Debugging :: Windows 8.1 Hanging At (Please Wait) Then BSOD
Nov 10, 2013
I just got a brand new Lenovo ThinkPad T440p on Friday and to my surprise it came loaded with Windows 8 and not Windows 8.1. I've been struggling to upgrade to Windows 8.1, initially getting a BSOD during the install. Now I've gotten past the install and am always getting it to get suck at the Log in screen with the "Please Wait" message. Eventually it will lock up and get a BSOD "driver power state failure" message.
I have the latest video card drivers, latest wifi drivers, latest power management drivers. Everything updated from the Lenovo website and Windows Update site.
I am posting this message from Safe Mode and it's been the only way I've been able to get on it since upgrading to 8.1.
I've tried to isolate what could be the culprit driver, but have been unable to do so, so I've attached my SF Diagnostics zip file. I've run SFC /Scannow and it found no errors. I had absolutely no problems at all when I was running Windows 8, so I don't suspect any type of hardware issue.
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Mar 12, 2014
Have attached the SF diagnostic zip.
My system is Windows 8.1, Samsung notebook, i7, 8gb RAM and 1tb hard-drive.
I updated the Intel Rapid Storage Driver but no improvement in situation of BSOD on waking up from sleep. Basically, the screen/desktop is visible and I can move the cursor and try to double click on programs, before getting the BSOD (collecting errors and restarting) screen.
I always do 'full shutdowns' /have disabled fast startup. Have also disabled some startup apps such as google updater and a couple others but the laptop is still taking around 3 minutes to boot with no HDD light activity for a couple of minutes (is this normal when fast startup is disabled???). Shut downs /entering sleep mode are swift.
On another note, Synaptics driver isn't installing and I was told that would work (for some reason) but that may not be relevant.
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Feb 16, 2014
Also I am experiencing slower start up when turning on my laptop. My Windows 8 msi laptop used to open in just a matter of seconds but now it takes 1 minute or two to load.
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Nov 11, 2014
Whenever I turn on my windows 8.1 desktop computer, ilog in as usual. When I try to open things as soon as my computer logs in everything starts crashing, and eventuly I am forced to restart my computer?
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Nov 4, 2012
I finally figured out my Wake on LAN issues for my HTPC with my recent upgrade to widows 8.
Now my issue is how do I disable the 30 sec wait time for approval by currently logged in user when I try to establish a Remote Desktop connection?
I have tried to change the settings in gpedit allowing admin access with out users permission but it doesn't seem to work in widows 8.
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Jul 5, 2014
I can't get pass the "please wait" screen ..it's been in this mode for a few hours. Problem started after Windows' automatic updates. I have Gateway Desktop ZX6980..I had just fixed the problem with Apps not opening from start screen by taking the computer back to factory mode and it was working fine until the Automatic updates which could not be completed and then sat in the Configure for Windows for 6 hours ..now it's been sitting in the Please Wait mode for at least 3 hours.
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Jun 8, 2014
I have a Dell laptop Inspiron 15R 7537 that came with Windows 8. Yesterday I upgraded to Windows 8.1. Everything seemed to work fine after the upgrade. I shut down and re-booted several times with no issues. When I turned the computer on as usual today, I got the log in screen, then it briefly went to the desktop, then came a gray screen that blocks 99% of the desk top. This gray screen says "please wait" and has a cancel button at the bottom. It hangs forever and the cancel button doesn't work. It gives no other information.
I read several threads on the Microsoft Windows forum and this seems to be a common problem. How to boot using the Windows 8 recovery media disk that came with the Dell computer. I selected Troubleshoot, then Advanced Options, then Automatic Repair. I got a message that it couldn't do an automatic repair, so that didn't work. Next I tried System Restore, but I got a message that there were no restore points available from which to restore. Just to clarify - the Recovery Media Disk I have from Dell is for Windows 8 - not 8.1 - so maybe that's the problem.
The computer is totally worthless the way it is now, so unless there is some fix for the hanging gray screen in Windows 8.1, I would be happy just to reload the original Windows 8 Operating System. At least that worked.
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Aug 8, 2014
I recently built a PC after years of owning Macs. In general it has gone very smoothly, but I'm now running into an issue where Windows Explorer will freeze. This will go on for minutes at a time, and (generally) then resume functionality after what appears to be it restarting itself.
During this time I cannot get to the task manager, but other apps not using Windows Explorer work just fine.
Here's the details:
Source
Windows Explorer
Summary
Stopped responding and was closed
Date
8/8/2014 12:40 PM
Status
Report sent
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path:C:Windowsexplorer.exe
[Code] .....
It has happened multiple times within the past couple days and I am relying on this machine for work.
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Nov 10, 2012
I downloaded Windows 8 the next day after it's release.It worked well for a week, but then soon after, every time I would connect my adapter to charge my laptop, it would hang. It works just fine without the adapter. I tried connecting another adapter and it would still hang.
For now I have downgraded back to windows 7. What could be the reason? I wanna upgrade as soon as I can !!
Some one told me to update the graphics card driver. My config is 4gb RAM, 1 GB nVidia graphic card Intel i5 processor...
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Jun 13, 2014
Today I've tried doing a Chkdsk scan on my primary drive. Through the console, I entered this line to start the process on a re-boot 'chkdsk /f /r c:'.
I afterwards left it to do it's work for the next 1 and half hours '6:40-8:10pm', during this time I went to check on the progress of the scan and what I saw was that it was only '10%' into completion, this confused me greatly as previous computers that I have owned would atleast be around 70, or 80% percent completed, so not knowing what to do, I did a cold-boot.
From what I can tell, no visible damage has afflicted said the drive I did the chkdsk scan process on, but I would still very much like to know why my scan is hanging.
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Mar 16, 2014
I'm experiencing problems with freezing and hanging with Windows 8.1 on a constant basis. The problem occurs in the browser, when switching between programs and during start up and close down.
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May 13, 2014
Can't Install Windows 8.1 in my Dell Inspiron N5110. After completing the installation a black screen will come and system will hang.
I've tried several times reinstalling but, same result.
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Dec 9, 2012
I installed W8 successfully about a month ago and all went well. The only recent change I have made is to install Startmenu8 to get a more normal Windows look. Last weekend my computer screen went dark blue and the mouse seemed not to function. I changed batteries and rebooted. However all I got was my desktop with no task bar and no icons. The programmes showed up along the bottom but would not open maximised so I couldn't use them. I have run the diagnostics on F12 at start up. All was ok according to that. I wanted to restore to a previous point so I managed to boot from my CD drive with the recovery disk (W8 version) but it said that both my restore point and image wouldn't work. I therefore tried to do a clean install of W8 but that wouldn't work. It just hung after several hours. I tried the same with W7 but with the same result.
My machine came with Vista so I installed that from the Dell recovery disk. This worked. I then tried to upgrade to W7 SP1 (an upgrade which would never install back in the day) from a CD I downloaded off the Windows website. That went on all night with the machine interminably rebooting. Still hung this morning. So I reinstalled Vista as above (clean) and tried to install W7 from the original upgrade CD. This hung also. The reason I haven't gone straight to W8 is that I think I have an image from a few months ago before I upgraded to 8.
I've just started restoring from a reasonably W7 image in Vista. Cross fingers but it seems to be working. However, I wanted to do a clean install and wonder why neither W7 nor 8 would complete.
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Nov 7, 2012
I just recently performed a Clean install of Windows 8 Pro on my older HP a1210n. I also added a nvidia gt520 graphics card shortly after installing windows 8.
Everything was running great, no issues until I downloaded Zune (Use for Windows Phone 7). Shortly after launching Zune and navigating through screens the PC just froze (no messages, no errors). My only option was a hard boot. No messages or errors on re-boot. I tried uninstalling Zune and reinstalling and the same thing happened. Also, it was random when occurred. I also ended up doing a new Install of Windows 8 since I had added my video card after installing Windows 8. At this point, it seemed to be a fix, no crashes.
I then installed Media Center and began to experience the same issue, just random hanging requiring hard boot. I did check troubleshooting and found that the Media Center was corrupt?? So, I followed the procedure of turning off the Media Center feature and then after re-start, turning on the feature. It seemed to work, but it hadn't.
I would imagine it has to do with my video card, right? Otherwise, my pc with Windows 8 (Which I think is great so far!) has been working fine.
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Aug 25, 2014
By hanging i mean all programs stop responding however videos, file transfers and things that are already going on (anti virus scan, etc) still go on. I have to force shut down my computer (hold the power button).
This happens about 10-20 mins after starting up my computer.
PS I ran all kinds of anti malware, anti adware, anti virus, anti autoexec, anti phising, and more. Something weird i noticed is that something (a program i assume) always tries to put off my auto updates but winpatrol detects it and i never allow it to make those changes.
Malwarebytes found 5, but by the time it found those 5, ALL programs were hung up including malwarebytes. Spywareterminator found 11, same problem, it got hung up.
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Jan 28, 2014
Today I received a prompt to install 4 important updates. These seemed to download OK (total 32MB). I don't know what exactly was included in these updates, I just clicked on Install and carried on with other tasks and operations.
After a little while I got the usual prompt to restart my computer to finish installing updates. I did this, the shutting down message appeared followed by 'Keep your PC plugged in until this is done. Installing update 3 of 4'.
This was at 1536GMT. It's now 2223GMT in my timezone and I've still got thie same message displayed with no sign of any further progress. Should I disconnect the main power supply regardless of the message, or is there another step to take? I vaguely recall this happening when I had Vista, which I eventually abandoned.
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Jul 29, 2014
I've had my laptop for about 2 months now and I keep having this random freezing problem where the laptop won't function at all, but the last sound will loop (a milisecond loop so it sounds like a scream... if there is no sound nothing will loop). i've been going into the event viewer and have been noticing some errors, mistakes, warning, etc.
Windows Store failed to sync machine licenses. Result code 0x80070490
The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this
reduced performance state for 71 seconds since the last report.
processor0,1,2,3 all have these errors
Audit events have been dropped by the transport. 0
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
When I bought it new, it hanged up once before I downloaded any real software, so i updated my drivers and such and it started becoming less intermittent, so then I updated my bios (came from asus) and it stopped for a while - however within the past 7 days i had 4 restarts because of this (3 in one day).
I have read other posts - none of them can really apply because I don't have those drivers or those anti-virus software installed Windows 8.1 ...
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Jul 15, 2014
I have updated to windows 8.1 and recently i have having a lot of problems with how slowly my computer is running. May i say I have spent a lot and I mean a lot of time trying to fix this problem and I know it has nothing to do with disk space, viruses or drivers. This has been messing with my network adapter and has been giving me gateway accessibility problems even though there is nothing wrong with my connection proof being that if I diagnose the problem in my adapter it resets the adapter just to have the same problem later until reset it again and the connection and all my devices is fine.
This problem includes a momentary cursor pause at random times that only effects my trackpad if i plug a mouse in it works while my track pad is non functional, this can last from anywhere from usually 2-10 minutes until my trackpad becomes functional again. im not even getting "not responding" messages when it when it freezes at random times, i just have to wait until i hear that chime that sound like it comes from an information box then everything goes back to slow again and barely functional.
This problem includes playing media, being that when i play media it takes anywhere from 2-15 minutes before it starts playing, this media can be from playing music and videos on my hard drive to videos on youtube. When I start up my computer it works fine for a bit like 5-10 minutes then starts being slow again with sending information to execute actions (mainly media actions), i even get a lot of loading issues on skype. Even more to my conviction that its the operating system causing the problem is the fact i had my computer working normally for a week at random just with the gateway connectivity but all files I executed in the times quickly like they were supposed then with another boot sometime later it went back to being slow again.
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Jun 5, 2014
I have an Acer Aspire E1-571 laptop with a 750 GB HDD partitioned in the following ways:
Recovery partition - 400MB
Recovery partition - 450MB
Recovery partition - 20GB
EFI System partition - 300MB
C: (boot, page file, crash dump, primary partition) NTFS - 338.07GB (31% free)
D: Data (primary partition) NTFS - 339.32GB (100% free)
My laptop keeps hanging, which I think could be due to the C: drive being so full. Sometimes it will hang with only a couple of tabs open in Firefox, and it has been known to hang on start up - though this is rare and hasn't happened for a while.
Task manager keeps saying 100% disk is being used (which leads me to wonder if it is to due with the free disk space in C: ) - and sometimes even task manager can hang. I have been wondering if utilising the D: partition could alleviate this problem.
I'm currently rewriting this on my phone due to the laptop hanging again. Since my HDD is partitioned into 3 recovery partitions, what is my D: Data for?
Can I merge it with my C: without adversely affecting my laptop?
Can I otherwise use my D: to store files safely?
Since it takes up almost half of my 750GB HDD space, I would find it odd if I was unable to utilise it and to find that it was also full of hidden recovery information. When someone (PC World) says they'll sell you a laptop with 750GB HDD space, they actually mean that they'll sell you one with less than half this free disk space?
The constant hanging has gone past infuriating and I would love to get it sorted - though even if it has nothing to do with freeing up space on the C: drive, I'd still love to know what this D: is for and if it can be used.
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Sep 15, 2014
My system specs are the same as under my profile.
Running a single R9-290 on Win 8.1 Pro 64bit.
The PC completely hangs up when installing the new 14.9/14.7 beta drivers.
It extracts fine, checks system requirements, starts installation, reaches "Installing AMD Display Drivers" and flickers twice, and freezes up a second later.
Tried almost everything. Uninstalled previous 14.4 via control panel (they work fine btw), used Display Driver Uninstaller in safe mode, restarted and tried installing, but to no avail.
Have also tried uninstalling the MSI afterburner and other similar programs but get the same result every time.
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Aug 15, 2013
I manually installed windows updates yesterday. They seemed to have installed fine. I rebooted and went about my day...early evening i stepped away from my laptop for a few minute and came back to the lock screen. It had rebooted from a BSOD while I was away...I wasn't doing much on the computer at the time. Comodo dragon browser open playing a facebook game and winamp streaming some music...
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Oct 22, 2013
I've been trying to update to Windows 8.1 but I keep having issues. I constantly have failing Windows Updates. I have tried a couple different things, renaming the SoftwareDistribution file to .old, Windows Repair, and full clean install of Windows 8. I for the life of me can't figure out what's going on.
Currently, I am unable to install the SF_Diagnostic tool for some reason. It's hung up on downloading the necessary files from Windows Features. I have a mini dump from Windows 8 attached and will try to update it with the SF_Diag tool if it ever installs.
Edit: had to manually enable .NET Framework in order to get the diagnostic tool to install. The mini dump is still the same regardless so I'll keep that there.
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Dec 9, 2013
it started happening about a week maybe 2 weeks ago but ill get random Bluescreen
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Sep 15, 2014
I started experiencing crashes when I was playing League of Legends and they increased in frequency and now my PC crashes as soon as I boot into Windows.
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Oct 11, 2013
Recently I've experienced random BSOD's in Windows 8. Although my computer know-how is limited at best, I knew it was best to upgraded my pc in steps. The first week I installed a SSD (with a fresh install of Windows 8 on it) and ran without any problems. A week later I installed 16 gigs of (new) ram (with the SSD) and everything ran fine.
The problems started two weeks later. I haven't made any changes to my pc or driver upgrades since then. If I idle in windows everything works fine. The same is true when running Office or browsing the internet. BSOD's occur when:
- Playing games (modern or old), either after 5 minutes or after 3 hours (seems very random but frequent);
- When wathing a HD youtube movie (BSOD's when doing this seem very rare though);
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Sep 15, 2014
i got another diffrent BSOD today when i turned on my computer here is the dump folder So here is the explain i turn on my pc it turn on it went to windows and few seconds later i got BSOD
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Apr 26, 2014
I have had a long history of BSOD issues on this system, and have exhausted my patience in trying to fix it. I have done my own research to no avail, and have even utilized my warranty to get parts replaced. At this point in time I have a replaced motherboard and video card but the BSOD issues have actually increased in frequency.
For testing I have re-loaded Windows. Ran tests on the memory. Replaced the hard drive with an SSD. Updated drivers as best as I could based on the version of Windows and availability of drivers, and as mentioned I have even had the Motherboard and Video card replaced. The only hardware left to rule out is Power Supply and CPU.
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Sep 15, 2014
We have a computer we're running Windows 8.1 Pro, which keeps crashing - typically overnight, and typically when we're running large computational simulations.
I have been working on parsing the WinDBG outputs, and finally got to:
Probably caused by : GenuineIntel
But before that, I see:
BugCheck 124, {0, ffffe0011caf8028, be000000, 100110a}
***** Kernel symbols are WRONG. Please fix symbols to do analysis.
But I am not 100% sure what I'm looking at. In WinDBG I am pretty sure I've succesfully pointed the symbol path to download symbols correctly from msdn.
So we ran "dm log collector", the ZIP is attached.
p.s. We do have a large RAID drive attached via USB3; connecting that seemed to correlate to the start of these crashes, but that might be wishful correlation seeking.
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Nov 2, 2013
Since I upgraded to Windows 8.1 (from 8.0) I'm experiencing BSOD a while after Windows has started (about 30 seconds). I updated all my drivers by different means to be sure all is up to date.
Attached : the SF_diagnostic "grab all" file (zipped with my user name).
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Mar 8, 2014
I'm having a BSOD (attempting to switch from DPc) error message.
I've attached the minidumps.
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Jul 27, 2014
My Sony Vaio Multi-Flip has been causing a lot of pain recently. A couple of months ago, it was making a lot of noise (which apparently came from the fan) but the problem resolved itself and has rarely occurred in the last 2 months. The engineer said at the time, that it was most likely a fan noise (as opposed to the HDD).
However from the last few days, the laptop shuts down out of nowhere (without a blue screen). This happened 5-6 times consecutively the first time, after which I was somehow able to do a system restore to a couple of weeks earlier, to see if it might have been a software issue. That temporarily seemed to fix it, but a few days later the issue is back. It happens every now and then (say once or twice a day). The laptop just shuts down completely in a snap. What might be causing this? I have an important business trip coming up and the last thing I want is for this to happen when I am in a client meeting.
I notice my CPU temperatures are normally between the 55-70 degrees on average usage, so I wonder if replacing/cleaning the fan is the way to go?
Also, every now and then, I hear a "beeping noise" and I notice this is usually when I lift the laptop up or tilt it slightly, while it is still running. This is shown as a critical error in my event log, with error source "Kernel Power" and error description " The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
DM Log collector results attached as SF Doesnt seem to be working for me on Windows 8.1. The greens status bar doesnt go past the "u" of "lunch" text above it despite waiting for ages.
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