Windows 8 Mail Unable To Connect With Gmail Using IMAP

May 30, 2013

I am trying to use the Windows 8 Mail app to connect my gmail account. I tried to add Google and Other Accounts, but all failed to connect. For Other Accounts I was using IMAP. I have also checked and made sure my gmail account is IMAP enabled. I also believe I have the latest version of the Windows 8 Mail app.

I understand that Google has disabled EAS support, but I am sure Google still supports IMAP.

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I have been unable to connect two windows 8 laptops (dell and asus) to my home network (and internet). At the same time I have connected 2 xp laptops and 3 kindles with no problems. My security consists of using mac addresses only and all other security is turned off.

The offending laptops will also only show the 5gz and not the 2.4gz in available networks (one laptop is brand new and the other is about 1.5 years old). I have also disabled all security on one of the laptops to see if that was the problem (it was not). When trying to connect I have two basic reactions. The first is that its taking too long (cannot connect) and the other is that there is limited connectivity. In addition to that I am sometimes told that the ip address is not right (malformed, I think).

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An old Microsoft email account (xxxxxxxx@MSN.COM) from the days before Hotmail when you still could get @msn.com addresses. Account correctly set up in Windows Mail App on Windows 8 machines, no issues. Account has one outlook.com alias.

This was the only email address I have had without two step verification. Last week something happened which made to rethink my complete online / domain / email security. I both changed the password of this @msn.com account to a very complicated one and set up the two step verification using the MS Authenticator App for Windows Phone 8. Tested the set up by logging out and logging back in with the new password and as it should be, outlook.com asked for the authentication code. All was well and working.

Next step was to open Windows Mail App and change the account password there. As expected, the Mail App told me to check settings of this account, clicking the Check Settings link opened the credentials dialog. I entered the xxxxxxxx@msn.com as email address, and the new password. Got an error message telling the credentials were wrong. Logged out, logged back in, tried again, could not get the app to accept credentials.

Signed out from Windows, back in, relaunched the Mail App, removed the xxxxxxxx@msn.com account as nothing I tried with original @msn.com or newer @outlook.com alias did work. From account settings I added a new account, trying both the original @msn.com and the @outlook.com aliases. Wrong credentials tells the app and does not let me add the account. Trying the same credentials on Outlook.com web interface works, no issues in signing in.

Notice that I am absolutely sure that although my new password is really complicated, I have typed it every time right. I have checked it using the View password feature, #1 in below screenshot:

Short version: Can't add an email account to Windows Mail App, credentials 100% sure correct.

Additional issue: This might be impossible to solve: I would like to set my 20 years old original @msn.com address again as the primary alias but apparently it is not possible:

It was the primary alias before the issues told above, has worked as an MS account to be used for instance as the login account for Windows 8.

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