Windows 7 Upgrade Disc Not Recognized By Dvd
Sep 12, 2010
Bought an Windows 7 home premium upgrade disc for my Vista home premium pc, duly went and downloaded the upgrade advisor program before opening the package and it told me that my computer was a-ok to run windows 7 and upgrade, so I opened the package and put the dvd in my laptop's drive.It makes a whirring noise, then sticks, if I click on the drive it tells me to insert a disc and ejects the windows 7 dvd.This is the first and only DVD that has ever behaved like this, all others work.
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Feb 9, 2012
Is there any way to use a windows 7 Ultimate Upgrade disc as a installation disc? Or would I have to go out and get another Windows installation disc and then use the upgrade disc?
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Jan 24, 2012
I'm currently looking to replace XP with windows 7 on my old PC, one so I can use it as a media centre for my TV and it should improve the performance of my machine a little.
The problem I have is, I bought a copy of windows from my local computer store, they've given me an OEM copy (not sure if this matters) and when I put it into the DVD drive it accesses for a coupe of minutes then nothing happens.
I have read that there's a lot of issues out there with windows 7 & installs and I guess I want the easiest way to get around ths issue.
What I've tried:
1. restarting the PC with the disc in it but it just booted XP from the hard drive
2. changed my bios setting to boot from DVD and restarted. The couple then hangs on a black screen for around 20 minutes and then boots XP.
3. tried opening disc in "my computer" but no files are visable, so I can't select the setup file
4. I have checked the DVD drive is working fine and it will even recognise my other copy of windows that was provided with my new PC, however I get an error along the lines of "incorrect installation disc select correct installation disc and select custom install".
5. I tried the OEM disc in my new PC and its recognised, so disc is fine
6. I checked compatibility using windows upgrade advisor it seems to say I have no conflicts and can either use 32bit or 64bit
7. I also download CPU-Z and checked that the processor is 64bit compatible and supposedly it is.
The only thing I can think of is to do a full clean install so format my harddrive and install, I'm happy to format the drive as I've backed everything up, however I've installed operating systems for years and never had this many issues. I'd prefer not to have to disconnect harddrives but if I have to then I will. I just don't see a reason why I should have to go that far to install an OS.
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Jul 15, 2012
To start off, I've been having massive problems with my current laptop. Mainly just the OS which started going wonky after a Microsoft update about a month back. Ever since, I've had to deal with slowness, lagginess and many errors. After trying to fix these things manually, such as updating, removing old files I don't need as well as programs, I had to eventually give in and do a system restore. And this is where my other problem begins. For one reason or another, the previous restore points I had are mysteriously gone. I only had one from around 2 days ago. All the ones I had from as far back as a month are history. Why I do not know. I usually check up on that to make sure I have one from way back. Perhaps I may have deleted them without knowing. So much to that.
I really want to do a complete reformatting or system installation. A clean one. However, my DVD drive doesn't recognize or acknowledges any of my OS discs. None of them. And they're all purchased from Microsoft. Not even the ones that came with my laptop are working. All other discs work. Such as DVD's as well as regular CD's. I updated the DVD drivers and still nothing. I tried Fixit and still nothing. I don't get why it only does this with the Microsoft installation discs.Currently, I am using Windows 7 Ultimate on a Dell Precision M4400. 32bit. The DVD/CD is a Toshiba TSST corp DVD+RW TS-U633A. I already tried cleaning the DVD drive as well as making sure all the installation CD's have no signs of damage. And they don't.
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Jul 16, 2012
To start off, I've been having massive problems with my current laptop. Mainly just the OS which started going wonky after a Microsoft update about a month back. Ever since, I've had to deal with slowness, lagginess and many errors. After trying to fix these things manually, such as updating, removing old files I don't need as well as programs, I had to eventually give in and do a system restore. And this is where my other problem begins. For one reason or another, the previous restore points I had are mysteriously gone. I only had one from around 2 days ago. All the ones I had from as far back as a month are history. Why I do not know. I usually check up on that to make sure I have one from way back. Perhaps I may have deleted them without knowing. So much to that.
Next problem:I really want to do a complete reformatting or system installation. A clean one. However, my DVD drive doesn't recognize or acknowledges any of my OS discs. None of them. And they're all purchased from Microsoft. Not even the ones that came with my laptop are working. All other discs work. Such as DVD's as well as regular CD's. I updated the DVD drivers and still nothing. I tried Fixit and still nothing. I don't get why it only does this with the Microsoft installation discs.
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May 19, 2011
I was trying to open .pdf files last night and they weren't working. My task bar showed that there was an update to adobe so I downloaded it, restarted the computer and went to bed.
I got up this morning and the password screen was up. I tried to input the password and it said it was wrong. One weird thing is it's not giving me the option to click on my password hint, which I always create. I have not been able to get past the password.
I found my operating disc and put that into the drive, restarted the computer and nothing. The password screen still shows up exactly the same, no hint, password doesn't work and nothing happens when I try to use the disc. I've also tried F11 at start up and nothing there either.
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Dec 6, 2012
I've purchased a used Dell Precision 490 'born' June 2006 and 'driven only on Sundays.' The seller upgraded it for me from XP to 7 before shipping. (The genuine Windows 7 DVD was sent along with it.) The CD-ROM (TSSTcorp CD-RW TS-H292C ATA Device) is not recognized.The DVD drive works fine. The seller says the CD drive worked fine before with XP. When the computer boots up and also when restarted, the CD drive is listed as E: under "Computer" and also in the Device Manager. It does respond to a right click on E: to open the tray. When any of several CDs are run, the 'doughnut' spins for 5-8 minutes resulting with "E: refers to a location that is unavailable..." Or using the Task Manager to exit causes a gray out with "Computer not Responding." Then E: is no longer listed under Computer or in the Device Manger. The CD tray will not open.
With the CD inside it takes 5-8 minutes for the computer to shut down or restart. The CD tray can only be opened when the computer is first (re)starting. Without the CD inside start up is within 60 seconds. Using the Device Manager to update, the response is 'The best driver for your device is already installed.' Following Windows 7 troubleshooting, I've also uninstalled and rebooted to reload the driver. Checked the cables disconnecting and reconnecting the CD drive and mother board. Checked the registry for upper and lower filters (none were listed so none needed to be removed) and followed the numerous other measures listed in a thread, November 2, 2010... missing upper/lower filters registry cd/DVD - Microsoft Community Still unrecognized as above
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Oct 13, 2011
I previously had an 80gb IDE and 200GB IDE drive and a 1TB Hitachi SATA drive running XP. I decided to upgrade to Win7 and at the same time replace the old IDE drives with a WD Black 750GB Sata 3. I put all my data on the Hitachi 1TB, installed Win7 on the WD, it seems fine, but My Computer won't recognize the Hitachi with all my backed up data. Device Mgr sees it, BIOS sees it, the WD HDD support software sees it, but I can't access it. I removed the drive via Device Manager, rebooted and again it was correctly identified by Windows and installed, but still not visible in My Computer. What am I missing? I did use a SATA 3 cable on the Hitachi (its a Sata 2), but I thought that was ok to do.
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Oct 13, 2011
I previously had an 80gb IDE and 200GB IDE drive and a 1TB Hitachi SATA drive running XP. I decided to upgrade to Win7 and at the same time replace the old IDE drives with a WD Black 750GB Sata 3. I put all my data on the Hitachi 1TB, installed Win7 on the WD, it seems fine, but My Computer won't recognize the Hitachi with all my backed up data. Device Mgr sees it, BIOS sees it, the WD HDD support software sees it, but I can't access it. I removed the drive via Device Manager, rebooted and again it was correctly identified by Windows and installed, but still not visible in My Computer. What am I missing? I did use a SATA 3 cable on the Hitachi (its a Sata 2), but I thought that was ok to do.
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Jul 2, 2010
I have windows 7 64 bit (upgraded).I installed it but how do i factory restore it.on my vista i used a option on task bar .but with this i'm lost.
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Jan 3, 2012
Just built my new computer but realized that I can't use the same Windows 7 disc/cd-key that's on my old computer because it's only one per computer when I thought it was 3. Looking at the prices on the Windows 7, it costs $119 for upgrade and $200 for full retail. From what I have read, when installing using the upgrade disc, it would detect my previous Windows version and if it's older than XP, or if there's no Windows installed, it would not activate Windows as it isn't a proper license and I would need the full retail one. Is this correct?
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Sep 20, 2010
I bought a new hard drive and win 7 upgrade disc (I do own a copy of win 98 and win xp upgrade so thats all legal) I put the win 7 upgrade disc in and it started to install it gets right to the bit where you need to put your product key in and then its says INVALID LICENCE KEY I ve tried and tried but thats all it will say (and yes I did un check the activate windows on line)
So I then tried installing my xp upgrade disc after it scans the hard drive it says please put your copy of win 98 in the disc drive to see if you are eligible for the upgrade (not exact words but you get the drift) after it checks it then it says put you xp disc back in the drive. but it wont install it just keeps going round in a loop doing the same things as above and wanting to re formate the drive all the time and asking for the win 98 disc.
I am now thinking of having to install win 98 then xp upgrade then win 7 (I want to use the 64 bit disc too) seems a bit long winded but I don't know what else to do. Its a bit of a pain because win 98 disc won't recognise my cd drive I assume because its SATA, anyway I have an old ATA/IDE cd drive which I ve just rigged up and win 98 is now formating the drive but its gona take ages.
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May 24, 2011
ok, I need to clarify. I have an old Dell computer with a really shoddy version of Windows Vista...and of course no 'real' disk. I only have the 'reinstallation' dvd froom Dell. I would like to get the Windows 7 64bit upgrade and install (yes, will support). Can I do that with only the 'reinstallation' dvd? Or am I hosed and have to get the full install Win 7
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Sep 29, 2011
I am trying to upgrade from Vista starter to win7pro 32 bit. My Vista is French and the upgrade will put win 7 on in English but the disc drive which works for everything else cannot see the disc
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Aug 16, 2010
I am trying to perform a clean/custom install of Windows 7 Professional 32-bit on my VAIO SZ-650N. I have the upgrade disc and though its primary purpose is to upgrade from Vista to Windows 7, it is confirmed to work with clean installs as well. Since I want to perform a clean install, I must boot the installation from the disc and not within the OS. The problem is that when I insert the disc into the drive and start up the computer, it'll pause for a moment longer than usual, as if it detects that the CD is there, like I can hear the disc spinning in the drive, and this little gray underscore will blink on the screen, but it will never give me the "Press any key to boot from CD" message and it'll eventually just load up my OS.The disc is in perfect condition and I can view its contents and run it from within the operating system...I just can't boot from it. Even the directions for clean/custom installs that come with this disc say that it must be done from the disc, not when the OS is loaded. The problem can't possibly be my BIOS startup order, because first of all the disc drive is selected to load first thing and when I insert other bootable CD's such as my beta copy of Windows 7, I can boot from it fine.
Edit: It will not let me do a custom install from within the OS regardless because it is unable to detect any drives/partitions to install Windows 7 onto. And the "advanced" option isn't there...I'm guessing because it's impossible to wipe the drive clean when the OS is already loaded.
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Jul 9, 2010
Well I was wanting to clean install win 7 to wipe my hard drive as it is full of junk and I plan on moving to a new pc. I was wanting to know two things -
1 - Would these method on this website [URL] work to clean install
2 - If I take my hard drive and put it in a completely new computer would I get any activation issues if I were to clean install win 7 or if I just left the hard drive as it is would it have any problems
My copy of win 7 is Home premium and I downloaded it through the UK student deal although I bought a backup disc from them.
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Apr 30, 2011
There is some debate in my class about if one can put an upgrade disc on a new hdd? Where there is no recent OS installed at all.
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Jun 11, 2011
My old pc was lost in a recent move, and I decided to build my next one from scratch. Before it was lost, I had purchased a student version Windows 7 pro upgrade disc, as I was planning on upgrading from XP x64. My question is, is there a way to do a clean install from this upgrade disc, and if not, what is the cheapest windows I can install in the meantime?
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Jan 20, 2012
I've got one I can't figure out. I'm trying to load Windows 7 home Premium. I have the family pack which comes with both a 32 and a 64 bit disk. When I try to load ether disk on to a Gateway GT5238e, I see no video, just a blank black screen that slowly goes white from the edges. This happens on two 5238e PCs. The disks do load on an Acer laptop. Both 5238 PCs are running XP fine and I have had no cd/dvd issues with the drive. I should mention that when I try to run the disk from XP I get a message thatI can not upgrade to 7 from XP and must do a clean install, that is why I am trying to boot from the CD.
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Oct 4, 2010
I need to reinstall & was wondering if I have to install Xp first or is there a way of just using the upgrade disc.
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Oct 27, 2010
I have a laptop which has been giving me a hard time lately, and I need to reinstall windows 7 (for the 4th time in 1.2 years). I have never reformatted it before and all I have is the windows 7 upgrade disk that came with it (I got it back in September when all of those free upgrade deals were going on, it originally had vista.) I read that you can have activation issues after formatting the hard drive while installing using the upgrade disc. I think Microsoft let you do it if your email them to activate it, but I'm not sure and I don't know where you would do this. Since I don't feel like formatting it, installing vista, and then reinstalling 7.
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Dec 13, 2011
I currently have windows 7 home premium 64 bit edition on my desktop. I get a copy of windows 7 professional 64 bit disc with legal key from my university for a student special. How can I upgrade? I was redirected to windows anytime upgrade during the installation. But my windows 7 professional x64 product key was not accepted there. I already have lots applications installed so I don't want to do a clean install.
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Oct 27, 2009
I'm currently running Windows XP (SP3)and am trying to run the Windows 7 Home Premium upgrade. Each time the installation gets to the point of starting to erase the XP program files and load the Win 7 files and stops with a statement that it doesn't recognize the C partition where XP is installed. The PC has a single SATA HD with only a single partition. Is there some step that's left of the installation instructions that I could be missing?
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Oct 31, 2009
I am from the UK I received my order confirmation that the Windows 7 upgrade disc was on its way to me by DHL but on tracking it it has gone to South Africa and according to DHL my name and address was not on the package, ms have cocked it up.
Fine the problem is I can find no way of contacting ms to get another disc, no phone numbers no emails nothing!
Even the website support needs a product number which obviously I dont have, my supplying dealer cant help as the upgrage comes from ms.
It seems that ms have not thought that anything could go wrong with a delivery, let alone in the post when the UK is having post strikes.
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Oct 21, 2009
I'm moving from Vista Home Premium to Windows 7 Pro and originally thought about a dual boot. But I've convinced myself that I won't use Vista once I get everything reinstalled in Windows 7, and now wish to install Windows 7 Pro on a new drive. I'll take my Vista drive out, install the new drive and load Windows 7, and then, put the Vista drive back in as a secondary so that I'll have easy access to all my data as I complete the changeover. I can then use the Vista drive as a backup, etc.
I've ordered the Windows 7 Pro upgrade disc. Question is, do I need to reinstall Vista on the new drive before I put in the upgrade disc? Or can I just put in the new drive, boot Windows 7 from the install disc, and then insert the Vista disc if it asks for the qualifying media (or does Windows 7 even ask for qualifying media?
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Nov 12, 2009
I want to upgrade my XP to Windows 7 but I found out that the upgrade versions need the XP discs for verification. Unfortunately my disc is missing so will I not be able to upgrade from XP?
If not, can I buy the full retail version and be able to upgrade without my XP disc?
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Dec 31, 2009
I have a windows 7 home premium x64 Toshiba upgrade disc laying around and has not been used as i have a copy of windows 7 ultimate x64 installed on my laptop instead. so i was wondering if there was anyway i could install this on a another computer and do a full install and if it is possible how do i go about doing it?
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Feb 1, 2012
I bought the Upgrade from Vista disc. (bummer) because it said I could clean install from XP. nope.
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Feb 18, 2010
i just got the upgrade disc from the sony center.Did everything want the manual wanted me to do,and everythign went fine so far.But after i put in the Vaio Supplement dvd the 2nd time, my computer froze.So i restarted it and tried it again, but now it wont open again.My question now, should i recover my system again to vista and try to upgrade it again OR is the supplement disc not that important. Because the windows 7 runs just fine now. (so far that i can tell)
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Oct 20, 2009
I screwed up and ordered Windows 7 Pro before I realized I couldn't do an upgrade from Vista Home Premium. I really don't want to resintall all my programs. So I'm thinking about installing a new drive, and doing a dual boot setup with Windows 7 on the new "D" drive. Question is, can I do this with an upgrade version of Windows 7, or do I need the full version?
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Dec 3, 2009
If you registered forr the Windows 7 Upgrade option disk and your manufacturer is supposed to send you a voucher that you can redeem online to microsoft to get them to ship you a disc, can you download the disk as an option? because I have no cd drive.
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