Windows Not Detecting OEM Recovery Partition?

Jan 13, 2014

I recently purchased a new Dell XPS laptop with SSD. The first thing I did after receiving it was to split the C drive into two using Easeus Partition Manager. Probably due to this, neither Windows nor the Dell Backup & Recovery software detect the recovery partition any more.

When I launch Windows built in recovery creator, it's 'Copy the recovery partition from the PC to the recovery drive' option is grayed out. If I click next, it would say 'We can't create a recovery drive on this PC. Some required files are missing'.

Dell Backup and Recovery says 'Corrupted Environment. Dell Backup and Recovery has not been able to detect the Recovery Partition on this computer. It may be missing or corrupted." (see screenshots below).One thing I am 100% sure is that the recovery partition is present and is intact. I was able to create a bootable USB using Dell Backup and Recovery (this is different from a full recovery media in the sense that the laptop will boot from USB, and then recover from the recovery partition). Using this USB, I was able to restore the OS properly. Unfortunately, even after this factory restore, Windows doesn't detect the recovery partition.

1. Output of diskpart
Here, partition 4 and partition 9 both have WinRE.wim. Partition 4 also has Reagent.xml. Both have the GUID same, but offset is different.

2. Output of various commands
Code: reagentc /disable
successful

Code: reagentc /info & reagentc /enable
REAGENTC.EXE: Operation failed: 3
REAGENTC.EXE: An error has occurred.

Code: recimg /showcurrent The recovery image configuration cannot be found. The system cannot access the configuration file. Error Code - 0x80070002

3. I also tried modifying the c:WindowsSystem32ReAgent.xml file without success. Based on the output of 'diskpart detail partition' shown below, I updated the file.

Attempt 1:
Attempt 2:

Code: Here, 'WinRe.wim' is located in 'Partition 9WindowsRecovery'. That's why I used 'WindowsRecovery' as the 'WinreLocation path'.

Neither of these worked.

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System Info Utility version 1.0.0.2
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Windows RE status: Enabled
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Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 System 300 MB 1024 KB
Partition 2 Recovery 900 MB 301 MB
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