Windows 7 Stuck In Factory Restore Mode?

Yesterday morning I started my laptop and it was frozen at the Acer screen. After I restarted a few times I called acer tech support. Via remote access the tech support agent was able to see that, even though I have McAfee installed, my computer had trojans and a lot of files had been affected. He told me he could fix it but it would cost $200 which I can't afford right now. So I ordered the windows 7 reinstall disc and hung up. I decided to try doing a system resore back to factory settings. I began the restore and had no problems. Then when the computer went to automaticaly restart it continued to remain stuck on the acer load screen but I found that if I left it alone for about 45 minutes it would automatically restart and continue with the restore process, adding files and whatnot. My newest problem is that the restore is stuck. It started loading Office 2010 and has been doing it for 12 hours now.