Browsers/Mail :: Win 8.1 - Two Junk Folders Showing For Email Account
Jun 15, 2014
The Win 8.1 Mail app is showing two 'Junk' folders for my 'live.com' email accounts. One contains my junk mail, but clicking the extra folder just displays the 'busy' spinning icon and never opens the folder. How can I delete the extra folder? Opening my accounts with Outlook.com only has one junk folder. This problem showed up with the latest Windows 8.1 Update.
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Jun 21, 2014
Somehow I have 2 junk folders in my Mail app on win 8.1. One is a bogus folder that I did not create. How can I delete it? I tried and nothing happens.
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Jun 12, 2013
how do I get mail that comes in as junk to show up in the in box only. the website is an R rated site. do I need to adjust something so it does not show up as junk mail?
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Dec 1, 2013
When reading an email in the windows 8.1 mail app, if the sender of the email has typed a url it should come up us a direct link to be opened in your default browser...right? mine does not, i have taken a screenshot and attached it to this thread
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May 31, 2014
I have a new ASUS notebook and it uses Windows 8. On my home pc I have Windows Vista and was able to set up multiply email accounts in Window Live Mail. (my charter, my hubby charter, 2 school google accounts and yahoo).
I was able to read mail coming thru our main email acct (my charter), if an email came thru that needed to go to my hubbys account or another account I was able to drop and drag it to the other account listed on the screen.
I have most of my emails set up on my new ASUS notebook. Is there any way to drop and drag emails from one account to another? I can drag the email and hover over the new email account, but it does not drag it.
I am new to the notebook thing and windows 8.
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Sep 15, 2014
Just updated my desktop and it came installed with Windows 8.1. Previously used Vista & XP. Thought I had set up user accounts etc correctly. Have a Hotmail and talktalk account supposedly installed but now my talktalk email looks totally different from Vista and will receive but will not reply or send. I log into it through 'google/talktalkmail otherwise using the mail icon it opens just like Hotmail and I have only my limited hotmail contacts. Where to access various settings etc. I do not have a 'start button' ...
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Apr 7, 2014
I can't seem to get the metro email app to remember the account that I want to send email from on default. I have a Gmail account and two Exchange accounts. Seems like any time another app or web site wants to send an email there is no logic as to what account it sends from.
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Jun 20, 2013
I am trying to add several email accounts to 'Mail' in Windows 8. So far I have successfully added Hotmail, and BT mail. I am now trying to add my 2 Virginmedia NTL accounts using the imap settings shown on the Virginmedia support site but neither of them install correctly...though they do work. The problem is the Folders list on the left hand side shows only Inbox, Flagged, Outbox and then for some very strange reason it lists (Gmail) Folders...see attachment Ntl account.doc.
I have tried deleting these folders but they come back after a few seconds. I have also noticed that 'Mail' must keep details of additional accounts hidden away somewhere as whichever NTL account I create it always uses the first account name I ever entered...'Ntlworld' which was a typo...and all subsequent attempts to create this account have been spelt correctly.
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Jan 2, 2014
During the night my windows desktop with Windows 8.1 pre-release was update to Windows 8.1 release.
Of course it deleted my Favorites in IE & updated to IE11. It also deleted all my contacts in Mail.
However when I logged into my other desktop using my MS account, it updated IE Favorites & Mail contacts to 0.
I had this info on my portable & put this info on a thumb drive. There is no way to import or export this info into IE11 or Mail.
Is there something I missed on this procedure?
I was under the impression that I had control of my computer & not MS!
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Mar 17, 2014
All instructions for adding an e-mail account to the mail app, say to go to Settings and click on accounts. When I click on Settings all I get is Change PC Settings, and there is no account option there.
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May 18, 2013
A few days ago I went to Outlook.Com and established an email account. Now I want to delete that account and remove all things associated with Outlook.com but still retain my Microsoft Account. It might come in handy for getting Apps and other things from the Microsoft Store.
I tried to remove the Outlook.com email account using the instruction I found in How To Close & Delete Outlook.com Account I was unable to do so. When I got to the Close Microsoft Account section and pressed OK, it reminded me I needed to close any paid services associated with my Microsoft Account. I've no such services. Pressing OK again took me to the Account Summary page. There I could find no way to close the Outlook.com email account, just another Close Account that took me back to the previous step.
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Aug 1, 2013
I am getting a Windows 8 tablet and want to set up Gmail on the Windows 8 mail app. I don't have a Microsoft account.
Should I sign up for a MS account using a Hotmail address, or using my Gmail address? What is the advantage in using a Hotmail address in order to access my Gmail. What are the pros & cons?
I'd like to be able to view/send email but not download it onto my tablet, as I use Live Mail on my main PC and want all my downloaded email on that computer.
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May 2, 2013
I have just brought over my Gmail account into my Outlook.com account. I can now send or receive GMail using the Outlook.com web interface. Is there a way I can create seperate Signatures for each email account (@outlook.com and @gmail.com)?
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Jul 9, 2014
I've installed Windows 8.1 Home Premium on my parents laptop and I'm now trying to set up their email account.
It is a non MS account which Windows 8 doesn't seem to allow me to create. I've searched for a solution but they seem to require the Local Group policy to be edited and as far I've researched home premium doesn't include the management function to do so.
Does this mean if you are using Windows 8.1 Home Premium you are tied to using a MS mail account.
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Jun 3, 2014
In the last couple of days the JUNK folder for the Windows 8.1 Mail app has not received any postings. I can see the email in the Junk folder if I use Outlook or my iphone. Unfortunately an important email was sent to the Junk folder and I missed it until I located it using Outlook. I have not changed any settings, as far as I know, prior to this problem starting.
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Aug 2, 2013
I have a problem when trying to delete my junk mail after i delete it pops back on again i can not move any of it either .
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Jul 11, 2013
how do I get this very important email out of the junk mail and into the regular mail so I can get to the link I need to get to?
then how do I set up this windows 8 so it's me and not this machine making the decisions about what is junk mail? I want to shut down the junk mail thing all together so I make all the decisions.
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Jul 12, 2013
I can seem to delete or empty the file of my deleted or junk emails. I can individually do them by clicking the trash button, but then they go to the trash and I can empty that unless I go through each one. I don't have time to do this on 50-100 emails a day! I can empty through outlook but they are still in my windows 8 mail!
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Aug 16, 2013
1. my win 7 laptop went "poof"
2. got new computer (but they only have windows 8) am using the desktop part of the computer & installed a start menu so it "looked" reasonably like windows 7.
3. installed windows live mail on new computer since windows 8 has a weird email program.
4. had win 7 computer backed up, so had all my windows live emails safely there.
5. copied all the old win 7 emails into the NEW win 8 live email program
6. everything worked great,, could get new emails & all the old ones were there.
7. worked around the NEW live mail, by changing names of folders, deleting some emails etc. so the folder list was NOT the same as when I moved them, ( I have tons of folders under my inbox 13 years of saved emails)
8. looked in windows explorer at the folder where the emails were supposed to be saved.
9. but,,,,,,,,,,,, nothing was changed,,, it still was all the old names etc.
10. for example, I changed a folder name (IN live mail)from dog to cat, & deleted cow.
11. but looking at windows explorer it was still dog & cow was still there.
12. opening live mail,,, it was the changed folders cat.
13. so I do not get it..
14. why didn't the folders in windows explorer CHANGE to reflect all my changes in windows live mail?
15. I need to keep backing up this folder , in case something else goes "poof" To use it for restore.
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Nov 27, 2012
When ever I click a mailto link in either Chrome, IE, Firefox and Opera it opens up a new chrome browser window. Before I installed windows 8 I had it opening up Outlook 2010 new email, now it opens up a new Chrome browser window.
How do I change it in windows 8 to when I click a link in any browser to open up Outlook 2010 new email as it did before?
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Feb 14, 2014
When I click on email links on websites, instead of my mail program coming up with the address in the "to" line, I get a mail sign in page. To avoid it, I have to right click and copy email address, then go to my mail program and paste it in.
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Dec 31, 2013
I cannot remove my Windows Live email account so whenever I want to send email, I had to click on the "Gmail" tab first then compose email and I don't want this because it's somehow not efficient.
I use the default Windows 8.1 Mail client but I never used my Windows Live account.
Is there any ways to remove Windows Live email or at least make Gmail as the default email address on Windows Mail?
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Dec 22, 2013
I've an issue with my Windows 8.1 Mail app: I've organized in folders almost all of the emails I regularly receive, but I can see notifications only for those miscellaneous emails which are not organized in any of my folder (so, they simply appear in the Inbox). I followed every single tutorial for similar issues, but any of them worked; and yes, I've selected to show notifications for every email in the Account options of the Mail app, but nothing changes.
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Feb 16, 2014
Why my mail keeps disappearing i use the normal mail app in win 8.1 and i keep moving mail i want to keep to a private folder but although i check to make sure it is there at a later date it is not, I only use this folder to store mail that i want to keep so it is not me deleting them by mistake.
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Sep 14, 2013
How do I get an email program? I do not like Internet mail interface. I have roadrunner. The tech at the store said I could connect by Outlook but when I get to Outlook it wants my email and pw. There is no option to register. Sometimes when I try options in the Mail place I get a blank screen that won't close..there is no way to close it. I had to restart.
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Mar 31, 2014
Is there any way to connect my Gmail account to the Mail Metro App without having to use my Live ID? I have absolutely no desire to tie all my stuff to a MS Live ID. Just want to be able to check my mail.
I have already installed Skype desktop to get around the Live ID crap for the metro version, and I will install Thunderbird if needed, but if I can find a way around it I will use the built in mail client.
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Sep 15, 2014
An old Microsoft email account (xxxxxxxx@MSN.COM) from the days before Hotmail when you still could get @msn.com addresses. Account correctly set up in Windows Mail App on Windows 8 machines, no issues. Account has one outlook.com alias.
This was the only email address I have had without two step verification. Last week something happened which made to rethink my complete online / domain / email security. I both changed the password of this @msn.com account to a very complicated one and set up the two step verification using the MS Authenticator App for Windows Phone 8. Tested the set up by logging out and logging back in with the new password and as it should be, outlook.com asked for the authentication code. All was well and working.
Next step was to open Windows Mail App and change the account password there. As expected, the Mail App told me to check settings of this account, clicking the Check Settings link opened the credentials dialog. I entered the xxxxxxxx@msn.com as email address, and the new password. Got an error message telling the credentials were wrong. Logged out, logged back in, tried again, could not get the app to accept credentials.
Signed out from Windows, back in, relaunched the Mail App, removed the xxxxxxxx@msn.com account as nothing I tried with original @msn.com or newer @outlook.com alias did work. From account settings I added a new account, trying both the original @msn.com and the @outlook.com aliases. Wrong credentials tells the app and does not let me add the account. Trying the same credentials on Outlook.com web interface works, no issues in signing in.
Notice that I am absolutely sure that although my new password is really complicated, I have typed it every time right. I have checked it using the View password feature, #1 in below screenshot:
Short version: Can't add an email account to Windows Mail App, credentials 100% sure correct.
Additional issue: This might be impossible to solve: I would like to set my 20 years old original @msn.com address again as the primary alias but apparently it is not possible:
It was the primary alias before the issues told above, has worked as an MS account to be used for instance as the login account for Windows 8.
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Jan 24, 2014
I have just installed Outlook 2013 and started my mail account. Unfortunately I let Outlook configure my email account automatically and it configured as IMAP and not a POP account so I have an OST instead of a pst
what is the best way to delete the account I created and start again this time configuring the servers manually ?
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Apr 19, 2013
There are red 'x'es in email on Outlook 2013.
However when I log in as Administrator, I can see images in email without red x.
The value of "HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerUser Shell FoldersCache" is "Z:Temporary Internet Files".
And I tried "safe mode" way - open outlook in safe mode and close and open - but it's not working.
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Sep 15, 2014
I need an email program that can be associated with gmail for my Windows 8.1
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May 2, 2014
I have recently upgraded from XP to 8.1. Nightmare. I have dozens of issues but the main one exercising me at the moment is how to print only the first page of an email. I cannot find any options to do this. If there is an email thread extending to 34 pages, I only want to print the first page.
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