Hardware Drivers :: DVD-Rom Not Detected?
Jul 9, 2013
it appears that windows cannot recognize my dvd drive after i used the option in the general menu to remove everything and reinstall windows,
When I check it in the device manager, it reports the dvd drive as hidden, and need to connect it to solve the problem, but i am pretty positive the dvd drive is connected since i can press the button and the tray will eject (and if i insert a disk i can hear it spinning), check the two attached images for this,
i have tried everything, like updating the firmware (it only worked once when the dvd drive was detected, for otherwise the update app would just request you to connect the drive to update it), it didn't work (in this case, i can see it in windows explorer, but cannot push the button to eject the disk tray), use the reg. fix found on the internet, resetting windows again (after the first reset, the dvd drive can be detected but i cannot burn an iso disk, so i reset it again, took about 20 minutes, now the drive is just simply not visible in explorer), none of them worked,
the laptop is samsung series 3, this one, NP355V5C - OVERVIEW | SAMSUNG
it used to have this problem (dvd not detected, or push button not responding) before, but usually solves on its own after an reboot, unlike this time which is completely screwed up and i am at my wits end,
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Sep 9, 2013
No USB device seems to be getting detected on my machine when I plug in a flash drive or an external hdd I get the distinctive sound from my speakers that an USB device is plugged in but nothing is showing up in "My Computer". I went through the event logs and found that Windows is failing to load the USB device (check image in attachment logs.jpeg). Recently I installed iTunes, so I though it might be causing this problem but I uninstalled it even then the problem persists. I don't want to format my machine just because of this small problem. Is this a driver conflict ? How do I find out why windows is all of a sudden failing to load the USB devices ? I have uploaded a copy of the saved logs detailing this failure(logs.zip).
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Sep 15, 2014
I run Windows in the following configuration:
I have an SSD and a normal HDD. The Windows system itself runs on the SSD for faster boot-up, and all my user data is stored on the HDD. I recently installed Linux as a dual boot option, but due to issues with UEFI and Legacy BIOS settings, I decided to uninstall my Linux. My Linux was similarly configured, with /boot residing on the SSD and the rest of it residing on an ext4-formatted partition on my HDD.
I uninstalled Linux using the boot-repair livedisc, and I can boot just fine into Windows 8.1. However, now my Windows Data partition on the HDD cannot be accessed. On boot, it doesn't even mount, and links to my Downloads or Documents folders are broken.
The Disk Management tool lists the Data partition as an EFI System Partition, when it was previously just a normal Primary NTFS partition. GParted detects the partition as an NTFS one. DiskPart also indicates the partition is hidden. Mounting the partition works fine using DiskPart but I cannot access it as it throws an access denied error, and says I do not have permission to access the drive. I have tried changing the security options in the security tab to give me full control, but to no avail. I can use CMD to access it though, and view things, but I cannot seem to move or copy data out of it. I have tried using the convert utility in CMD to convert the EFI partition to NTFS (EFI is FAT32, IIRC) but it says that the partition is already NTFS.
How can I fix this or at least enter the partition and backup my data before performing a format and restore? What data should I provide to get proper support?
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Oct 19, 2013
Ok, after playing around a bit with the new 8.1 some hardware issues come into my way: My Soundblaster X-FI didn't work anymore, no new driver provided by Creative Labs - replaced by working sound onboard.
But now my Sony Cybershot DSC-W70 camera isn't detected anymore, no drive letter is assigned and since I have no cardreader I can't access the pics. Troubleshooting says the problem can not be fixed. Sony doesn't provide particular drivers for it and reinstalling the Intel ICH9 driver didn't work. Under Windows 8 it worked like a charm, 8.1 seems not to like much of my hardware.
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May 30, 2012
I know my dvd drive was working a few weeks ago cause i used it to load up shogun 2 total war. My bios recognizes my driver but i dont see it any were in my device manager. BTW i was running windows 7 and had no issues with my dvd driver.
Update i click show hidden devices and i see my dvd but I can't find it anywhere when I look in my computer and when I put a disk in it doesn't boot up the cd or anything. I also asked it to check for updates but it says i have the latest updates for the drive and the device is working properly.
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Jan 17, 2013
When I look the control panel the CD/DVD does not appears, but in the setup you can see that the DVD is working. Before I had win 7 and it work well.
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Jun 12, 2014
i have just installed windows 8.1 64Bit on my pc which was originally running windows 7 64Bit I have 2 internal backup drives in addition to my normal boot drive Both these drives have data and worked perfect in Windows 7 but in Windows 8.1 only one shows up When i try to access the one I can see it says drive not accessible Access denied It also shows used space and free space as zero bytes When i know it is at least half full.
Its a 2 terabyte drive same as i the one i cannot see at all I have uninstalled both drives reinstalled them updated every driver possible I have windows 8.1 on a slide in drive as windows 7 When i slide Windows 7 back into the same machine both drives show up no problem.
Its an ASUS M4A785TD-V EVO Motherboard I am begining to wonder would a Bios update if there still is one available
As this motherboard is getting on a bit now.
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Mar 2, 2014
Since upgrading my HP DV6T7000-CTO from Windows 7 to Win 8 and now 8.1I have had an intermittent issue where the my wifi/bluetooth adapter is detected, until a restart, and then afterwards, is no longer detected. I have a Intel centrino wireless N 2230 which is both wifi and bluetooth. I cannot connect to wifi, nor is the bluetooth detected. Additionally, the wifi-radio button on my laptop, will not turn on (red is off, white is on). Sometimes I can temporarily fix the issue by shutting down,disconnecting the adapter from my laptop, reseating it, and then rebooting. This does not always work though.
I have tried the latest drivers from Intel as well as tried removing those and just installing whatever Windows update thinks is best. I have also updated the Bios to the latest, but to no avail. I have even replaced the adapter with a new adapter but the same model and that did not fix the issue either.
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Nov 10, 2013
I get a black screen after the loading screen when I boot up my computer. To fix this problem, I decided to do a dirty install, but I stumbled upon a problem. I have 2 Crucial 64GB SSDs that I put together as one, making my C: Disk, but I didn't see it in the Volume List. I only see what was Drive D:, my 1TB Seagate HDD, which, supposedly, took my SSDs' place as Drive C:.
I've unplugged the SSDs and booted up with only one plugged in, and made the Primary Boot Device "Removable Disk", but when I boot up, I get an error message saying "BOOTMGR is missing". The same thing happened when I did the same with the other SSD. It can be deduced that both of the SSDs have to work together as a whole to function.
Then, I unplugged the 1TB HDD and tried again. When I did a chkdsk for Drive C:, I got a message saying, "The system cannot find the drive specified". From this, it is obvious that the 2 SSDs (which are the actual C: Drives) aren't being detected by my computer, but the 1TB (Drive D: ) is being detected.
After uncovering this problem, I think this may be the fault that is giving me the black screen after boot.
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Jan 15, 2013
I have a Lite-On iHAS124-04 DVD drive that is not detected by windows 8.
The same system also has winXP and win7, which detect the drive.
The interesting part is the drive was used to install windows 8.
Why is windows 8 not detecting the drive?
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Nov 3, 2013
I have an Asus x202e with I3, Windows 8 64 Bits. The defect is that the battery does not detect. Here's what I did: I disconnected the battery, I pressed the power button 30 seconds and not fixed. I reset BIOS F2, F9 and F10 and again not repaired. I uninstalled the Microsoft ACPI method battery and nothing. Do you think that a BIOS update will fix the fault? Mention that no longer turn on the battery.
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Sep 6, 2013
I have been facing issues with my WD Passport harddrive not getting detected on the USB port after my windows 8 Upgrade in my laptop. In my desktop, there is no issues which has Win 7.
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Sep 15, 2014
My cd/dvd drive is not being detected by my laptop. It is getting power but is not being detected. I tried the cd and hardware Microsoft fix-its and the hardware troubleshooter. Nothing works
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Sep 21, 2014
i have windows 8.1 and a Logitech k810 keyboard.I know that the keyboard can not access bios (because Bluetooth drivers do not start until windows boots). All i want to do is to make windows not freeze with that message that last 10 seconds before it resumes normal boot. After windows resumes normal boot the keyboard works just fine no problems i can log in etc..
To be even more clear I do not want to make windows load its Bluetooth driver faster or sooner than it normal does. All i want is for that message to not appear and windows go on its way booting without telling me and freezing on the no keyboard found message. How do i bypass that keyboard check? How do i make windows ignore it if i cant bypass so it wont display the message ?
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Mar 30, 2013
I am using windows 8 pro x64 with an asus P8P67 LE motherboard and have a 5.1 sound system. I installed win 8 fresh and the audio was working fine. One time when I booted up, the audio sounded off. The sound was only coming out of the front left speaker. I did the speaker test within win 8 and the realtek menu. The front right speaker is being detected as the subwoofer and the rest are fine. It's the only speaker not working properly so it's like having two subs. I tried setting it to stereo, 2.1, speaker fill, ect... with the same results. I have not messed with wiring or software. Sometimes it would go back to normal but then do it again randomly. In the end, I reinstalled win 8 and it worked fine. Then suddenly, it happened again. The only difference this time is that it will not go back to normal by itself. It seems to be stuck on this "setting". I did do some research but I guess I didn't do it well enough because I could not find an answer that would work. Again, it worked fine in win 7 and sometimes in Windows 8. I have checked the wires to make sure nothing has changed and that they are connected well and they are fine. I tried changing the speaker settings and speaker fill but with no results. I don't know what else to try.
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Aug 8, 2013
I reset windows 8 on my alienware m15x for a fresh restart but it was taking too long and got stuck a 30% so I held down the power button. Next thing It says No Operating system detected.
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Feb 2, 2014
I got a problem in Windows 8.1 which doesn't detect the integrated webcam. It worked fine the last week but today it just wont start. My laptop is a DELL Inspiron 14R 5437.
I already reinstalled the Chipset with no luck. Also, opened Device Manager but there was no "imaging devices" label. Did an unistall of USB Root Hub, then restarted, but nothing. Checked BIOS but dont know where to really enable/disable.
Build-in app Camera in windows 8.1 shows "to get started connect a camera". Skype displays "Skype couldn't find a webcam. With a webcam, you can make video calls..."
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Jul 15, 2014
I have 3 viruses detected on my last full PC scan which was moments ago.
Viruses and Trojans Quarantined: Artemis!7F706C6E8821
^ This code cannot be found on the Mcafee website.
^ This code was given when the scan was finished, this is the code for the trojan, virus I have?
- Computer Virus Attacks, Information, News, Security, Detection and Removal | McAfee
Threat not found.
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Jun 29, 2014
I'm trying to get back up and running. It's a Toshiba laptop that came with Windows 8 with it, obviously UEFI and an embedded key.The person that was using it said it started to act up a week before it fully crashed. Afterwards, it wouldn't boot up, it would either BSOD with an error code I found pertaining to a graphics driver error, or stay on a blue screen with nothing on it and then restart and go through an endless Automatic Repair loop with no success. I check the logs and Windows checked EVERYTHING but couldn't find the issue why it wasn't booting. Did chkdsk, bootrec repair, offline sfc scan, STD scan, tried refresh/reset but the drive was apparently locked, couldn't do a system restore as there weren't any restore points, tried doing startup repair four times; nothing worked.
So I decided it would have to be wiped and reinstalled with 8.1. Thought it would be an easy process. I used the vbs script to show the OEM key to activate Windows once I was up and running with 8.1. OK, but for some reason the key looked familiar. Keyed in the key, it didn't work. So I wiped that hard drive with Windows 8.0, ran the vbs script, SAME key of Windows 8 Pro as before. Odd. I already tried converting the 8.1 Core OEM I previously installed to 8.1 Pro and tried that key, still nothing.
Then I checked the key on the interwebs, XKY4K-2NRWR-8F6P2-448RF-CRYQH, the reason why it looked so familiar is because it's a generic install key for Windows 8/8.1! This isn't the OEM key at all!
I deploy Windows with a custom 8.1 .wim image and have used this several times already and I THINK I might have that key used originally to install Windows into my virtual machine I have going for it. My thinking was that I might have used sysprep one too many times, but that doesn't explain why even with the plain Windows 8 AND 8.1 Core images why the key that's being detected is a generic install key.
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Dec 3, 2012
At the moment I dual boot Windows 7 and Windows 8. I have just added Media Centre to 8 (yes I've got my key = 10days) and all went smoothly . . . until the dreaded alert 'TV Tuner not Detected' !! Of course it works perfectly on the Win7 partition, but is there any way for it to be recognized in the Windows 8 Partition? Or is the only way to eventually lose my Windows 7 and rely totally on Windows 8. Presumably the TV Tuner Card would then be detected. TV Tuner card is AVerMedia A336 MiniCard Hybrid DVB-T and driver up to date.
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Aug 20, 2013
I just installed the Windows 8.1 Preview 64-bit last night and am loving the improvements over Windows 7 Pro 64-bit!!! I am running it on a Dell Optiplex 745 Tower.
My only problem is that my ATI FireGL V3100 is not being recognized by windows at all. I checked in the device manager and it doesn't even show up. I currently have a monitor hooked up to the card and it is working fine. Unfortunately, AMD doesn't have a driver for Windows 8. For that matter it didn't have on for Windows 7 either, only a Vista driver, but it worked fine in Windows 7. Same thing with the Dell drivers, worked for Windows 7, but not for Windows 8, even though the drivers were for Vista 64-bit.
I am wanting to hook up a second monitor, but when I do, it doesn't even detect the second monitor. All it does mirror the first display onto the second monitor. I looked into the Screen Resolution settings and even tried clicking Detect. Nothing. It found my first monitor, a Acer AL1916. Even when I unplug the Acer, it thinks the other monitor, a HP LP1965, is the same thing, it doesn't change the name of the monitor. I even tried going to HP to get a driver for my second monitor and installed that, to no avail.
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Mar 4, 2013
Need to rebooted everytime after I had started windows 8 Pro. What happened on my Wins 8 pro.
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Oct 12, 2013
I'm not truly the best with computers, and this is a new pop up for me. I just purchased this new dell laptop in May and have had no problems with it. However, in the last few weeks I've been getting a new pop up in the right hand corner. My house hold have a wireless router that is password protected. I have McAfee Security Center updated, and shows that all my firewalls and security systems are on and active.
However, this is the message I get and I'm concerned about my networks safety:
"Unknown PC or device detected
This PC or device has connected to your network:
IP Adress xxxxxxx"
I've opened my action center to make sure everything is okay, and the only thing I find that isn't turned on is the "Network Access Protection" - which is something I haven't touched before, nor does it provide a link in which to turn it on.
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Apr 13, 2014
I have a Toshiba Tekbright Monitor that was working very well in my old computer. I bought a Dell XPS 920 I7 12G RAM 2T with a Windows 8.1, the incorporated speakers are not detected, even after I updated the Nvidia drivers.
If I plug headers, I have sound.
If I restart and press F1, the audio test there gives me sound too.
So the monitor is fine, just some conflict between speakers and Windows/Nvidia.
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Apr 2, 2014
my laptop upon powering on i get an error message in the top left hand corner stating operator system not found or detected w/e also accessed bios screen via F2 and the HDD not found not to sure what HDD is i think its harddrive info would work. Anyways i purchased a five disk media restore which contains 1 system disk 3 part recovery media and 1 disc titled language. upon attempting to restore the loading gets hung up in the process also tried numerous times and sometimes wont even allow me to select a restore route.
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May 28, 2014
The cable works on a different computer, the computer gets wireless fine (typing to you from it) but will not read an ethernet cable. The motherboard manual (built the PC myself from components) says an LED should light-up if an ethernet cable is connected, no such LED appears when I connect the cable.
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Feb 24, 2014
I have a Gateway desktop computer about a year old. It had been working perfectly, but today when I restarted it, I got an error message saying " no boot disk has been detected or the disk has failed." At the bottom of the screen was a message saying to use the delete key to enter BIOS set up. I went into the bios set up, but didn't see anyway to check my hard drives...
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Mar 2, 2014
My windows update, windows defender and lots of other programs including Vistart start menu refuse to work. I run the Windowsupdatediagnostic download and it tells me the SFC Output is corrupted or missing. Recently the BITS wasn't working but for some reason found the windows events log was disabled in services. I went to black vipers site and reset all of the services to a standard or safe setting. Yet I cant get anything to work. Ive been running the sfc /scannow in command prompt and it says it found problems but was unable to fix them. It says to check the log files, but when i go to open them they refuse to open and say i don't have administration privileges???
I suddenly got BITS working recently and i swore that would have fixed everything but to no avail. I am afraid to have to to a factory refresh but the problem is I foolishly listened to microsoft suggestion in the store to upgrade this from windows 8 to 8.1 therefore it automatically deletes the windows 8.0 partition on the computer thereby erasing its original operating system with cd key....
I have heard of ones doing a factory reset or refresh and finding since that upgrade they cant get it running without them purchasing it....
I have done a system restore, but the last system restore was a month ago and unfortunately that was when the system was exactly the same as this.
So right now i need to try every possible avenue I can take and want to see if its possible to do a factory refresh without it freaking out because the cd key on the bottom of the computer is for a windows 8.0 and this is the useless upgraded 8.1. This is a Toshiba C55-A 5300 laptop
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Jul 2, 2014
I recently received a second monitor for the use of a secondary monitor, but it has a VGA port and no DVI port. This was an issue because my graphics card (NVIDIA GeForce GTX 760) does not have a VGA port.
I purchased a DVI-D to VGA adapter (turns out it was a 5-pack) and it is not detecting it.
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Feb 17, 2013
I have just rebuilt my PC and decided to make the jump from Windows XP to Windows 8. The jump has not been smooth, but it looks like I have ironed out my biggest problem (incorrect installation due to not creating a system partition therefore Windows 8 = no DVD, no boot; rookie error).
Now I am stuck with an issue - windows detects my only screen as more than one. Sometimes it thinks I have two, more often it thinks I have 3 or 4. Installing the current nVidia drivers did not work.
What I have at the moment is 2 generic non-PnP monitors and 2 generic PnP monitors detected, according to device manager. nVidia control panel calls them Dell SX2210, VGA display, (i can't recall the 3rd one, I'm on my laptop now), and TV. Windows display setup calls two of the SX2210, and the other two are either generic non-PnP or PnP monitors. In nVidia control panel it looks as though I have a clone setup (2 screens enabled) with the Dell SX2210 and the VGA display. In windows display setup it looks as though I have a clone setup (2 screens enabled) with Dell SX2210 and generic monitor.
I have repeatedly unchecked the secondary monitors in both nVidia control panel and windows display setup, leaving me with what should be a single monitor arrangement and 3 disabled monitors. This works until I restart my computer, which then reverts back to what it was before. This is OK as a workaround most of the time, but sometimes when I boot up the computer it detects the wrong screen as the primary and I get a monitor which goes to power save mode. The solution to this is Win Key + P and change the display selection while blind, which works now I know how. Sometimes my screen will refresh (installing programs or drivers) and I get the same result. Detect displays also results in no signal to my monitor.
Currently using DVI from the graphics card to DVI on the monitor.
System specs:
CPU: Intel 3570K (stock clock)
MB: ASRock Extreme4 Z77
RAM: 4 x 4GB 2133 GSkill
VIDEO: Gigabyte GTX260 OC
MONITOR: Dell SX2210 @ 1920 x 1080
OS: Windows 8 64bit
*Yes I know the 260 is an older card, it has come from my old system for economics reasons (to be upgraded later), but it was working perfect on that machine.
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Oct 19, 2013
-Running my PC with a Radeon HD 7700 on Windows 8, main display is monitor in DVI port, secondary display is HDMI running to my LG TV for playing videos (only enabled some of the time in AMD Catalyst Control Center under "Desktop Management>Creating and Arranging Desktops")
-Normally, I enable the 2nd desktop (my TV) through the HDMI output of my video card easily. However, about a week ago I ran into an issue: while the OS detected the display, it only recognized it as a monitor in 640x480 resolution.
-I tried several things to fix the display issue, but was finally successful by changing the HDMI cable connected to the TV side to the second HDMI port on the back of the TV (that is, going from HDMI 1 to HDMI 2). This fixed the issue immediately.
-Good till yesterday. Now the HDMI 2 is no longer detected as a valid display. HDMI 1 (the original connected port) is still detectable, but it's still having the 640x480 max resolution issue (and no audio output as well).
-HDMI 3 on the TV currently works, but that is the final HDMI port on the TV, and I don't want to continue moving the cable without resolving the issue. I have tested the TV HDMI 1 and HDMI 2 ports with other hardware, and they seem to be working without fault with a DVD player or Media box, so I doubt the issue is surrounding my TV.
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