Dell Pc Missing System32 File - Won't Boot

Oct 1, 2007

We made the mistake of ordering Dell pcs for work (Never Again & we advise against it!) because they do not include Windows OS disks with the units. They include it on a partition of the HD: (-nice of them). Now one system will not boot up and it is completely out of the question to restore the system to it's original factory setting because of the monetary value of the files that will be lost.

Technically, all it's missing is the WINDOWS/SYSTEM32/... file(s) and on any "normal" pc, popping in the WinXP disc on boot and hitting "r" usually solves that problem. However, F5 and booting the system at its last working condition does not work. Thanks to Microsoft's security features, we cannot use another XP disc to fix this problem. And I will never contact Dell's support line since they've tried to charge us for technical support before they'd give us any help. And this was on a brand new pc that we just purchased. (For some reason did not boot up and they wanted to charge us in order to get it started! - Main reason I will NEVER purchase a computer from Dell ever again.... no CD's is the 2nd reason.) Anyway, the only option we have is to take it in for servicing or place the HD in a second pc.

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