Can't Log Off - Restart - Shut Down
Mar 16, 2005
My new computer, running XP SP2, generally works fine. However, 9 times out of 10, when I try to log off or shut down at the end of the day, nothing happens. I've trying all the different ways of shutting down I know of (Task Manager, Start Bar, etc.), but nothing has any effect. I can only turn off the computer by manually hitting the power button.
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Sep 16, 2006
I recently re-installed windows XP Pro after a clean format. I backed up all drivers from my system32 folder and used them to make sure that all drivers would still be there after the reinstall. I still have all the same programs installed (McAfee AV, ZoneAlarm Personal, Spybot, and Ad-Aware) but now when I log off I simply get the windows xp logo on the blue background screen. (The Saving Your settings, Logging, off, Windows is shutting down dialoge does not occur) I have made no hardware changes. I must also note that this does not happen all of the time, but it also isn't happening with any discernable pattern, so it's hard to narrow down what may be the cause
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Aug 19, 2006
When I try to shut down or Restart my PC it hangs when it gets to the Windows is Shutting Down page & just stays there,wont go any further, the only things Ive done has been to install the latest Windows Updates which included Windows SP 2 (I have Windows updates turned on so they automatically update) & install I Tunes,
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Apr 14, 2008
I read almost all those topic about xp reboot but it didn't helped.I have got windows Xp.When I work for something the mouse stops somewhere.And the computer will be started.
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Mar 17, 2006
it will shut off and restart itself. He claims that this has been happening close to when he received it. We had no real proof of it restarting until last night when he was actually using it and it restarted before his eyes. He is running Windows XP MCE 2005.
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Apr 22, 2007
Son's Dell 2600--3 yrs old has just crashed. Disk was fairly full (lots of music, plus recent I-pod video converter installed). Right before this happened, I did routine virus, adware scans then error check. During error check, the computer shut down and blue screen came up saying "problem has been detected and windows has been shut down to prevent damage." It goes on to say if this is the first time restart (same thing happened) and if not to disable/uninstall antivirus, etc (impossible if I can't get computer to start normally) and to run chkdsk. There is a STOP message: STOP: 0x00000024 (0x001901FF, 0x82B97920, 0xc0000102, 0x00000000). The second of those four sets of numbers changes with each restart. After restarting, I am given options to go into safe mode, last known good config., etc. All end up with the same blue screen and message. I have searched google high and low yesterday and today, tried various things, tried Win XP CD (goes right back to options for safe mode, etc.).
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Apr 17, 2006
Recently my PC stopped restarting properly.If I choose restart it takes longer than usual, then windows shuts down, leaving the hard drive light on, then nothing. It just hangs there. I end up forcing shut down.It simply never tries to startup again. If I choose "shut down" everything goes OK, PC shuts off normally.I've heard that a friend had the same problem with an older PC (Mines 6yrs old) and he said he replaced the battery and the problem stopped.
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Sep 24, 2009
All of a sudden, in the last couple of days, I find that I have to go through my Start>Turn off Computer > Restart twice in order for the computer to restart. Unfortunately, I've made a LOT of changes in the past few days (new programs, a system restore, windows registry cleanup, startup configuration changes, etc.) so I have no idea what caused this.
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May 4, 2007
I am working on a friends computer running XP PRO. When shutting down ie, clicking the Turn Off button, Windows always reboots as if Restart was selected.
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Aug 13, 2009
I have searched around a bit to see if others have ran into this problem, but I have had no luck so far. When I start my computer, it pops up with the standard menu it uses when an OS error has caused a restart. I can't get it too load windows using safe mode, last known good configuration, or normal mode. I never even see the windows loading screen, it restarts immediately.
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Oct 7, 2007
Whenever I try to shut down, I get a couple of End Now messages, these are usually msnmsg.exe and explorer.exe. I'm running Windows XP Media Centre Edition.
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Jul 24, 2005
Just did a new install of Windows XP, which does not shut down properly when I either Turn Off the Computer or Restart.
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Apr 29, 2006
When i try and shut down py PC, it will not shut down? i can hibernate the PC but can not Shut down or log off?
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Feb 17, 2007
I have always shut down my pcs at the end of the day, assuming it saved household electric bills etc. However on my new Vista machine it actually says not to..just to let it go into sleep mode as it's better for it.Ok I can leave that one.. but should I also be leaving my XP pc and lap tops running and if so why? My main Xp computer is getting on a bit (3 years old and pretty full but runs my router ok) so I want to treat it.
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Mar 7, 2005
Just set up my daughter's Dell w/Home XP fp2 machine and notice I get a message "rundll32.exe shutting down" when I try to shut down machine. I ran ADAWARE spyware removal and it removes two files that are listed as MALWARE. WindowsSystem32a EXE and Windowssystem32Bridge.dll. If I remove them then I get a notice on startup that it can't find Windowssys32ride.dll.
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Nov 13, 2007
I decided to use a computer at an Elementary school I work at in Japan. I switched it on and then checked my email and surfed the web. I decided to shut down the computer after I finished. The next day a teacher says do not shut down the computer because last night teachers could not use the computer. Is this just a security reason once you shut down you can't use the computer again for that day? I always thought it was simply reenter the password and reconnect to the internet again to use the computer again.
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Sep 30, 2005
my winXP can be shut down must click twice the "shut down" botton
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Nov 9, 2007
For the last couple of days my XP system will not shut down. It gets to the Windows Is Shutting Down stage and hangs, I waited for over an hour but it stays the same.I tried to use the System Restore to go back a few days but this will not work either.I've added nothing nor changed anything on the system.
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Mar 7, 2005
I just built a new computer and installed windows xp home sp2 oem and even without anything else unstalled the computer will not fully shut down it gets to the windows is shutting down screen and then it just sits there until you hold in the power button. Let me know what else you need to know.
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Jul 17, 2005
A friend has XP home.Every time he tries to shutdown it goes to the windows is shutting down but never shuts down.
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Jan 26, 2008
When I try to shut down my computer start turnoff computer turn off, nothing happens. I have to shut it down by holding the power button until it shuts down.
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Sep 11, 2007
Every now and then when starting my pc (WinXP), it seems to enter a hanging mode. I know when the problem is occurring because the sound card icon doesn't show on the task bar.I don't know if all programs are non-functioning, but the internet connection and the sound card are not only when this occurs. The main problem: the pc will not shutdown. Bringing up the task manager won't work either, leaving me no choice but to shut off the pc via surge switch. What can cause this problem?
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Jul 9, 2010
This is driving me nuts . I cannot shut down my pc using the conventional manner (start>turn off computer> turn off) when i do that it just restarts and i have to use the power switch to shut it down. Using xp home.
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Apr 24, 2006
I have an Alienware Sentia laptop with a 1.8Ghz processor, 1Gb RAM running XP Sp-2 It has AVG Firewall & Virus guard & I regularly run Spybot Search & Destroy. It starts up quickly & runs fast, I love it. until it's time to shut down. After clicking the red Shutdown button it takes nearly 90 seconds before the lights actually all go out. The screen does it's "windows is shutting down" bit & then goes black but the green LED for disc activity continues for 30-40 seconds which seems an age when you're just stood waiting for it.Anyone any ideas to speed it up? Or know why it does it (I won't mind so much if I know why) I'm sure it wasn't this slow for the first few months.
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Jul 29, 2005
When I shot down the computer, it takes at least 5 to 8 min. What I can do ?
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Aug 23, 2005
I have an ASUS A7N8X E-deluxe motherboard running Windows XP pro fully updated, SP2, etc. and I am wondering why it hangs when I shut it down. It doesn't do it all the time, but most of the time. I have even tried to log off first, and it still hangs. Any ideas on how to start figuring out what causes this.
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Jul 8, 2005
My windows xp gateway system locks-up when I go to shut it down
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Dec 8, 2005
Windows randomly & intermittenly just shuts down in the middle of things.This started on my daughter's computer running Win XP SP1 at the time.I suspect a boot sector virus.so I took the hard drive > formatted it > and reinstalled Win XP on my computer at home (which was working fine) they moved so it's been until now before I had a chance to reunite the hard drive with the computer well, first off couldn't boot at all, so out of frustration I formatted the drive again and installed Win 98se as floppy was all I could get to work.so I can boot up ok in win 98, but same problem.sometimes when viewing a file, looking at the contents of a CD, etc.,
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Jun 14, 2009
Windows shuts off,As if it has no power, windows does not shut down. But it restarts even with out being prompted to. At times when it happened say 3 times with timing of about 30 minutes or so. My screen does not start up when windows turns on(start up). Please if any one has a solution or probaple cause I would really like to know. The windows troubleshooter for shutting down or start up problems does not give the symptoms for my pc.
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Nov 3, 2007
I have Windows XP Media Center Edition and it keeps opening on it's own no matter what I'm doing on my computer at the time.I shut it down and it pops back up again, crashing my game window if i'm in a game at the time.I've left my computer normal while i go afk, then come back and it's popped up again.It does this randomly.I've tried killing the process ehtray.exe in task manager, and I've stopped and disabled all WMC services but nothing works.I don't use the WMC so how can I keep this from opening?This just started recently and I haven't changed anything on my computer.Btw, I've scanned my computer with Symantec Antivirus, Adaware, SpySweeper, & RegClean.
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Aug 2, 2005
When I go to the start button and go to the turn off computer option, the computer freezes. Then when I shut down by going to windows task manager, after everything closes and goes to the screen "windows is now shutting down", it never shuts down. The computer just stays on that screen forever, and then I have to shut off the computer with the power button.
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