Dell Inspiron / Windows 8 - Grey Screen On Startup
May 26, 2013
I have a fairly new (bought in December) Dell Inspiron/Windows 8 that is used mainly by my kids to play games. It's minimally loaded- Windows Office, Adobe and generally starts up fast. Today they report to me that "something is wrong." On start up all I get is a grey screen. I tried F2 and F10 - no response. Doesn't even respond to Control/Alt/delete. I've searched the forums and the only thing that seems to come close is that they have possibly enlarged a split screen somehow so it's hiding everything else- but what to do? It has to get to Windows to do that, and we're not there yet.
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Oct 12, 2014
I purchased a brand new Dell Inspiron 15 3000 2 months before. This system is having Windows 8.1 OS. I'm facing the start up problem from last month.
1. Sometimes when I pressed the power button system won't start. Black screen comes then it won't boot.
2. Sometimes when I pressed the power button system will boot up to password screen, if I entered the password and hit the enter key, again Black screen comes.
3. Sometimes shutdown is not possible.
a. I tried to shutdown by using mouse (Start -> Power Options -> Shut down) it won't take the command.
b. I tried to shutdown by using keyboard (Pressing Alt+F4) it won't take the command itself.
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Dec 16, 2013
I have a 2 month old Dell Inspiron 660 running Windows 8.1.that came with windows 8 installed but I upgraded to 8.1 off the internet. Everything worked okay until I did a scan and cleaning with ccleaner. Pretty soon startup was very slow going from the Dell screen to the lock screen to the password screen to the windows welcome screen but windows would eventually load. Now the startup only goes to the welcome screen. That little circle of dots starts spinning and keeps on spinning but Windows never loads. Did I erase some registry files when I cleaned it?
I also wanted to know how load Dos from win 8.1 and how to boot win 8.1 in safe mode.
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May 2, 2013
I bought dell inspiron 7520 and tried creating the additional partition on the hard drive. After rebooting the laptop started showing blue screen and saying that the file Windowssystem32winload.efi doesn't exist or is corrupt. Error code: 0xc0000225
Since the laptop was sold just with the installed windows but without the CD with windows8, I'm not able to reinstall it.
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May 17, 2013
My dell inspiron 15r 5521 when it shuts down it'd screen goes off but the lights stay on for about three minutes when the screen has gone off the only way to completely get the lights to go off is to hold down the power button for like ten seconds I know it's not good for it but sometimes when I'm in a hurry I have to this computer is like three weeks old so what's wrong with it also how do I keep wifi on when closing the lid is there a registry hack for that? And what is fast boot ....
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Aug 29, 2014
I have a brand new inspiron 5447, which was working fine till yesterday. If I try to boot now, it is just stuck at Dell logo and I am unable to go into BIOS settings. I tried pressing F2 and F12, but the screen is still stuck at same Dell logo screen.
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Feb 1, 2014
I only just very recently received this laptop as a gift, but as soon as I started watching movies on my Netflix account I noticed that the screen would briefly go black then return to my program. This happens very often, once every 2 to 5 minutes. And this only happens when I'm trying to watch movies. Browsing and game play is flawless. What could be the issue? It was recommended that I install Windows 8.1 upon setting up my laptop, so I did just that. I didn't play around with Windows 8 beforehand, though, so I don't know if the problem is the operating system or not.
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Nov 14, 2013
I have a Dell Inspiron 1545, the screen is broke so I use an external monitor which doesn't project BIOS or Boot up so I cannot see anything. I found a thread on here that adds the Intel Graphics Driver for Mobile 4 Series for Windows 8 which I supposed would work on 8.1.
The link I installed:
Mobile Intel Series 4 and Intel HD Graphics 1st Generation. I installed it and restarted the laptop for the GUI to start.
But as I restarted, the screen was blank. I tried cycling through projection modes as I usually do, but this time It didn't work.
I have no clue of how to remove the driver to as I cannot see anything on the external monitor as I've tried it on 2.
I've tried booting into Safe Mode but as I've said, I cannot see anything on the screen so I'm not sure where I am.
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Jun 13, 2013
I have a new laptop with Windows 8 and I really like it. I also have an older Dell Inspiron 1521 with an AMD 64 bit processor, 4 gig of RAM and a 160 gig SSD. It runs Win7 just fine and I believe it will run Windows 8. My new laptop came with 8 installed so I don't have a box to check the low end specs for running 8. I have Linux on it now and I would like to run both. It boots in to Linux in 20 seconds, about the same time as my new Windows 8 laptop.
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Mar 31, 2013
I own dell inspiron 14z and i tried to install windows 8 on the 32SSD drive, i turned SATA controller to AHCI and installed the OS. Windows was booted ones and it was all fine but when i restarted the computer it consistently led to the screen "your pc ran into problem and needs to restart...." I tried turning back to ISRT and same, I reinstalled windows and turn the acceleration of but after installing the driver an error was occurred says "your computer does t meat the minimum requirements....".
I turned back to ISRT and tried to install the windows again but it could not find the hard drive even after browsing through usb (it was loading and loading but didn't find anything) and now i really don't know what to do...
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Oct 8, 2013
I have a Dell Inspiron One 2330, which had Windows 8 Pre Installed, one fine day it stopped booting windows 8...
No matter, I had the recovery media... I made a full system restore... and nothing... it still does not boot.
Black screen after windows logo.
Dell Diagnostics accused no trouble whatsoever, all the tests performed successfully.
After a lot of tinkering, I managed to go back to Windows 7, the system runs fine, but I am running a trial license of Win 7, as I have not yet bought a license (I actually tried restoring the system using the Dell generated backup disks AND the Windows 8 OEM Disk, provided after those did not work).
What could be preventing Windows 8 from booting, since neither the installation fails, nor the HDD acuses any problem?
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Dec 15, 2012
I have an Inspiron One 2305 All in One with touch display and was planning to upgrade to Windows 8. However, I just noticed on the Dell Support site that they do not support the upgrade, and thus, don't recommend owners of this computer doing the upgrade.
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Feb 8, 2014
I purchased a dell inspiron 5521 a few months back but i didn't get any windows 8 CD with it. I have to reinstall my windows, but when i try to do it with my friend's original windows CD, error says product key entered is different. I don't even know the product key for my windows 8.
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Sep 21, 2013
I'm trying to figure out if my Dell Inspiron N4010 has full compatibility with Windows 8. I downloaded the Windows 8 Upgrade Assistant. The two issues I have are Secure Boot and was touch capabilities my Dell Computer has if I decide to upgrade to Windows 8.
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Aug 5, 2014
I started using a second monitor recently, and ran into an issue when opening a folder. When I try to open any folder both screens will flash grey and then go back to normal, but the folder won't open. If I try again then the folder will open with no grey flash. If I switch back to just one screen, the same thing will happen, along with all of my icons being rearranged.
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Nov 13, 2013
Since I've updated to 8.1 my laptop is taking a long to boot up and when it finally does load it's slow as hell.
I'll then be playing Football Manager and when I hit the windows key to go back to my desktop it freezes. I've tried opening task manager and that freezes too, the only thing that functions properly is the metro screen.
I thinking it's a compatibility issue with a program that's causing it.
Specs:
Dell Inspiron 7250
Intel Core i7 3612QM @2.10GHz
6gb RAM
Windows 8.1 Pro
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Aug 15, 2014
Yesterday, I restored my Inspiron 15 to it's factory settings. Post-reset, I installed all drivers for Windows 8 directly from the Dell website except for the AMD driver which I took from the AMD website (just wanting to get the latest directly from the source, I guess). I also used that "Dell Detect" thingy to make sure I have all the latest drivers for everything.
After installing, everything worked great, but I realized that when the display turns off / when I shut down the laptop / when I close the lid, it does not turn off the computer or hibernating it or making go to sleep - it just keep running but there is no display, total darkness. Trying to press the power button / F4-F5 / any other button-pressing related solution did not work, only hard-reset.
Googling this issue, I found that it is very common, and many people with almost brand new Dell laptops, just like me, have encountered the same problem. In most of the solutions offered it was said that doing so would cause the system to mainly use the Intel Graphics HD card and not the AMD, meaning that for games and graphics, the AMD won't matter, which doesn't seem to be fair after paying extra exactly so I can have a dedicated card.
Either way, I started with the first which was using Windows Update. After checking the Windows Update updates list, I saw 2-graphic card related items - something called Graphics Adapter WDDM, one for the AMD card and the other for the Intel Graphics HD. After installing this update, I realized I can successfully turn off the laptop.
Once I turned it back on this morning, I got a pop-message:
I then realized that it just simply doesn't see/use/detect the AMD card. This is how my AMD Catalyst looks right now:
Looking at Everest, you can see it only sees the Intel Graphics HD:
However, device manager is still listing the AMD card as if it's properly working:
And if you look at the event log, you can see that initial driver was installed right after the Windows 8 fresh install I made a day and a half ago, and then there's other events, last night, around the time when I installed the Windows Update thingy:
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Jun 12, 2013
I have inspiron 14r 5420 (with windows 8 ) . I have problems with the laptop after a few days and earlier i had did recover media to 2 CDs. Now during the boot it was verifying my laptop and it say that it would reset the pc to factory backup. Will this process require a format.
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Jan 27, 2014
I had to restore my Dell Inspiron laptop. The worst was having to download all of the Windows updates that I had installed since I bought the laptop a year ago. Is there any way to backup these Windows updates, in case (*shudder*) this happens again, I will have these ready on a disc or flash drive ready to reinstall?
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Oct 28, 2013
I boughrt Inspiron 2350 2 weeks ago. And I updated to windows 8.1 soon. After then, Computer has not worked, so I would like to reinstall clean.
I would like to know how to get the recovery disk. And I tried the chat, but chat is always close.
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Jul 25, 2013
Ihave Inspiron 15R 5520.
Iam installed fedora linux and. Lost the boot. For windows. Now i have recovery in partition and my system But. Not work !!
Now what I can do. How can i Dowland Image recovery?
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Apr 2, 2014
I recently bought a dell laptop(dell inspiron 15 3521), which comes with windows 8 O.S and I want to install windows 7 and Ubuntu as part of my research for 3 months.
So I have to uninstall windows 8 and of course I want windows 8 after some time(approximately 3 months) but I didn't get any windows 8 cd or key with it ,how to get through it?
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Aug 8, 2013
I have been trying to install windows 8 on a Dell Inspiron 7520 using a pendrive.
Apparently there is no option for this in the boot menu.
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Nov 9, 2012
I just bought a DELL Inspiron 17R laptop with Windows 8 and additionally the Microsoft Office 2010 Home and Student software.
how I can install the Office software and enter the license key code?
I've looked on the Start screen and cannot see any 'tiles' that are relevant, switched to the desktop and there are no icons and no Start button.
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Jan 19, 2013
I have a laptop, dell inspiron rs7720 with windows 8 on it. Once i tried to boot a different operation system from a memory stick, it didn't work, nothing happened. From that day after a first boot(doesn't matter through restart or by shutting it down) I always keep getting a quick dell logo for 1 second and then a black screen. By pressing buttons like Esc-f12 the ~Boot options F12~ appears on the right bottom of the screen. If I press F12 no reaction happens. If i just turn the laptop off by holding a button and turn it on again it boots up properly. Tried to reinstall bios, didn't work, but the bios does work. However boot options doesn't(if you press f12 at the dell logo).
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Jul 13, 2014
First my system is Inspiron 15z 5523
Can I install Windows 8 32-bit on it??
Because after purchasing it, it has Windows 8 64-bit x64-bit based processor,
What does that mean? and is it possible to install the x86 version?
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Mar 21, 2014
I have bought a Dell Inspiron 15R which arrived this week. I have already decided that I am going to install my own copy of Windows 8.1 Professional on to my system.
I have tried this several times now and I keep failing. I am booting from my DVD and the install goes fine. However during install I am normally prompted to enter my Serial for 8.1 and it does not do this. It progresses as though everything is ok, I can format the Hard drive and then it proceeds to install Windows 8.1.
Once fully installed I then go to see if it is activated and to my surprise it is. It has activated with the same Serial as the OEM that came with the laptop.
I have also noticed that this copy of 8.1 cannot join the laptop to my own domain (the options to do this are greyed out) which I am also wanting to do. So this copy of 8.1 is not the copy I am trying to install.
How can I install my own copy of 8.1. I think this is something to do with Dells bios configuration but not sure where to start.
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Jan 19, 2013
I have a Core i5 Dell Inspiron N5110 with 4 GB Ram.I tried Clean Installation of Windows 8 64 Bit (Downloaded From Microsoft Dreamspark Account) with bootable USB many times about every possible management of partitions but it goes black after the installation ,where it says "Getting Device Ready @ 62% Or 60%" , & Restarts Automatically an then it says Repairing Drive E or F, O.o even i have only one partiton of 500 GB
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Oct 18, 2013
I have 2.5 years old Dell Inspiron 15r n5010 with Intel Core i3 processor (M370 @2.4 GHz) and 3gb RAM. Right now I have Windows 7 (64 bit) installed on my machine. I have two questions:
1. Can I install Windows 8.1 (64bit) on my machine?
2. There is no driver available for Windows 8 for this series of laptop on Dell's site. In that case, can I use Video, Wireless LAN, Bluetooth drivers of Windows 7 (64 bit) for Windows 8.1 (64 bit)?
P.S.: Dell provide drivers for Windows 8 for Inspiron 15r n5110 series of laptop. Can I use n5110 series of drivers on my n5010 series of laptop?
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Nov 18, 2013
I have a Dell Inspiron 3137 Notebook Running Windows 8.1 and I use Internet Explorer 11. There is one website that I can't connect to, all I get is a blank page. It is a site that I pay my credit card on. Everyone of my other web pages loads properly. I am real good at fixing problems on my computers and numerous other people's computer problem, but I have to admit that this one problem has got the best of me.
This website worked fine on Windows 8, but I upgraded to Windows 8.1.... now it won't load the website.
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Jun 18, 2013
I have a new Dell Inspiron one 23 touchscreen with windows 8. Sometimes when it goes into sleep mode I can not wake it and have to do a hard reboot.
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