Asus Recovery Disk Failing At 32%?

May 22, 2011

I'm trying to fix my mums laptop for her, it's an Asus X5DIJ operating on windows 7, she has only had it a few weeks but her trial month of anti virus had run out and she was having a few probs with it so I tried to restore it to an earlier point as i thought she might have a virus, it took over an hour to do this and appeared to have frozen so i switched the power button off!!!! i now realise that was a big mistake as when it restarted i was getting a whole load of error message with missing .dll files and not being able to do a lot of things so i tried undoing the restore but it wouldn't allow it as it said restore was still running, i also tried a different restore point but it wouldn't allow that either... I then tried the repair computer options at the boot menu but it didn't work either so I thought i might as well just restore it to factory settings as she hadn't had it long enough to have put much on it anyway.... the recovery disk gets to 32% and then spits the disk out with this message Failed to restore disk from the Asus Recovery DVD Error code is :-3 I have tried it a few times and this is what happens each time, i have also tried just putting the next disk in (3rd out of 4) but it just reboots and wants to start the whole process again.I have the number to call asus support but they are closed today, also the recovery disks are not supplied by the manufacturer but instead on initial start up you are asked to make your own but i didn't do that as my cousin has the exact same laptop so I used his disks..

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