Installing SP3 (An Internal Error Occurred)
Sep 30, 2009
I've recently put together an old computer using parts from 2 similar machines. The specs are..
Mobo: GA-K8VM800M
CPU: AMD Sempron 2800+ - o/ced to 2ghz tonight.
HDD: Master - Seagate, Slave - Maxtor both 70gb
Ram: 256 + 512 @ 400
Onboard VGA..
Standard 250V PSU
Okay so, i've been trying all night to install SP3 on this thing but every time I get this error "An Internal Error Occurred" and it's driving me crazy. I installed a fresh Windows XP SP2 on it and uninstalled the few updates I did through windows updates. I've cleaned the registry. I've done everything it says to do here: http://support.microsoft.com/kb/949384. I've tried installing it from the Windows updates page, i've tried installing it through Automatic updates and i've even downloaded the full SP3 Package (also tried this in safe-mode). I've read every freaking forum about this error and took their advice. Nothing works........
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May 18, 2008
I recently did a system repair after having problems with Windows starting up, and I need to re-install sp2 for programs such as iTunes to work. When I try running the update wizard, it gets to the 'collecting inventory' (I think that's what it's called) stage, and then stops with an "An Internal Error Occured" message. Below I posted the data from svcpack.log.
[QUOTE]
================================================================================
3.937: 2008/05/18 22:35:36.268 (local)
3.937: f:a20f92d53e2234d8e995e0i386updateupdate.exe (version 5.5.1005.0)
3.937: Service Pack started with following command line:
4.093: Return Value From OnACPower = 1
4.093: OnACPower returned value( 0x1 ) which is Equal To 0x1
4.093: Condition succeeded for section OnACPower.Section in Line 1 of PreRequisite
4.093: SOFTWAREMicrosoftWindowsCurrentVersionSetupWindowsFeatures is not Present
4.093: First Condition in A6Block.Section Succeeded..................
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I have XP with service pack 2 already installed. I tried installing sp3, following all the guidelines about being an administrator, closing all programs, disabling virus scanners and such, but consistently get this "internal error" as soon as the installation starts. The event viewer doesn't say anything useful, but according to http://support.microsoft.com/kb/949384/ this is a problem with a funky product id.
The solution says I should go to the System Properties to get the product id. Well an abstraction of that product id is 69831-xxx-xxxxxxx-xxxxx. Then it tells me to go to HKEY_LOCAL_MACHINESYSTEMWPAKey-XXXXXXXXXXXXXXXXXXXXX, and work with the fields in there. It predicts that there might be more than one key conforming to that format, and there is. It says I should pick the key that has the same ProductID as found in the System Properties, but they both have the same id and it isn't what I found in System Properties, it's 55285-xxx-xxxxxxx-xxxxx.I have one product id in System Properties, and another that appears in two keys in the registry.
Here's my SysInfo:
Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows XP Home Edition, Service Pack 2, 32 bit
Processor: AMD Athlon(tm) XP 2600+, x86 Family 6 Model 10 Stepping 0
Processor Count: 1
RAM: 1023 Mb
Graphics Card: NVIDIA GeForce 6200 , 128 Mb
Hard Drives: C: Total - 103936 MB, Free - 25331 MB; D: Total - 13228 MB, Free - 8921 MB; G: Total - 70605 MB, Free - 11730 MB;
Motherboard: Gigabyte Technology Co., Ltd., nVidia-nForce2, 1.x,
Antivirus: AVG Anti-Virus Free, Updated: Yes, On-Demand Scanner: Enabled
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