
The problem occurs when I am running Firefox 10.0 or Adobe CS5. On the surface I am guessing that I am having two issues one with the memory and one with a conflict on the video card. What I am not sure is if one problem is causing the other to occur. The Blue Screen message is MEMORY_Management I am also getting a message when Firefox crashes that it is a conflict with the video card. On occasion when I start adobe Photoshop CS5 from Adobe bridge I get a message that Photoshop has temporarily stopped GPU on the video card. I have run Memory checker and it finds memory problem but it is not specific if it is the RAM Memory or Video Card memory.
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Sep 17, 2009
i recently installed a rtm windows 7 pro on my laptop (upgraded from xp), and now i'm starting to run into a little browser issues involving adobe flash.
Internet, and other video sites seem to work just fine, but for some odd reason, a couple sites, such as kotaku.com, always initiates some random adobe flash 9 "where is the debugger or host application running?" popup error. the real annoyance is however, that this message pops up repeatedly for maybe 8-10 times before this second error log message is displayed. i have no idea what this message even means.
i noticed there is a new adobe flash 10 version out, as well as shockwave 11, and have installed both, but in my firefox's browser plugin menu, shockwave flash is still listed as version 9... is there a way to completely remove this?
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Feb 2, 2009
I run 7 64bit and when i try to install Adobe Flash Player for Firefox 32bit, it says "This program has been blocked for your safety" and doesn't install at all.
I'm administrator and there is no other user. I turned UAC all the way down but it didn't help. How can i install it?
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Feb 24, 2011
i am having problem watching Internet videos. i can only hear the audio but the screen remains black. i tried to access the flash player settings but it is grayed out (there is no access to it). i have the latest flash player and my browsers are also updated.
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Apr 3, 2011
i clean boot my system and installed latest adobe flash player on ie 9, ffox 4. i've tried all media sites like Internet etc. the flash player won't deliver full sound. it starts correctly, no video issues but after few seconds the sounds goes way lot, gets choppy..i've had no success in finding a solution to this. i've tried uninstalling flash player, installing archived versions...but no luck.
my pc is:
win 7 pro 64 bit,
amd phenom ii x4 955,
4gb ram and ati radeon hd 5770 gcard etc.
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Jul 20, 2011
I'm running Win 7 64bit and this past week I started getting BSOD restarts several times a night, mostly when using Firefox 5. I just uninstalled/re-installed it and got a blue screen 20 minutes later. The message that pops up after the restart shows two files, one a minidump but I don't know what to do with it. I've updated my graphics drivers, Windows update, scanned with Windows SE and Malwarebytes with nothing being found. I don't know what steps to use to start diagnosing the problem.
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Dec 5, 2012
I have been getting BSOD's only when using Firefox. Started happening about 2 - 3 months ago. Stopped using FF and have been using IE 9 for the last month and have not had one BSOD since, but I really hate IE. I downloaded the latest version of FF yesterday hoping that a new version might have fixed the issue. Five minutes later and BSOD again.
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Sep 19, 2012
Im browsing on Firefox and im getting this error, Im new to BSOD's so i have no idea what to do, Could anybody post on here what else i should include? Also this is my old PC (The System specs are different from the ones in my profile)
Windows XP 32Bit
1.00 GB Single-Channel DDR2 @ 332MHz
Intel Pentium E2180 @ 2.00GHz
256MB GeForce 6200 (EVGA)
150gb HDD
250gb HDD
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May 8, 2012
I am getting BSOD on my Asus U56E. This is a refurbished laptop i received and BSOD has been happening since day 1. It often happens when I use Mozilla Firefox and sometimes with Chrome. First the mouse pointer freezes up and thereafter BSOD comes up.I had called up Asus customer support and they helped me update BIOS and keyboard driver but it still keeps happening.
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Sep 5, 2009
I have a problem. FireFox on both my laptop and my stationary comp triggers a BSOD instantly when started.
The stationary runs Windows 7 Ultimate RTM 64-bit and the laptop Windows 7 Pro Retail 32-bit, both from MSDNAA.
BSOD: BAD_POOL_HEADER
Firefox version is 3.5.2 I think.
Atleast on the laptop FireFox runs fine on XP.
I have Reinstalled FireFox (not saving anything, clean version) to no avail.
Since it's the same exact Blue screen on both machines I'm ruling out any hardware-problem.
Yesterday everything worked flawlessly on both computers.
6 hours ago FireFox stopped working on my laptop.
It still worked on my stationary until 30 mins ago when I rebooted it and it started there too.
I've searched all harddrives on the laptop with Macbytes MalwareBytes, SpyBot Search & Destroy and Avast! anti-virus with no results.
My guess is that some update to FireFox/Windows 7 all of a sudden made
this happen, which only came into effect when I rebooted.
Anyone else have this? How could I solve it?
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Nov 13, 2011
whenever i am using firefox 8 and watching something on bbc iplayer, Internet or similar sites my laptop then freezes for a few seconds then it goes into bsod then restarts (this happens one or twice a day in the same exact situation).the strange things is when this happens it does not create a minidump file/folder (followed instructions here to enable this).
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Jan 31, 2012
Have only observed crashes during internet use with firefox.
013112-20359-01.dmp 1/31/2012 1:51:35 PM 0x00000124 00000000`00000000 fffffa80`0733c8f8 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+4b16cc NT Kernel & System Microsoft� Windows� Operating System Microsoft Corporation 6.1.7601.17640 (win7sp1_gdr.110622-1506) x64 ntoskrnl.exe+4b16cc C:WindowsMinidump�13112-20359-01.dmp 4 15 7601 262,144
[code]....
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Jul 4, 2012
I have been having some hard drive issues with my Acer and I'm not sure if they are serious or not. I am not computer savvy and am planning to take the bar exam to get licensed as an attorney in a few weeks and really need my computer for the exam. I am hoping someone can advise me as to whether my problem is serious enough that I need to get another computer to use for the bar exam.
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Jul 6, 2012
I've got a new system, and almost at random I get a BSOD on occasion. No excessive system load, and the only correlation I can see is that Firefox had been open each time. I've included CPUZ screen shots in addition to the dump files.
System:i5 3570k, Gigabyte GA-Z77X-UD5H (F7 BIOS), Corsair Vengeance DDR3 1600 CAS9 2 x 4GB (Running XMP profile), EVGA GTX 480,SeaSonic Platinum 860w PSU, Cooler Master Hyper 612 PWM, Cooler Master HAF XM case with 2 extra 140mm side intake fans.
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Sep 3, 2012
I recently installed Firefox and a file downloading addin for Firefox. Everything was fine until I needed to restart my computer. Once I restarted everything seemed to load and I got to my desktop then immediately I got the blue screen message. I could only get the following part of the error message before the screen went away: 0X0000008E I can restart in safe mode but have been unable to fix the problem. I have uploaded the info from the SF Diagnostic Tool.
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Sep 26, 2012
I downloaded the new iTunes 10.7 a few weeks ago and since then my computer has been crashing multiple times per day at what seems to be random times during the day often when I am using Firefox. I have tried re-installing iTunes and going back to old versions as well as restoring my computer to previous restore points but no luck. During this time I was also without any antivirus software but I almost positive that I don't have a virus and I am now back to using Trend Micro.At the blue screen i get DRIVER_IRQL_NOT_LESS_OR_EQUAL message and NETw5s64.sys although I'm not sure if this is relevant.I am currently running Windows 7 Home Premium 64bit and I have tried updating some of my drivers because this was a proposed solution on the iTunes discussion board to a similar problem I was experiencing.
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Sep 18, 2011
I downloaded Adobe Photoshop (Portable) and installed it. Then I wanted to change the location where it was saved. I tried to move it but it couldn�t be moved so I copied and pasted it into a new location. I know I should uninstall but since I just wanted 1 copy, I deleted one. After that, most of the other Adobe programs were affected. When I opened some, they would say that some files are missing or my license has expired. Some started asking for serial number or to register.When I opened Adobe Photoshop Elements 7.0 it said Photoshop Elements Help was missing and there were missing icons on the right side. I uninstalled and reinstalled the programs. I downloaded some but they can�t be installed. It always says some files are missing.
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Jan 14, 2012
Windows 7 Home Premium 64bit. Bought as a student upgrade edition online. The computer is mostly new. I put it together myself and it hasn't had any problems until now. I had League of Legends up in the background, and I was surfing on Firefox when my mouse cursor...changed. It looks glitchy, becoming white/multicolored lines and looking fuzzy. I know that isn't right, so I immediately restarted my computer. After a few minutes it BSOD'ed, and now I am officially worried.
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Jun 14, 2012
Laltely my computer has been BOSDing from basically everything I do. When ones is about to come on, my firefox starts crashing or my steam client stops responding. It seems that these are the triggers but i am not sure.I just built this computer a year ago and it had no problems until today.Specs:windows 7 home remium x64 this is the original os full retail version this system is about a year old I have reinstalled the os several times thinking it would be fixed so this installation is only a few hours old as I am typing out this thread.
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Jul 8, 2012
These BSODs dont let Windows finish to create a dump file...as you can see in the pictures, it always hangs in the "Initializing disk for crash dump..." and then reboots. Only one time it finished, and it was something related to Ready Boost (which was never used or allowed to be used in the system, so I am considering this as not related to the problem...I already looked for BSODs related to Ready Boost, and it came in no help). So, since the Windows dont make a dump file, I am afraid the dump files collected from your "tool" are not related to this problem. I also believe that the Bluethoot devices listed as problematic in the diagnostic tools are not related to the problem also, since I almost never use any bluethoot device with my PC.After the system reboots from the BSODs it looks like the BIOS is weird, it usually says that "no operational system was detected", so I have to turn off the PC and then wait some time and turn it on again, and usually this makes the BIOS "see" the Windows again (sometimes I have to unplug the power cable and wait until all the LEDs are off). Just a couple of times the messages were different, like "The CPU could not be overclocked" opening another BIOS screen from American Megatrends.
These BSODs usually started just after I opened Firefox...my Firefox is with a little problem at the first start up...it starts to consume 25% of my CPU and hangs...I have to kill the firefox process and then open it back again to use it (the second time it loads fine)...if I didnt I would have gotten an BSOD in just a few seconds. This happened in a few other programs too, but randomly, first the process hangs, then the entire system and then the BSOD cames. Almost all the BSODs had no usefull data on them as you can see in the pictures.But since Firefox is a memory hog and some times I got KERNEL_IN_PAGE_ERROR and KERNEL_IN_MEMORY_ERROR (I dont have that picture I think), I started to believe that the problem may be in the RAM timings, or some other RAM related problem...Now with these new Ram timings I let firefox consume 25% of my CPU, at the first start of firefox, for minutes, and the system doesn't crash anymore. Also the only 2 times Firefox had set an BSOD it came with a message from Windows before, saying that "Instruction 0x123456 (i dont know the number :P) could not be read" and then it crashed explorer.exe and then the computer crashed. As I said, it's more stable, but still not "stable".
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Jan 22, 2012
My laptop was left on yesterday with numerous firefox tabs open (x20) for various websites, although no one was using the computer and this is a regular occurrence without fault until yesterday. I'd gone out fishing and noticed the BSOD and took this photo of the screen showing the full error as "stop 0x0000007A (0xc0487688, 0x3e5898c0, 0x96ed7e3e)"
I had altered the BSOD settings in the past to stop the laptop from restarting in order to have time to take note of the error codes in case of future failures, although I hadn't had any BSOD for over a year. The previous BSOD's were 0x000000d1 (netwLv32.sys) and 0x0000007e (Volsnap.sys), unlike those BSOD's, the one shown in the photo doesn't have a description other than the error code.
I had turned off the laptop while in BSOD, having completed dumping physical memory; subquent restarts were only reaching here followed promptly by a black screen with the flashing white underscore, which I could escape by alt+Ctrl+delete. At one point the laptop did load and somehow I was able to access System recovery options and selected startup repair, which I viewed the log prior to restarting and everything completed successfully and although I did restart the computer, I haven't been able to proceed further than the initial loading window or the defaulting black screen that follows.
I've tried running the BIOS setup utility, with the hard disk self test diagnostics, though this failed each time.
Not able to provide any debug logs until I can proceed further. Have the windows 7 back up DVD disc, but not sure if my DVD drive is playing up, as when I push ESC and enter into the boot menu selecting the Atapi cd/DVD rom drive, it only goes to the prior mentioned black screen and remains there long after 5 mins. The disc drive is heard to be working if the disc is within, though nothing results on the screen. I had recalled some difficulty prior to this BSOD with the CD/DVD rom, having decided it was either only a driver or possibly registry error or required itunes reinstall, as afterwards having successfully read a music cd with itunes.
I don't think I have the windows recovery discs or system restore discs, as I tried some I thought were these, but nothing occurred and I figure they must be from when I tested the windows 7 beta or W7RC or such. So only have the legit Windows 7 back up disc (32 & 64 bits), which I was running 32 bit. Only twice has it shown up "Press any key to boot from disc", although there was no response and it doesn't always reach this prompt.
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Sep 21, 2012
My two min browsers at the moment are waterfox & chrome..As the title says, Im on a x64 version of Windows 7.Has anyone any advice for me on the best versions of Firefox/Builds of Firefox for a x64 windows?same with Google chrome.
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Jan 10, 2013
I recently updated to Firefox 18. If I go to Windows' Control Panel and then click on "Uninstall a program", both Firefox 18 and Firefox 15 show up in the list of programs. Should I just leave it as it is, or should I uninstall Firefox 15?
By the way, I updated to Firefox 18 through Firefox's update feature, if that helps.
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Aug 29, 2012
everyday on different sites, i get an adobe pop up stating that so-and-so wants to use my computer for their storage. options; yes or delete.the pop up stays in the middle of the monitor screen, blocking out whatever you're trying to do.i keep hitting "delete/no", but it won't go away.
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Oct 18, 2011
adobe air is installed in this HP mini. how do u use that?
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Oct 14, 2011
I want to install V3 but when I try to update it I get this message:"An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."And when I try to uninstall it via Control Panel I get this message:"An error occurred while uninstalling Adobe AIR.Uninstallation may not be allowed by your administrator.
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Dec 19, 2009
Adobe labs have announced the release of the 64 bit Flash player 10.1 and Active X. See attached for info. Regretably it will not work with IE 64 bit.
Adobe only has 64 bit flash for Linux. There is no 64 bit flash for Windows yet. See this thread for more info. Latest Version of Adobe Flash Player
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Jan 1, 2010
I have a 64 bit computer how can i see videos without flash player?
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Dec 1, 2009
How can i turn off the 64 bit browser and turn on the 32 bit browser in my windows 7 professional so i can use adobe 8 flash player.
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Jul 7, 2009
i cant get adobe flash to work in my rc build 7100 installed 5may to work. i have now tried about 10 times. it installs but i find the plug ins do not work in my browser ie7 and chrome. can someone advise me.
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Mar 24, 2011
Win 7 Home Prem, MSE, SpywareBlaster. Adobe Flash appears to d/l, but the only place I can find it is Control Panel/Programs & Features. I've disabled as much of my security software as I can and then d/l it, with the same results.
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